Building lifelong fans for the brands we serve
Business Process Management Experts
Omnichannel
Multilingual
Hybrid-shoring
Our CX brand ambassadors build customer loyalty with genuine empathy, deep product knowledge, impeccable communication skills, and advanced technology.
Every day we unite people across the world through our omnichannel communications systems and bespoke approach. We believe that delivering constant customer experience excellence requires unceasing innovation and a steadfast commitment to being the best.
Whether it’s your home, our home, or their home, we put people first. We strive to hire and retain the best CX ambassadors and match them with the best possible technology.
We are strong proponents of data analytics and we love to provide our clients with insights and analysis designed to drive efficiencies and to perfect the customer journey.
Our CX brand ambassadors build customer loyalty with genuine empathy, deep product knowledge, impeccable communication skills, and advanced technology.
Every day we unite people across the world through our omnichannel communications systems and bespoke approach. We believe that delivering constant customer experience excellence requires unceasing innovation and a steadfast commitment to being the best.
Whether it’s your home, our home, or their home, we put people first. We strive to hire and retain the best CX ambassadors and match them with the best possible technology.
We are strong proponents of data analytics and we love to provide our clients with insights and analysis designed to drive efficiencies and to perfect the customer journey.
Overview By The Numbers
Across North America, Latin America, Europe, and Asia.
CX management & advanced contact center solutions.
Across North America, Latin America, Europe, and Asia.
CX management & advanced contact center solutions.
Combined fortune 500 consulting experience.
Combined senior BPM and CX management experience.
Combined fortune 500 consulting experience.
Combined senior BPM and CX management experience.
Across our physical locations. Our talent pool is now unlimited with work-at-home solutions and technology.
In-house development team with expertise across various platforms and technologies.
Across our physical locations. Our talent pool is now unlimited with work-at-home solutions and technology.
In-house development team with expertise across various platforms and technologies.
Solutions We Provide
We provide stellar customer experiences for the brands we serve, across different industries. With advanced contact center technology, data driven approach to decision making, and a mature workforce we manage and optimize business processes to enhance CX and increase revenue.
Business Process Management 
Consulting, Strategy & Implementation
Software Application Development
Industries We Serve
Our Locations
CX Centers
Toronto, CA
Montreal, CA
St. Catharines, CA
Bogotá, CO
Medellín, CO
London, UK
Athens, GR
Gurugram, IN
Cebu, PH
Monterrey, MX
Montego, JM
CP360-Locations
Work-At-Home
We effectively manage employee migration to remote locations and on-demand staffing with state-of-the-art infrastructure and technology to hire and manage a remote workforce, in a secure and compliant environment.
Work-At-Home
We effectively manage employee migration to remote locations and on-demand staffing with state-of-the-art infrastructure and technology to hire and manage a remote workforce, in a secure and compliant environment.
Work With Us
We are many cultures, nations, ethnicities, religions, and gender. Each one of us makes the CP360 family bigger and stronger every day. If you have the compassion, empathy, and patience to make a big difference through small gestures, join us.
Solutions we provide
Business Process Outsourcing
- Customer Care
- Customer Aquisition
- Customer Retention
- ARM / First Party Collections
- Tech Support/Help Desk
- Back & Mid office Process Support
- Digital Marketing
CX and Consulting
The expansive knowledge & domain expertise within our organization helps us to become partners in your growth. From mapping customer journeys, implementing large scale transformations, to measuring its impact, we help you improve business performance and gain a competitive edge in the market.
- Business Consulting
- Domain Consulting
- Robotics & Process Automation Consulting
- Dev Ops Consulting
- Lean & Six Sigma
- Cloud Consulting
- Digital Transformation
- Customer Journey Mapping
Technology Development & Implementation
We help you elevate the experience of your internal and external audience. Our experts and in-house development teams assist you in realizing breakthrough ideas and achieving strategic impact through the development and implementation of cutting edge technological solutions.
- Software Development
- Technology Implementation
- Testing & Test Automation
- Staff Augmentation
- Analytics
Featured 360 Insights
Medellín – An upcoming Destination for CX Excellence for North American Companies
Medellín has gone through incredible growth and changes over the past several decades. It is a safe and lucrative location. ContactPoint 360 has seen these positive changes and setup a state-of-the-art site in the Milla de Oro Building, which houses corporate offices, eateries, and entertainment for our employees. It’s one of the best locations to deliver customer experience excellence for global brands.
Strategies to Lead a Successful Work-at-Home Contact Center
This white paper examines how WAH changes agent recruitment, equipment, training, team leadership and introduces new Human Resources (HR) and employment law issues.
Leadership in Times of Crisis
When Covid-19 hit last year, members across all tiers of companies had to work through unprecedent situations. The move to virtual working environments, global lockdowns, blurring boundaries, changing family schedules lead to an initial disarray and panic. People who successfully lead teams through these times required uncommon approaches.
Industry Recognition
Reach out today and let us create a customized solution for your business!