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Customer Experience Case Studies & Success Stories
All Case Studies
US-based Retail Enterprise Improves QA and NPS
Gain insights to the custom ContactPoint360 approach and AI solution that helped retail business optimize QA, NPS, and efficiency.
Chatbot Success Stories | Airline Industry – ContactPoint360
As the first wave of the Covid-19 pandemic reached its peak and governments directed offices to close, it took us only 5 hours to plan a transition for 95% of our employees to work from home. Here is our story.
Voice AI And Speech Analytics’ Impact On Outbound Sales And Agent Retention
The objective of this case study was to address the outsourcing needs of a major US-based energy provider seeking efficient outbound sales services for their gas and electric offerings.
Reducing Past Dues And Recovering Millions With Modern Technology And Strategic Approach
ContactPoint360 collaborated with a leading US energy supplier to elevate collections operations. Tasked with revamping outdated technology, our goal was to implement an intelligent data segmentation strategy and optimize outbound dialer initiatives.
Rapid Staff Migration To Work From Home Model
In response to the imminent site shutdown due to the COVID-19 pandemic, ContactPoint360 sought to expeditiously transition its workforce to a Work-From-Home (WFH) model, reflecting a commitment to ensuring business continuity and employee well-being.
Cash Application Process Optimization With The Right People
Contactpoint360, a renowned entity, was selected with the pivotal responsibility of meticulously managing the intricate landscape of accounts receivables for a highly influential publicly traded US-based energy firm.
Achieving 100% Compliance and Massive Cost Savings for HVAC Clients in Canada
The objective of managing Bill-55 calls in Ontario, Canada, is to ensure compliance with legal requirements related to HVAC and Water Heater equipment sales and installations.
Mathematics And CX – A Not So Unlikely Combination
This case study provides an in-depth exploration of ContactPoint360’s strategic partnership with a leading Edutech company focused on transforming global Mathematics education
The Right Technology Can Optimize Every Minute For Money In Contact Center Operations
The objective of this collaboration was to enhance the efficiency of lead generation processes for a prominent educational technology company, specializing in transforming the math learning experience for educators and students.
Work At Home
US-based Retail Enterprise Improves QA and NPS
Gain insights to the custom ContactPoint360 approach and AI solution that helped retail business optimize QA, NPS, and efficiency.
Chatbot Success Stories | Airline Industry – ContactPoint360
As the first wave of the Covid-19 pandemic reached its peak and governments directed offices to close, it took us only 5 hours to plan a transition for 95% of our employees to work from home. Here is our story.
Voice AI And Speech Analytics’ Impact On Outbound Sales And Agent Retention
The objective of this case study was to address the outsourcing needs of a major US-based energy provider seeking efficient outbound sales services for their gas and electric offerings.
Reducing Past Dues And Recovering Millions With Modern Technology And Strategic Approach
ContactPoint360 collaborated with a leading US energy supplier to elevate collections operations. Tasked with revamping outdated technology, our goal was to implement an intelligent data segmentation strategy and optimize outbound dialer initiatives.
Rapid Staff Migration To Work From Home Model
In response to the imminent site shutdown due to the COVID-19 pandemic, ContactPoint360 sought to expeditiously transition its workforce to a Work-From-Home (WFH) model, reflecting a commitment to ensuring business continuity and employee well-being.
Cash Application Process Optimization With The Right People
Contactpoint360, a renowned entity, was selected with the pivotal responsibility of meticulously managing the intricate landscape of accounts receivables for a highly influential publicly traded US-based energy firm.
Achieving 100% Compliance and Massive Cost Savings for HVAC Clients in Canada
The objective of managing Bill-55 calls in Ontario, Canada, is to ensure compliance with legal requirements related to HVAC and Water Heater equipment sales and installations.
Mathematics And CX – A Not So Unlikely Combination
This case study provides an in-depth exploration of ContactPoint360’s strategic partnership with a leading Edutech company focused on transforming global Mathematics education
The Right Technology Can Optimize Every Minute For Money In Contact Center Operations
The objective of this collaboration was to enhance the efficiency of lead generation processes for a prominent educational technology company, specializing in transforming the math learning experience for educators and students.
Business Process Management
US-based Retail Enterprise Improves QA and NPS
Gain insights to the custom ContactPoint360 approach and AI solution that helped retail business optimize QA, NPS, and efficiency.
Chatbot Success Stories | Airline Industry – ContactPoint360
As the first wave of the Covid-19 pandemic reached its peak and governments directed offices to close, it took us only 5 hours to plan a transition for 95% of our employees to work from home. Here is our story.
Voice AI And Speech Analytics’ Impact On Outbound Sales And Agent Retention
The objective of this case study was to address the outsourcing needs of a major US-based energy provider seeking efficient outbound sales services for their gas and electric offerings.
Reducing Past Dues And Recovering Millions With Modern Technology And Strategic Approach
ContactPoint360 collaborated with a leading US energy supplier to elevate collections operations. Tasked with revamping outdated technology, our goal was to implement an intelligent data segmentation strategy and optimize outbound dialer initiatives.
