Building lifelong fans for the brands we serve

Business Process Management Experts

CP360

Omnichannel
Multilingual
Hybrid-shoring

 

Our CX brand ambassadors build customer loyalty with genuine empathy, deep product knowledge, impeccable communication skills, and advanced technology.

Every day we unite people across the world through our omnichannel communications systems and bespoke approach. We believe that delivering constant customer experience excellence requires unceasing innovation and a steadfast commitment to being the best.

Whether it’s your home, our home, or their home, we put people first. We strive to hire and retain the best CX ambassadors and match them with the best possible technology.

We are strong proponents of data analytics and we love to provide our clients with insights and analysis designed to drive efficiencies and to perfect the customer journey.

Our CX brand ambassadors build customer loyalty with genuine empathy, deep product knowledge, impeccable communication skills, and advanced technology.

Every day we unite people across the world through our omnichannel communications systems and bespoke approach. We believe that delivering constant customer experience excellence requires unceasing innovation and a steadfast commitment to being the best.

Whether it’s your home, our home, or their home, we put people first. We strive to hire and retain the best CX ambassadors and match them with the best possible technology.

We are strong proponents of data analytics and we love to provide our clients with insights and analysis designed to drive efficiencies and to perfect the customer journey.

ContactPoint 360 - Overview By The Numbers
HIPAA - PCI

Overview By The Numbers

ContactPoint 360 - Overview By The Numbers

Across North America, Latin America, Europe, and Asia.

CX management & advanced contact center solutions.

Across North America, Latin America, Europe, and Asia.

CX management & advanced contact center solutions.

Combined fortune 500 consulting experience.

Combined senior BPM and CX management experience.

Combined fortune 500 consulting experience.

Combined senior BPM and CX management experience.

Across our physical locations. Our talent pool is now unlimited with work-at-home solutions and technology.

In-house development team with expertise across various platforms and technologies.

Across our physical locations. Our talent pool is now unlimited with work-at-home solutions and technology.

In-house development team with expertise across various platforms and technologies.

HIPAA - PCI
ContactPoint 360 - Business Process Management
ContactPoint 360 - Consulting, Strategy & Implementation
ContactPoint 360 - Software Application Development

Solutions We Provide

We provide stellar customer experiences for the brands we serve, across different industries. With advanced contact center technology, data driven approach to decision making, and a mature workforce we manage and optimize business processes to enhance CX and increase revenue.

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Consulting, Strategy & Implementation Icon awesome-chevron-circle-right

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Industries We Serve

ContactPoint 360 - Industries We Serve

Our Locations

CX Centers

Toronto, Canada
Montreal, Canada
Bogotá 1, Colombia
Bogotá 2, Colombia
Medellín, Colombia
Athens, Greece
Gurugram, India
Cebu, Philippines
Monterrey, Mexico
Montego Bay, Jamaica
CP360-Locations Placeholder
CP360-Locations

Work-At-Home

We effectively manage employee migration to remote locations and on-demand staffing with state-of-the-art infrastructure and technology to hire and manage a remote workforce, in a secure and compliant environment.

Work-At-Home

ContactPoint 360 - Work At Home

We effectively manage employee migration to remote locations and on-demand staffing with state-of-the-art infrastructure and technology to hire and manage a remote workforce, in a secure and compliant environment.

ContactPoint 360 - Work At Home
ContactPoint 360 - Work With Us

Work With Us

We are many cultures, nations, ethnicities, religions, and gender. Each one of us makes the CP360 family bigger and stronger every day. If you have the compassion, empathy, and patience to make a big difference through small gestures, join us.

Solutions we provide

ContactPoint 360 - Business Process Outsourcing

Business Process Outsourcing

We are people-focused, technology-savvy, and data-centric customer experience experts. Backed with 12+ years of experience, bright talent, and the right technology we efficiently optimize business processes and enhance your customer’s experience across all touch-points.

  • Customer Care
  • Customer Aquisition
  • Customer Retention
  • ARM / First Party Collections
  • Tech Support/Help Desk
  • Back & Mid office Process Support
  • Digital Marketing
ContactPoint 360 - CX and Consulting

CX and Consulting

The expansive knowledge & domain expertise within our organization helps us to become partners in your growth. From mapping customer journeys, implementing large scale transformations, to measuring its impact, we help you improve business performance and gain a competitive edge in the market.

  • Business Consulting
  • Domain Consulting
  • Robotics & Process Automation Consulting
  • Dev Ops Consulting
  • Lean & Six Sigma
  • Cloud Consulting
  • Digital Transformation
  • Customer Journey Mapping
ContactPoint 360 - Technology Development & Implementation

Technology Development & Implementation

We help you elevate the experience of your internal and external audience. Our experts and in-house development teams assist you in realizing breakthrough ideas and achieving strategic impact through the development and implementation of cutting edge technological solutions.

  • Software Development
  • Technology Implementation
  • Testing & Test Automation
  • Staff Augmentation
  • Analytics

Featured 360 Insights

News

ContactPoint 360, Inc. purchases COVID 19 Vaccine for Colombian Contact Center Associates

Canadian-based ContactPoint 360, the Global Contact Center Operator and Customer Experience Management company, has purchased hundreds of doses of the COVID 19 CoronaVac produced by Sinovac Biotech for its Colombian associates through a program established by the Colombian Government's FIDUCOLDEX program coordinated by Colombian's Foreign Trade Trust (Fiduciaria Colombiana de Comercio Exterior).

ContactPoint 360, Inc. purchases COVID 19 Vaccine for Colombian Contact Center Associates.
Business Process Management

Leadership in Times of Crisis

When Covid-19 hit last year, members across all tiers of companies had to work through unprecedent situations. The move to virtual working environments, global lockdowns, blurring boundaries, changing family schedules lead to an initial disarray and panic. People who successfully lead teams through these times required uncommon approaches.

Leadership in Times of Crisis

Reach out today and let us create a customized solution for your business!

About  Us

Our Story

Careers

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Who We Serve

ContactPoint 360 helps the world’s premier brands transform customer experience.

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Healthcare

Energy & Utilities

Automotive

Travel & Tourism

Technology

Government

Insurance

Financial Services

Retail

Government

Insurance

Financial Services

Retail

Solutions

ContactPoint 360 helps the world’s premier brands transform customer experience.

Business Process Management

Business Process Management Overview

Sales

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support
Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support
CP360 PRO

360 Startup

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Business Process Management

Business Process Management Overview

Sales

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support
Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support
CP360 PRO

360 Startup

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Our Software

ContactPoint 360 helps the world’s premier brands transform customer experience.

TPV360

Soundboard 360

Speech Analytics and Voice AI

Secure Remote Worker

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Insights

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Blog

White Papers

Case Studies

Podcasts & Webinars

Videos

Infographics

News