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Dive into our curated infographics and video resources to get the latest industry trends and spark new learnings.

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5 Ways to Lower Agent Attrition at Your Contact Center

The average agent turnover rate is around 30 percent. Attrition has a significant impact on businesses and can be costly. Find out 5 ways you can u...

Big Data in Contact Centers: 5 Types of Analytics Services

Analytics for contact centers help enterprises big and small measure performance and see the exact ways their agents can improve, gleaning insights...

Call Center Trends – The Future of Contact Centers

Cloud communications, Blockchain-Backed Technology, AI and Speech Analytics are all technologies you need to keep in mind for future proofing your ...

25 Tools To Help You Boost Your Work From Home Productivity

Research says that work from home professionals are 13% more productive than their office-going counterparts. Here are 25 tools to help you boost p...

How AI and Speech Analytics Can Improve Customer Experience

The power of AI and speech analytics means more efficient call center processes and happier customers. Find out how these new technologies can be i...

The Art & Science of Collections

Collections calls are a sensitive exchange for both the representative and the customer. The right approach and tools can facilitate more comfortab...

5 fun ways to build empathy in customer service teams

5 fun ideas that your customer service teams can play to develop an empathetic outlook towards your customers.

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Are chatbots the future of customer service?

Chatbots have now become an indispensable part of contact center operations. That being said, they are not ready to take our jobs yet.

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4 ways to incorporate empathy into your online chat support

Ramping up your online chat support? Here are four essential things to keep in mind to incorporate empathy into support teams

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Mental Health During COVID19 and the Solutions to Combat It

Working from home has its drawbacks. Find out how you can better your well-being when working from home.

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5 Tips for Training Your Contact Center Employees To Be More Empathetic

Empathy is directly correlated to all the critical business metrics that help your brand grow. Here are 5 ways you can train your call center assoc...

4 Proven Ways to Inspire Your Employees to Care About Your Customers

Businesses should take an employee-first approach. A stellar employee experience eventually leads to equally superior customer experience.

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A 4-Step Guide To Practicing Empathy In Customer Service

When customer service meets empathy, you have a winning combination to truly care about your customers and build lasting relationships with them. R...

Move Contact Center to Working From Home: How to Transition Contact Center Staff to Work from Home During a Crisis

During a crisis, it is crucial to keep your contact center running, if customers don’t receive adequate support during this time,your business wi...

HIPAA Compliance Guidelines for Working at Home

Companies need to implement work from home solutions to prevent costly and negligible HIPAA violations. According to HIPAA regulations, there are s...

PCI Compliance Guidelines for Working at Home

While it is challenging to enforce PCI compliance on home workers, it is not impossible. The most effective way to ensure that remote workers meet ...

How Remote Work is Changing the Corporate World Globally

Whether it was inevitability or necessity, many companies are transitioning to a remote or distributed workforce.

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The Key to Managing Contact Center Overflow During the COVID-19 Crisis

Making sure you have the right amount of staff at your contact center is a more significant undertaking than some might imagine.

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How Contact Centers Manage Remote Teams Effectively

Even before COVID-19 made it a necessity, having your call center work remotely made a lot of sense. After all, can’t we take phone calls from ba...

Working from Home? Here are 7 Tips to Stay Healthy, Happy and Engaged

Making the shift to working from home can be challenging. Here are seven simple steps you can take to stay healthy, productive, and always professi...

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Videos

Explore our solutions and get a behind the scenes look at our contact centers.

Infographics

We’ve put together the industry’s latest research in beautiful visuals to spark new ways to learn.

How Change Champions Are Leading Our Work From Home Solution (WFHS) During COVID-19

Quality Is Our Culture Catalyst: How We’ve Enhanced & Accelerated Our Growth at CP360

Utilizing Emotional Intelligence To Fuel Creating Legendary Human Experiences

Why Your Companys Value Proposition Matters in 2020 & Beyond

ContactPoint 360 - Call Center Trends 2020: The Future of Contact Centers

Key Differences Between BPO and KPO

Our Contributors

Asad Mirza

Chief Executive Officer

A 10+ year veteran of the contact center industry with leadership experience across innovation, marketing, and operations.

Tony Aiello

Chief Marketing Officer

A C-level executive with 28 years of evolving and successful senior management spanning sales, marketing, communication, public relations, finance, and operations.

Mark Rodrigue

Senior Vice President

Mark brings 20 years of senior Sales and Operations management experience and is an expert growing and developing contact center services.

Elizabeth Sedlacek

VP of Client Relations & Partnerships

Elizabeth is a passionate and successful executive with extensive experience in sales and customer service in the contact center, BPO space.

Wendy Hanlan

Head of Travel & Tourism Partnerships

Wendy Hanlan is a sales and marketing professional with 20+ years servicing clients all over the world.

Jessica Johnson

Head of Healthcare Partnerships

Jessica is a driven, self-motivated and team-oriented professional with extensive experience providing strategic advice and guidance in outsourcing business processes for healthcare providers.

Asya Avagyan

Head of Automotive Partnerships

Asya is a passionate and successful woman on a mission in sales and marketing with almost a decade of experience in her respective field of expertise.

Adrian Barry

Senior Sales Engineer

Adrian is a life long Sales and Marketing professional, with a genuine curiosity to better understand your world, priorities, and barriers that are holding you back.

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