United States
Canada
Mexico
Colombia
Jamaica
Philippines
India
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16+
Years of Experience
09+
50%
4.7/5
Advanced AI for Precision: Ensuring Accurate and Content Aware Responses Every time 
Precise and Context Sensitive
Effective and Pertinent
Quickly find and match the relevant responses with our smart AI knowledge management tool which stores information in the vectorized format to give you precise output.
User Interface
Accurate Responses
Fast and Reliable AI Chatbot Services
Superior Accuracy
Utilizing an LLMs approach rather than keyword-based methods, our AI tool ensures the extraction of precise responses.
Fast Response Time
Scalability
Customizable
Go-to Market Use Cases
Customer Support
Knowledge Base Management
E-commerce Assistance
Education and Training
Key Features of AI knowledge Management Software
Streamlined information retrieval Fast response times for enhanced user satisfaction LLMs approach for accurate responses
Customizable to suit specific industry requirements and brandingMultilingual support for global use, offering a tailored experience Case Study
US-based Retail Enterprise Improves QA and NPS
Gain insights to the custom ContactPoint360 approach and AI solution that helped retail business optimize QA, NPS, and efficiency.
Chatbot Success Stories | Airline Industry – ContactPoint360
As the first wave of the Covid-19 pandemic reached its peak and governments directed offices to close, it took us only 5 hours to plan a transition for 95% of our employees to work from home. Here is our story.
Voice AI And Speech Analytics’ Impact On Outbound Sales And Agent Retention
The objective of this case study was to address the outsourcing needs of a major US-based energy provider seeking efficient outbound sales services for their gas and electric offerings.
Our Certifications and Evidence of Excellence
