Driving Success at the Speed of Innovation

We have reimagined Business Process Management, CX Consulting, and technology development by creating an all-encompassing approach to improving customer experience.

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Driving Success at the Speed of Innovation

We have reimagined Business Process Management, CX Consulting, and technology development by creating an all-encompassing approach to improving customer experience.

ContactPoint 360 takes a new hybrid approach to CX by offering full-service omnichannel contact center solutions, digital transformation experts, and full-stack developers all working together to assist our clients to connect with their customers via all points on the customer journey compass.

ContactPoint 360 is a global BPO with locations in Canada, The United States, Colombia, India, the Philippines, the United Kingdom, and Greece.

Our ability to aggregate such a wide array of talent, technology, and expertise across the world within one agile organization is what adds the 360 to ContactPoint!

Solutions We Provide

Business Process Management

We are people-focused, technology-savvy, and data-centric customer experience experts. Backed with 12+ years of experience, bright talent, and the right technology we efficiently optimize business processes and enhance your customer’s experience across all touch-points.

ContactPoint 360 - Business Process Outsourcing

Business Process Management

We are people-focused, technology-savvy, and data-centric customer experience experts. Backed with 12+ years of experience, bright talent, and the right technology we efficiently optimize business processes and enhance your customer’s experience across all touch-points.

CX and Consulting

The expansive knowledge & domain expertise within our organization helps us to become partners in your growth. From mapping customer journeys, implementing large scale transformations, to measuring its impact, we help you improve business performance and gain a competitive edge in the market.

ContactPoint 360 - CX and Consulting

CX and Consulting

The expansive knowledge & domain expertise within our organization helps us to become partners in your growth. From mapping customer journeys, implementing large scale transformations, to measuring its impact, we help you improve business performance and gain a competitive edge in the market.

Technology

We help you elevate the experience of your internal and external audience through development and implementation of efficient technology solutions. Our experts and in-house development teams assist you in realizing breakthrough ideas and achieving strategic impact with cutting edge solutions.

ContactPoint 360 - Technology Development & Implementation

Technology

We help you elevate the experience of your internal and external audience through development and implementation of efficient technology solutions. Our experts and in-house development teams assist you in realizing breakthrough ideas and achieving strategic impact with cutting edge solutions.

Overview By the Numbers

ContactPoint 360

Years of owning and operating contact centers

Years of combined Fortune 500 consulting experience

State-of-the-art centers fully equipped for multichannel customer support

Years of combined senior BPO & CX management experience

Member in-house software development team

Associates across North America, South America, Europe & Asia

Work-From-Home Solutions

The unprecedented challenges and market demand that companies face today require unfamiliar solutions. To address your need for employee migration to remote locations, and on-demand staffing needs, we provide a fully secure and compliant environment for our remote workforce.

Work-From-Home Solutions

The unprecedented challenges and market demand that companies face today require unfamiliar solutions. To address your need for employee migration to remote locations, and on-demand staffing needs, we provide a fully secure and compliant environment for our remote workforce.

Yes, we have many stamps in our passports.

Onshore and Offshore Contact Center Solutions

We have centers across North America, South America, Europe and Asia to meet the onshore, offshore, and hybrid model staffing requirements for your company. All our facilities house great talent and are located in vibrant metropolitan areas. They work out of modern office towers with state of the art technology and security, which provides a wonderful workplace environment for associates and clients alike.

TORONTO |  MONTREAL | ST. CATHARINES | BOGOTA | CEBU | GURUGRAM | LONDON | ATHENS

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CP360-Locations
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CP360-Locations

Yes, we have many stamps in our passports.

Onshore and Offshore Contact Center Solutions

We have centers across North America, South America, Europe and Asia to meet the onshore, offshore, and hybrid model staffing requirements for your company. All our facilities house great talent and are located in vibrant metropolitan areas. They work out of modern office towers with state of the art technology and security, which provides a wonderful workplace environment for associates and clients alike.

TORONTO |  MONTREAL | ST. CATHARINES | BOGOTA | CEBU | GURUGRAM | LONDON | ATHENS

Customer experience leaders trusted by premier brands across the world.

About  Us

Our Story

Careers

Contact Us

Who We Serve

ContactPoint 360 helps the world’s premier brands transform customer experience.

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Healthcare

Energy & Utilities

Automotive

Travel & Tourism

Technology

Government

Insurance

Financial Services

Retail

Government

Insurance

Financial Services

Retail

Solutions

ContactPoint 360 helps the world’s premier brands transform customer experience.

Business Process Management

Sales
Digital Marketing

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support
Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support

Strategy & Consulting

Strategy & Consulting Overview

CX Consulting

360 Startup

Process Transformation

Customer Journey Mapping

Solution Design
Cloud Services & Solutions
Robotic Process Automation (RPA)

DevOps Consulting and Support

Data Engineering

Technical Architecture Consulting & Development

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Business Process Management

Sales
Digital Marketing

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support
Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support

Consulting & Strategy

Strategy & Consulting Overview

CX Consulting

360 Startup

Process Transformation

Customer Journey Mapping

Solution Design
Cloud Services & Solutions
Robotic Process Automation (RPA)

DevOps Consulting and Support

Data Engineering

Technical Architecture Consulting & Development

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Our Software

ContactPoint 360 helps the world’s premier brands transform customer experience.

TPV360

Soundboard 360

Speech Analytics and Voice AI

Secure Remote Worker

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Insights

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