Locations

Our Global Presence

USA United States
Canada Canada
Mexico Mexico
Colombia Colombia
Jamaica Jamaica
Philippines Philippines
India India
Egypt Egypt

Your Leading Outsourcing Partner for Exceptional CX

CX That Pays Dividends

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Where People and Technology Drive Real-World Impact

Employee-Centric, AI-Driven, Culture-Focused

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Trusted by Fortune 500 Companies

5,000+

Employees

24/7

Multilingual Support

31+

Languages Spoken

60%

Women in the Workforce

12

Global Strategic Centers

Why Businesses Choose ContactPoint360

No. 1

partner ranking based on performance

$16 Million

added in upselling/cross-selling

99.8%

SLA compliance across all service lines

25%

AHT (Average Handle Time) reduction

30%

faster time-to-market for new initiatives

40%

reduction in operational costs within first 6 months

60%

decrease in quality-related escalations

107%

CSAT goal attainment

50%

reduction in attrition

Outsource Smarter. Scale Faster.

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Your trust is our priority, your data is secure

Your trust is our priority, your data is secure

Our Solutions Designed to Drive you Forward

Technical Support

Solve complex technical issues and receive reliable solutions for your technical needs
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Hybrid Shoring

Merging onshore and offshore services for better results
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Multichannel and Omnichannel Support

Enhance customer engagement with our multichannel and omnichannel support solutions.
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Sales Outsourcing

Improve your business’s sales performance with sales outsourcing
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Multilingual Support

Connect users and bridge language barriers for better communication
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Customer Care

Promising to deliver impeccable CX services every time
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Collections Management

Streamline collections management for improved recovery rates.
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Customer Retention & Loyalty

Boost loyalty and retention with personalized strategies tailored to your customers.
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Helpdesk Solutions

Optimizing your business processes with our helpdesk solutions
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Backoffice Support

Helping you manage your back-office work with precision
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Contact Center Solutions

Optimize your contact center operations with our comprehensive solutions.
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Marketing Services

Leverage our outsourced marketing services to harness the power of expert strategies and innovative solutions.
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Re-imagine the

Digital Transformation

Make the most of new possibilities for the growth of your business with our suite of customer experience solutions. Begin your digital transformation journey today.

Technology Partners

Technology Partners

Technology Partners

Technology Partners
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We’re not just Dreaming Big—We’re Winning Big

ContactPoint360

Unified By Our Core Values, Driven by Excellence

Delivering Exceptional Excellence

Delivering unparalleled excellence in customer experience.

Round-the-clock Support

Here to help your customers 24/7.

Partnering for Prosperity

Achieve success through our strategic partnerships.

Our Work in Action

HumAIn: Humans and AI, Perfecting Outcomes Together

We’ve built the world’s most advanced AI tools to tackle your toughest challenges
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Recruiting and Sourcing

Achieve a 100% fill rate with our AI tool that seamlessly pairs the right talent with your unique needs, no matter how complex.

AI Learning Environment

Transform New Hires into Top Performers with AI Simulations that fast-track agent proficiency by 56%, leaving traditional training in the dust.

Workforce Management

Let enterprise-grade AI and machine learning turn your toughest staffing challenges into seamless solutions, with precision scheduling and foresight-driven forecasting.

Real Time Agent Assist (RTAA)

Empowering agents to resolve issues faster and perform at their peak, effortlessly.

Conversational AI

Now offers deeper insights and smarter solutions to boost efficiency, enhance CX, and drive enterprise-wide success.

Agent Retention and Productivity

Reduce churn with Al-powered tools that
 mate tasks, support.

AHT Reduction

We are bringing modern AHT reduction solution with our AI driven Speech-to-Text software.

CSAT Improvement

Elevate CSAT with advanced AI-driven query handling and nuanced sentiment analysis, cutting training costs and reducing turnover—smart solutions for lasting impact.

FCR Enhancement

Achieve higher First Contact Resolution rates with AI-powered precision, ensuring faster, more accurate resolutions that enhance customer satisfaction and efficiency.

Knowledge & Search Management

Gen-AI-powered expertise directory: Cut hold times by 30%, speed up resolutions, and slash ticket costs.

AR Collect Faster

Outperform Competitors by 45% with our machine learning-powered platform, delivering compliance-driven intelligence and a consumer-friendly experience.

