Case Studies

Mathematics And CX – A Not So Unlikely Combination

Overview

Contactpoint360 partnered with a major Edutech company, that is redefining the concept of learning Mathematics, to support their growing demands globally. The company offers an after-school Mathematics enrichment program and is seeking to revolutionize the way Mathematics is experienced by both educators and students, using an adaptive and gamified approach.

Contactpoint360’s 24/7 operations solution helped the Edutech company scale its customer acquisition while providing a superior customer experience.

Challenge

Optimal utilization of leads and generating new business through high quality sales specialists.

Solution

Supported with highly skilled sales resources
Performed audience analysis and deep dives for segmentation
Targeted dialing strategies for productivity gains
Used insights from customer behaviour for increased conversion rates

Results

%

Increase in connect rates and subsequently higher conversion rates

%

Same day touchpoint for leads. Strategic staffing and dialing led to a shorter conversion period, and increased CX and brand perception

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Case Studies

Mathematics And CX – A Not So Unlikely Combination

Overview

Challenge

Solution

Results

Increase in connect rates and subsequently higher conversion rates

Same day touchpoint for leads. Strategic staffing and dialing led to a shorter conversion period, and increased CX and brand perception

Achieving 100% Compliance and Massive Cost Savings for HVAC Clients in Canada

Voice AI And Speech Analytics’ Impact On Outbound Sales And Agent Retention

The Right Technology Can Optimize Every Minute For Money In Contact Center Operations

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