Overview

Contactpoint360 partnered with a major Edutech company, that is redefining the concept of learning Mathematics, to support their growing demands globally. The company offers an after-school Mathematics enrichment program and is seeking to revolutionize the way Mathematics is experienced by both educators and students, using an adaptive and gamified approach.

Contactpoint360’s 24/7 operations solution helped the Edutech company scale its customer acquisition while providing a superior customer experience.

Challenge

Optimal utilization of leads and generating new business through high quality sales specialists.

Solution

• Supported with highly skilled sales resources
• Performed audience analysis and deep dives for segmentation
• Targeted dialing strategies for productivity gains
• Used insights from customer behaviour for increased conversion rates

Results