Coaching, Performance & Growth

Our AI tool supercharges coaching, driving a 20% improvement in agent performance and unlocking substantial career growth opportunities.

Analytics & AI

We leverage the largest team of data scientists to uncover insights others miss, empowering bold, customer-centric decisions for growth and strategic impact.

Industries We Serve

Client Success Stories Hear From Our Satisfied Customers

Learn more about us from what our clients say about working with ContactPoint360.

30+

Languages Fluency

Truly global customer support.

10

CX Centers

Be Near To Your Customer.

Tennis Channel

play-videoWe recently launched our first 24/7 contact center that provides voice, chat and email support, and I highly recommend ContactPoint360 – they’re an international contact center solution and is doing an amazing job for us and I’m very pleased to promote them to any potential client coming forward.

Fred Kleiman – VP of Customer Service

BC Services

play-videoOur recent visit to ContactPoint360’s CX campus in Colombia was truly outstanding. This was my second trip in just over a month, and it exceeded our expectations. From the moment we arrived, the organization, preparation, and thoroughness displayed by CP360 were second to none. It was clear that they were the perfect fit for us as partners.

Bob Reece – Chief Operating Officer

Regulated Energy & Gas

Partnering with ContactPoint360 has markedly elevated our customer service and operational efficiency. Their adept team and innovative solutions have effortlessly melded with our objectives, driving enhanced customer satisfaction and reinforcing our brand in the utilities sector. Looking forward to continued success and collaboration in the years ahead.

– VP of Customer Success

Online Food Delivery

In the dynamic and demanding world of food delivery, ContactPoint360 has been a steadfast BPO partner, ensuring our customer interactions are always handled with utmost care and professionalism. Their team’s agility and innovative approaches have elevated our customer experience, contributing to the growth and positive reputation.

– Sr. Director of Customer Relations

Retail and E-commerce

ContactPoint360 has transcended the conventional BPO partnership, bringing innovative solutions, notably through Robotic Process Automation (RPA), to optimize our back-office operations. Their commitment to blending technology with customer service has not only streamlined our processes but also enhanced our customer engagement significantly.

– VP of Customer Experience

ContactPoint360 Office Tour

Pioneering the Future of Customer Experience

ContactPoint360 has 14 years of successful Contact Center ownership and operations experience. Service and sales excellence are in our BPO DNA!
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Building A Brighter Tomorrow

Explore Recent Blog Posts

10 Proven Golden Rules of Customer Service for Long-Term Success

10 Proven Golden Rules of Customer Service for Long-Term Success

Jul 25, 2024

The key to lasting success lies in one pivotal factor: exceptional customer service. It’s no longer just about meeting customer expectations; it’s about exceeding them, building trust, and fostering loyalty. The true measure of a company’s greatness is often reflected in how well it treats its customers.

read more
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ContactPoint360’s Global Network

With a global footprint spanning across multiple continents, ContactPoint360 delivers personalized support from conveniently located offices.

Texas, USA

ContactPoint360 LLC, 807 S Jackson Rd,
Pharr, TX – 78577 USA
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Toronto, Canada

Global Headquarters
1880 O’Connor Dr
Toronto, ON M4A 1W9
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Monterrey, Mexico

Av. José Vasconcelos 130 OTE
Santa Engracia San Pedro Garza García NL C.P. 66267 Santa Engracia
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Bogotá, Colombia

Porto 100 Building
Av. Cra. 45 #97-50 6th Floor, Bogotá, Colombia
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Montego Bay, Jamaica

13 Crane Boulevard, Fairview Drive, Montego Bay, Jamaica
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Cebu, Philippines

11th floor Skyrise 4B, Cebu
IT Park, Apas, Cebu City, 6000
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Bengaluru, India

A/6, opposite Sapna book house,
KHB Colony, Koramangala 5th block, Bengaluru, Karnataka – 560095 India
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Cairo, Egypt

El Naser street Maadi, Technology park, P2 building Cairo, Egypt
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Join ContactPoint360

ContactPoint360 in itself is many cultures, nations, ethnicities, religions, and genders. Each one of us makes the ContactPoint360 family not just diverse, but bigger and stronger. If you’re someone who believes in making a meaningful impact through kindness, empathy, and understanding, we welcome you to join the future of workforce at ContactPoint360.

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