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ContactPoint 360, Inc. purchases COVID 19 Vaccine for Colombian Contact Center Associates

ContactPoint 360, Inc. purchases COVID 19 Vaccine for Colombian Contact Center Associates

Canadian-based ContactPoint 360, the Global Contact Center Operator and Customer Experience Management company, has purchased hundreds of doses of the COVID 19 CoronaVac produced by Sinovac Biotech for its Colombian associates through a program established by the Colombian Government’s FIDUCOLDEX program coordinated by Colombian’s Foreign Trade Trust (Fiduciaria Colombiana de Comercio Exterior).

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White Paper

White Papers

Guide: The Future of Customer Experience

Guide: The Future of Customer Experience

Contact centers that are equipped for the future will rely on computational linguistics, artificial intelligence, and natural language processing to improve interactions with customers. A strong omnichannel approach, allowing customers to communicate via live agents or digital service depending on their preferences and the situation will be key. An approach promoting meaningful interactions can result in both happier customers and happier agents.

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Case Studies

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Leadership in Times of Crisis

Leadership in Times of Crisis

When Covid-19 hit last year, members across all tiers of companies had to work through unprecedent situations. The move to virtual working environments, global lockdowns, blurring boundaries, changing family schedules lead to an initial disarray and panic. People who successfully lead teams through these times required uncommon approaches.

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Energy 360 – Early Termination Fees

Energy 360 – Early Termination Fees

Early Termination Fee is baked into utility contracts to help protect the company, in the event that customers discontinue service mid contract. While its necessary, the charge is not always understood by the consumers. There is often resistance from them to pay the ETF and collecting this amount requires special tact.

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Videos

Explore our solutions and get a behind the scenes look at our contact centers.

Infographics

We’ve put together the industry’s latest research in beautiful visuals to spark new ways to learn.

How Change Champions Are Leading Our Work From Home Solution (WFHS) During COVID-19

Quality Is Our Culture Catalyst: How We’ve Enhanced & Accelerated Our Growth at CP360

Utilizing Emotional Intelligence To Fuel Creating Legendary Human Experiences

Why Your Companys Value Proposition Matters in 2020 & Beyond

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Customer Care

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Accounts Receivable Management
Back Office Support
Omni-Channel
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Multilingual Hub
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CP360 PRO

360 Startup

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

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ContactPoint 360 helps the world’s premier brands transform customer experience.

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