United States
Media BPO Services for Streaming-First Era 
Reducing frustration between playback, payment, and platform access with our BPO services for media and entertainment.
Real-time support across streaming ecosystems
Multilingual omnichannel support in 31+ languages
Human-led, AI-operated audience resolution workflows
Media and Entertainment
BPO for Real-Time Challenges
Every streaming delay has a retention cost. Our scalable media customer experience services save that through continuous engagement.
Streaming Friction
Our media customer support outsourcing resolves playback interruptions, failed logins, and buffering complaints rapidly to retain viewer satisfaction.
Subscription Complexity
We avoid audience frustration through instant resolutions for issues like password resets, failed renewals, and refund and billing confusions.
Audience Patience Collapse
We deliver immediate support during premiers, livestreams, and high-traffic moments to reduce churn rate and deliver quality-driven experience.
Cross-Platform Expectations
From mobile apps, OTT platforms and other digital platforms, our media CX solutions are available across all platforms.
Global Audience Demand
Our multilingual support for media companies helps to create a lasting relationship with customers, improving retention and subscription rate.
Scalable Media and Entertainment BPO Services
Omnichannel Audience Support
We help user get faster resolutions without interruptions with media call center outsourcing support across voice and non-voice channels.
Technical & Help Desk Support
With out real-time L1 – L3 troubleshooting, media brands resolve playback failures, app crashes, account access issues, and similar issues.
Subscription & Billing Support
We deliver PCI DSS complaint media and entertainment BPO services to manage refunds, upgrades, and renewals while ensuring utmost efficiency.
Back-Office Media Operations
We manage end-to-end operations behind audience-facing experience, including metadata management, account verification, and reporting coordination.
Audience Retention & Engagement
Our proactive inbound + outbound strategies help media brands reduce cancellations and improve subscriber lifetime value, contributing to their revenue.
Multilingual Media Support
Support in 31+ languages across all time zones and geographies is available with our scalable media customer experience solutions.
Across Every Platform, For Every Media Brand
OTT & Streaming Platforms
We support high-volume streaming audiences with subscription assistance, playback support, and 24/7 viewer engagement operations.
Broadcasting Networks
Manage viewer communication, live-event support, and omnichannel AI-operated engagement with our 24/7 media customer support outsourcing.
Sports & Live Entertainment
Deliver real-time fan engagement and scalable media customer experience during live events, tournaments, launches, and entertainment broadcasts.
Music & Audio Platforms
Support listeners with subscription management, playback assistance, and multi-device app configuration and troubleshooting in a secure manner.
News & Media Portals
Seamlessly handle subscriber inquiries, account assistance and audience communication in your fast=paced digital news environment.
Digital Publishers
Our strategic services help publishers improve paywall support, retention, and audience engagement across all digital content ecosystems.
The Process Behind Better Audience Retention
Audience Journey Analysis
Operational gaps driving audience frustration and subscriber churn are identified.
Channel Alignment
Workflows are structured across OTT, social, voice, chat and other channels as per your needs.
Technology Integration
CX technology stack is configured as per requirements, powered by AI and security guardrails.
Optimize & Elevate
Dedicated CX teams are trained around your outsourced contact center services for media brands.
CX Optimization
Real-time reporting, QA monitoring, and sentiment insights continuously improve audience experience performance.
Certified Trust: Our Commitment to Excellence
Our Work in Action
92% CSAT Growth – Chatbot Success Story with ContactPoint 360
Discover how ContactPoint 360’s chatbot solution transformed customer satisfaction, achieving a remarkable 92% CSAT growth for a leading company
Results
92.6%
CSAT Growth
80%
Containment Rate Growth
21%
Agent hand-offs Reduced
Voice AI And Speech Analytics’ Impact On Outbound Sales And Agent Retention
Discover how voice AI and speech analytics boosted outbound sales and reduced agent attrition in this case study.
Results
17.3%
Increase in Sales Per Hour
31%
Reduction in Utility Rejections
12%
Reduction in Agent Attrition
The Right Technology Can Optimize Every Minute For Money In Contact Center Operations
Discover how ContactPoint 360 leveraged cutting-edge technology to boost efficiency, reduce costs, and maximize revenue in their contact center.
Results
5x
Reduction in Time
80%
Improvement in Efficiency
100%
Elimination of Errors
Reducing Past Dues And Recovering Millions With Modern Technology And Strategic Approach
Discover how ContactPoint 360 slashed past-due accounts and recovered millions in revenue by leveraging innovative technology and a targeted approach.
Results
$2.8M
Reduction in Bad Debt
$1.1M
Annual Cost Savings
24/7
Automatic Payment Processing
Rapid Staff Migration To Work From Home Model
Check out how ContactPoint 360 quickly transitioned its workforce to a remote work model during a crisis, ensuring business continuity.
Results
5hours
Time Taken to Assemble Team
100%
Workforce Transitioned
100%
Employee Satisfaction
Mathematics And CX – A Not So Unlikely Combination
Discover how data-driven strategies enhance customer experiences in this surprising case study.
Results
30%
Increase in Connect Rates
95%
Same-day Touchpoint
24/7
Operational Hours
Cash Application Process Optimization With The Right People, Processes, And Technologies
Discover how streamlined processes, skilled teams, and advanced technology optimized cash application for a leading energy company.
Results
91.4%
Reduction in Credit Balances
92%
Decrease in Number of Accounts
25%
Decrease in Costs
Achieving 100% Compliance and Massive Cost Savings for HVAC Clients in Canada
Ontario HVAC providers achieved perfect compliance and significant cost reductions through ContactPoint 360’s specialized solutions.
Results
230K
Substantial saving achieved
100%
Quality Scores
97%
First Call Resolution (FCR)
CX Success Stories
Auto Approve
Flair Airlines
Tennis Channel
Flair Airlines
BC services
Auto Approve
Achosa Home Warranty
On Course Home Solutions
Flair Airlines
Frequently Asked Question
What are media BPO services?
Media BPO services help media companies, such as sports broadcasting channels, OTT platforms, streaming platforms, and similar to outsource operations like:
- Audience support (generic and technical)
- Subscription management
- Back-office operations
- Omnichannel engagement and more
Why do media companies outsource customer support?
Media customer support outsourcing improves:
- Audience response times
- Reduce churn
- Manage high-volume traffic spikes without quality loss
- Deliver 24/7 customer experience across all time zones
Can your media contact center solutions handle live-event spikes?
What services are included in media customer support outsourcing?
Following services are included in media CX solutions:
- Technical support
- Subscription management
- Omnichannel engagement
- Back-office operations
- Retention support
- Audience assistance and more