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Guide: The Future of Customer Experience

Guide: The Future of Customer Experience

Contact centers that are equipped for the future will rely on computational linguistics, artificial intelligence, and natural language processing to improve interactions with customers. A strong omnichannel approach, allowing customers to communicate via live agents or digital service depending on their preferences and the situation will be key. An approach promoting meaningful interactions can result in both happier customers and happier agents.

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Leadership in Times of Crisis

Leadership in Times of Crisis

When Covid-19 hit last year, members across all tiers of companies had to work through unprecedent situations. The move to virtual working environments, global lockdowns, blurring boundaries, changing family schedules lead to an initial disarray and panic. People who successfully lead teams through these times required uncommon approaches.

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Energy 360 – Early Termination Fees

Energy 360 – Early Termination Fees

Early Termination Fee is baked into utility contracts to help protect the company, in the event that customers discontinue service mid contract. While its necessary, the charge is not always understood by the consumers. There is often resistance from them to pay the ETF and collecting this amount requires special tact.

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Videos

Explore our solutions and get a behind the scenes look at our contact centers.

Infographics

We’ve put together the industry’s latest research in beautiful visuals to spark new ways to learn.

How Change Champions Are Leading Our Work From Home Solution (WFHS) During COVID-19

Quality Is Our Culture Catalyst: How We’ve Enhanced & Accelerated Our Growth at CP360

Utilizing Emotional Intelligence To Fuel Creating Legendary Human Experiences

Why Your Companys Value Proposition Matters in 2020 & Beyond

Our Contributors

Asad Mirza

Asad Mirza

Cheif Executive Officer

A 10+ year veteran of the contact center industry with leadership experience across innovation, marketing, and operations.

Mark Rodrigue

Mark Rodrigue

Senior VP, Operations & Global Growth

Mark brings 20 years of senior Sales and Operations management experience and is an expert growing and developing contact center services.

Elizabeth Sedlacek

Elizabeth Sedlacek

VP of Client Relationships & Partnerships

Elizabeth is a passionate and successful executive with extensive experience in sales and customer service in the contact center, BPO space.

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