Case StudyResult (In 30 days)
CSAT Growth
Containment Rate Growth
Agent hand-offs Reduced
Aiming to further enhance customer interactions, a distinguished low-cost domestic Canadian airline identified an opportunity for chatbot performance optimization to improve chatbot performance. The existing chatbot had been experiencing delays in generating swift responses to customer queries, inadvertently leading to increased waiting times for fundamental information, including flight statuses, online check-in details, reservation updates, and delay or cancellation notifications. As a result, customers preferred to speak to a live agent instead of the bot.
In a proactive move towards innovation, the airline collaborated with ContactPoint360 to craft an enhanced iteration of the chatbot. This strategic approach aimed to significantly decrease customer waiting times, streamline critical processes, and improve chatbot performance.
Learn how by pooling expertise from diverse domains and reimagining functionalities, we transformed the chatbot into a robust and reliable customer support asset.
With our voice-assisted technology, we achieved 100% compliance, Saved CAD 230K annually, and achieved 100% in quality scores for HVAC clients requiring pre-sales verification, to comply with Bill-55 in Ontario, Canada. Read how we did it!
To serve the customers, we need to know the customers. Conversations between sales agents and customers can provide direct insights into the need of the market. But only 2% of these calls are every recorded. Using Speech Analytics and Voice AI technology, we recorded 100% of outbound sales calls for a US-based energy provider and achieved a 17.3% increase in sales/hour!
An Edu-tech company is revolutionizing the way mathematics is experienced. We became a part of this exciting journey and brought so many more on board, to learn math in an all-new way!
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