Rapid Staff Migration To Work From Home Model
In response to the imminent site shutdown due to the COVID-19 pandemic, ContactPoint360 sought to expeditiously transition its workforce to a Work-From-Home (WFH) model, reflecting a commitment to ensuring business continuity and employee well-being.
Cash Application Process Optimization With The Right People
Contactpoint360, a renowned entity, was selected with the pivotal responsibility of meticulously managing the intricate landscape of accounts receivables for a highly influential publicly traded US-based energy firm.
Achieving 100% Compliance and Massive Cost Savings for HVAC Clients in Canada
The objective of managing Bill-55 calls in Ontario, Canada, is to ensure compliance with legal requirements related to HVAC and Water Heater equipment sales and installations.
Mathematics And CX – A Not So Unlikely Combination
This case study provides an in-depth exploration of ContactPoint360’s strategic partnership with a leading Edutech company focused on transforming global Mathematics education
The Right Technology Can Optimize Every Minute For Money In Contact Center Operations
The objective of this collaboration was to enhance the efficiency of lead generation processes for a prominent educational technology company, specializing in transforming the math learning experience for educators and students.
Accounts Receivable Management
US-based Retail Enterprise Improves QA and NPS
Gain insights to the custom ContactPoint360 approach and AI solution that helped retail business optimize QA, NPS, and efficiency.
Chatbot Success Stories | Airline Industry – ContactPoint360
As the first wave of the Covid-19 pandemic reached its peak and governments directed offices to close, it took us only 5 hours to plan a transition for 95% of our employees to work from home. Here is our story.
Voice AI And Speech Analytics’ Impact On Outbound Sales And Agent Retention
The objective of this case study was to address the outsourcing needs of a major US-based energy provider seeking efficient outbound sales services for their gas and electric offerings.
Reducing Past Dues And Recovering Millions With Modern Technology And Strategic Approach
ContactPoint360 collaborated with a leading US energy supplier to elevate collections operations. Tasked with revamping outdated technology, our goal was to implement an intelligent data segmentation strategy and optimize outbound dialer initiatives.
Rapid Staff Migration To Work From Home Model
In response to the imminent site shutdown due to the COVID-19 pandemic, ContactPoint360 sought to expeditiously transition its workforce to a Work-From-Home (WFH) model, reflecting a commitment to ensuring business continuity and employee well-being.
Cash Application Process Optimization With The Right People
Contactpoint360, a renowned entity, was selected with the pivotal responsibility of meticulously managing the intricate landscape of accounts receivables for a highly influential publicly traded US-based energy firm.
Achieving 100% Compliance and Massive Cost Savings for HVAC Clients in Canada
The objective of managing Bill-55 calls in Ontario, Canada, is to ensure compliance with legal requirements related to HVAC and Water Heater equipment sales and installations.
Mathematics And CX – A Not So Unlikely Combination
This case study provides an in-depth exploration of ContactPoint360’s strategic partnership with a leading Edutech company focused on transforming global Mathematics education
The Right Technology Can Optimize Every Minute For Money In Contact Center Operations
The objective of this collaboration was to enhance the efficiency of lead generation processes for a prominent educational technology company, specializing in transforming the math learning experience for educators and students.
Software Development
US-based Retail Enterprise Improves QA and NPS
Gain insights to the custom ContactPoint360 approach and AI solution that helped retail business optimize QA, NPS, and efficiency.
Chatbot Success Stories | Airline Industry – ContactPoint360
As the first wave of the Covid-19 pandemic reached its peak and governments directed offices to close, it took us only 5 hours to plan a transition for 95% of our employees to work from home. Here is our story.
Voice AI And Speech Analytics’ Impact On Outbound Sales And Agent Retention
The objective of this case study was to address the outsourcing needs of a major US-based energy provider seeking efficient outbound sales services for their gas and electric offerings.
Reducing Past Dues And Recovering Millions With Modern Technology And Strategic Approach
ContactPoint360 collaborated with a leading US energy supplier to elevate collections operations. Tasked with revamping outdated technology, our goal was to implement an intelligent data segmentation strategy and optimize outbound dialer initiatives.
Rapid Staff Migration To Work From Home Model
In response to the imminent site shutdown due to the COVID-19 pandemic, ContactPoint360 sought to expeditiously transition its workforce to a Work-From-Home (WFH) model, reflecting a commitment to ensuring business continuity and employee well-being.
Cash Application Process Optimization With The Right People
Contactpoint360, a renowned entity, was selected with the pivotal responsibility of meticulously managing the intricate landscape of accounts receivables for a highly influential publicly traded US-based energy firm.
Achieving 100% Compliance and Massive Cost Savings for HVAC Clients in Canada
The objective of managing Bill-55 calls in Ontario, Canada, is to ensure compliance with legal requirements related to HVAC and Water Heater equipment sales and installations.
Mathematics And CX – A Not So Unlikely Combination
This case study provides an in-depth exploration of ContactPoint360’s strategic partnership with a leading Edutech company focused on transforming global Mathematics education
The Right Technology Can Optimize Every Minute For Money In Contact Center Operations
The objective of this collaboration was to enhance the efficiency of lead generation processes for a prominent educational technology company, specializing in transforming the math learning experience for educators and students.