Contactpoint360 partnered with a major Edutech company, that is redefining the concept of learning Mathematics, to support their growing demands globally. The company offers an after-school Mathematics enrichment program and is seeking to revolutionize the way Mathematics is experienced by both educators and students, using an adaptive and gamified approach.
Contactpoint360’s 24/7 operations solution helped the Edutech company scale its customer acquisition while providing a superior customer experience.
Optimal utilization of leads and generating new business through high quality sales specialists.
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With our voice-assisted technology, we achieved 100% compliance, Saved CAD 230K annually, and achieved 100% in quality scores for HVAC clients requiring pre-sales verification, to comply with Bill-55 in Ontario, Canada. Read how we did it!
To serve the customers, we need to know the customers. Conversations between sales agents and customers can provide direct insights into the need of the market. But only 2% of these calls are every recorded. Using Speech Analytics and Voice AI technology, we recorded 100% of outbound sales calls for a US-based energy provider and achieved a 17.3% increase in sales/hour!
Tasks that can be automated, should be automated. The key is to know what can be applied where. Read how we increased operational efficiency by 5x by developing and deploying RPA.
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