
Our Certifications and Evidence of Excellence 

2025
Best Company for Diversity

2024
AI Excellence Award

2024
Top 100 Inspiring Workplaces Award

2023-2024
Great Place to Work - Canada

2024
Artificial Intelligence Achievement of the Year

2024
Better Business Bureau A+ Rating

2024
IW Culture & Purpose Award for North America

2024
Best Company for Work life Balance

2024
Best Company Culture

2024
Best Company Outlook

2023
Silver Stevie Winner

2023
Best Company for Women

Streamline Coaching, Performance and Growth with ContactPoint360
Optimize your agents’ performance with our AI-powered coaching tools. Streamline training, feedback, and growth, ensuring top-tier customer service.
Personalized Coaching with AI
Identify agents’ strengths and weaknesses, optimize their performance, and deliver exceptional customer experiences.


Smart Performance Analysis Using Automated QA
Automated quality assurance using AI, NLP, and conversational AI Technlogies.
Drive Exponential Growth and
Success Through Effective
Performance, Coaching and
Growth with ContactPoint360
Case Study
Transforming Customer Experience at Scale
See how we scaled support 3X, improved FCR and QA, cut handle time by 31%, and became the top-ranked global CX vendor.
Boosting Customer Satisfaction and Sales Performance through Strategic CX Support
Discover how a home protection provider doubled conversions, reduced errors by 54%, and increased retention using strategic sales and CX support.
From Cold Calls to Closed Deals How ContactPoint360 Boosted Energy Sales
See how a U.S. energy firm achieved 57% more conversions and 100% TCPA compliance through AI-enabled sales optimization and coaching-led execution.Â