What We Do
Customer Care & Acquisitions
Customers have so many choices today and want things on their terms. What used to be just telephone and mail now includes web, mobile, and chat. Acquiring those customers is just more demanding than before. That is why we provide fully customized, global solutions for lead generation, acquisition, order processing, and sales verification in 15 languages in all of those mediums. We think it is all about providing an exceptional experience for that journey.
Read MoreCustomer Retention
Replacing an existing customer with a new one is far more expensive than ever before. Unresolved complaints and substandard service will diminish your brand, and our rapid reaction society makes this an even more pointed issue. Customer retention will always be the bedrock for building your business and your brand.
Read MoreConsulting
Our Consulting Services help businesses gain better processes, insight, and improved financial performance by leveraging our deep industry experience with our best-in-class service models.
Read MoreBusiness Intelligence & Analytics
Don’t make bad business decisions based on inaccurate data. Whether it’s identifying buying patterns of your most valuable customers, managing proper inventory levels, or developing a better understanding of the peaks and valleys associated with your business model, data analysis provides those answers. Our computing technology provides that insight that you can interpret and use.
Read MoreBack Office
Whether you need reinforcements for a specific initiative, or you just need a dependable squad in your back pocket, our back office services give you everything required to optimize business solutions, streamline processes, or migrate lower yield business functions. Our team of industry experts have a time-tested track record for reducing costs, mitigating risk, and providing seamless, quality driven delivery.
Read MoreCollections
No business likes to call their customers about a past due bill, but cash flow is the life blood of every business. That’s why our team provides prompt and professional account servicing to bring those accounts current, reducing Accounts Receivable balances and shortening your Days Sales Outstanding (DSO) cycle. Our team of experts will do this while preserving your customers’ integrity and protecting your brand throughout the collection process.
Read MoreTechnical Support Services
Supporting technical environments is difficult because end user computing customers are widely distributed and use many different devices. Many organizations do not have the resources or expertise to structure a robust support organization that will meet their customers’ needs. Leveraging industry leading support platforms and ITIL processes, our team of experts will dramatically improve service levels, deliver cost savings, and increase customer satisfaction.
Read MoreHealthcare BPO Services
The world of health and wellness can be daunting to patients. Our purpose is to remove that intimidation and positively impact their experience. Whether it is appointment scheduling in 15 languages, benefits verification, pre-certification services, or managing patients’ claims and billing questions, we’re here to provide clear answers in a prompt and HIPAA compliant manner.
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Discover The Value Of Contact Point 360
Get To Know Us
We provide growing companies seamless customer experience solutions tailored-made to meet their unique needs.
Leveraging our experience and resources, we proactively assess your ever-evolving situation to offer the optimal mix of services to help grow your business through positive, engaging customer experiences. We are true partners.