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Gurugram, India: Great Offshore Destination

Gurugram, India: Great Offshore Destination

Gurugram is situated in the state of Haryana. It is considered one of the top financial and banking districts of the country. Home to approximately 250 Fortune 500 companies including PepsiCo and Hyundai, it has a population of 1,153,000 people. The city is situated on the banks of the Sahibi River and features mild temperatures, a favorable exchange rate, and English as a common language.

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White Paper

White Papers

Guide: The Future of Customer Experience

Guide: The Future of Customer Experience

Contact centers that are equipped for the future will rely on computational linguistics, artificial intelligence, and natural language processing to improve interactions with customers. A strong omnichannel approach, allowing customers to communicate via live agents or digital service depending on their preferences and the situation will be key. An approach promoting meaningful interactions can result in both happier customers and happier agents.

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Top 3 CX Trends

Top 3 CX Trends

Tune in to hear Elizabeth talk about the past, present and near future of the customer experience and the top global trends to follow in rebranding your CX playbook!

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RPA in Energy

RPA in Energy

North America’s energy and utility sector has legacy systems and technologies that mar the customer experience. Customers tend to interact with Energy companies when they want to start or change service, pay bills, contest bills, or lodge complaints—the easier these interactions, the better the experience – simple as that.

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Explore our solutions and get a behind the scenes look at our contact centers.

Infographics

We’ve put together the industry’s latest research in beautiful visuals to spark new ways to learn.

How Change Champions Are Leading Our Work From Home Solution (WFHS) During COVID-19

Quality Is Our Culture Catalyst: How We’ve Enhanced & Accelerated Our Growth at CP360

Utilizing Emotional Intelligence To Fuel Creating Legendary Human Experiences

Why Your Companys Value Proposition Matters in 2020 & Beyond

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