Two key factors determine how well energy companies do at winning and retaining customers – the ability to control costs and offer competitive rates and the ability to provide top-notch end-to-end customer experience.
Consistent improvement in customer experience is essential to retain the loyalty and business of customers – this is where ‘Quality as a Service’ plays a significant role.
Traditional methods allow companies to monitor only 1-2% of customer care calls. Meager data from these calls, riddled with human bias, is used to train and improve customer service teams’ performance.
QaaS (Quality as a Service) is a software solution using artificial intelligence, data analytics, and speech analytics technology to monitor 100% of customer interactions across all channels. The data gathered by this software is rich and deep and helps transform training, performance, and CX.
Tune in to learn more.
Podcasts & Webinars
Facing Change Head-On with QaaS
Quality Assurance at CP360
We use state-of-the-art solutions to monitor 100% agent interactions with customers to get real-time data, improve performance, and optimize CX operations on the fly. Our automated quality management systems provide detailed feedback to tailor agent training.Our Speaker
Recent Business Process Management Podcasts & Webinars
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