Healthcare BPO Services for Exceptional Efficiency & Patient-Centered Care

Patients deserve your best. We ensure your backend is as exceptional as your frontline care. Grow revenue, enhance patient outcomes and reduce overhead costs with healthcare BPO services

14+ years of experience in end-to-end revenue cycle management

100% HIPAA and HITECH regulations compliance

Less than 2% payer rejection, and claims denial rate

Accelerate your CX workflow with ContactPoint360

Enriching Every Interaction with Customer Delight

Clean Claim Ratio

Operational Cost Saving

First Call Resolution Rate

4.7/5

Average CSAT
Score

Claims Denial Rate

Healthcare BPO Services, Connecting Payers, Providers, and Patients

Bridge the gaps between your stakeholders with ContactPoint360’s healthcare BPO services. Whether it’s medical records coding, chart capture, chart audit, or A/R management and collections, we do everything in prompt, perfect and precise way.

Advanced AI solutions for remote patient monitoring and HEDIS data abstraction

100% clinical documentation improvement with underpayment analysis & recovery

14+ years of experience in HCC coding review, and denials and appeal management

The agent is working to offer healthcare BPO service

Data Integrity, Confidentiality and Availability. We Ensure It All.

Optimize healthcare operations with our BPO services, compliant with industry standards to ensure care coordination, data security, and 100% efficient claims management.

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From Traditional to Telehealth: We Offer 360-Degree Healthcare BPO Services

Streamlined Medical Billing Services

We ensure accurate claim submissions and timely prior authorizations in accordance to ICD, CPT, and HCPCS standards to maximize your revenue.

Healthcare Claims Processing Services

We handle entire claim management process per ACA regulations, which minimizes rejections, improves cash flow and operational efficiency.

Medical Coding Services

Our HIPAA-compliant medical coding ensures correct billing, optimized reimbursements, and streamlined healthcare revenue cycle management.

Healthcare Data Entry Services

Enhance clarity and accuracy in data processing with our efficient data entry, payment posting and reconciliation, and 24/7 support to payers and providers.

Health Insurance Verification Services

Our insurance verification services confirm co-pays, payment posting and reconciliation, deductibles, and out-of-pocket expenses for seamless financial operations.

Healthcare Data Management

Manage patient detail within seconds with our registry data management and advanced record indexing based on treatment type, date of service, and your custom factors.

Medical Transcriptions Services

We combine AI-driven speech analytics and expert transcriptionists to convert voice-based medical records into highly accurate written documentation.

ContactPoint360's agent is offering support to a patient.

Our agent is working on the healthcare call center service.

Smoother Healthcare Journeys Start Here
With ContactPoint360’s Healthcare BPO Services

HIPAA Compliance

All our healthcare call center services are fully complying with HIPAA standards, ensuring patient data confidentiality and integrity in every interaction.

Stringent Medical Regulations

Our risk adjustment coding review services and HEDIS chart abstraction services comply with all industry standards and regulations to prevent risks and discrepancies.

Healthcare Data Security

Our customer contact centers are equipped with robust data security mechanisms with continuous monitoring and audit trails, which guarantees enhanced protection of sensitive information.

Swift Turnaround

We respond within a minimal time and ensure the reliability of your business operations through member enrollment, real world data management and protocol management.

Skilled Healthcare Professionals

Our team of certified medical coders, EMR specialists, and tele-radiologist experts provide exceptional service quality and streamline your healthcare operations.

Advanced Healthcare Tools and Software

We utilize top-notch data analytics platform, AI-driven tools, and all our software is code-signed, which eliminates data security risks, and improves network management.

Global Delivery Centers

We offer consistent, reliable, and 24/7 available services with proactive member management , catering to patients in different demographics and time zones.

Flexible Engagement Models

Our pricing models enable you to avail of healthcare call center services within budget by offering full-time equivalents and a transaction-based approach.

Certified Trust: Our Commitment to Excellence

Great Place to Work - Canada Certification

Best Company Work life Balance Canada Award

Explore Our Comprehensive Service Toolbox for Your Business

Multichannel & Omnichannel Support

Collections Management

Customer Retention & Loyalty

Real Results, Real Voices: Hear From Our Clients

Clients praising our healthcare call center outsourcing.

Tennis Channel

We recently launched our first 24/7 contact center that provides voice, chat and email support, and I highly recommend ContactPoint360 – they’re an international contact center solution and is doing an amazing job for us and I’m very pleased to promote them to any potential client coming forward.

Fred Kleiman – VP of Customer Service

Financial Services

Our recent visit to ContactPoint360’s CX campus in Colombia was truly outstanding. This was my second trip in just over a month, and it exceeded our expectations. From the moment we arrived, the organization, preparation, and thoroughness displayed by Contactpoint360 were second to none. It was clear that they were the perfect fit for us as partners.

– Chief Operating officer

Regulated Energy & Gas

Partnering with ContactPoint360 has markedly elevated our customer service and operational efficiency. Their adept team and innovative solutions have effortlessly melded with our objectives, driving enhanced customer satisfaction and reinforcing our brand in the utilities sector. Looking forward to continued success and collaboration in the years ahead.

– VP of Customer Success

Online Food Delivery

In the dynamic and demanding world of food delivery, ContactPoint360 has been a steadfast BPO partner, ensuring our customer interactions are always handled with utmost care and professionalism. Their team’s agility and innovative approaches have elevated our customer experience, contributing to the growth and positive reputation.

– Sr. Director of Customer Relations

Retail and E-commerce

ContactPoint360 has transcended the conventional BPO partnership, bringing innovative solutions, notably through Robotic Process Automation (RPA), to optimize our back-office operations. Their commitment to blending technology with customer service has not only streamlined our processes but also enhanced our customer engagement significantly.

– VP of Customer Experience