Driving Success at the Speed of Innovation

We have reimagined Business Process Outsourcing, CX Consulting, and technology development by creating an all-encompassing approach to improving customer experience.

Driving Success at the Speed of Innovation

We have reimagined Business Process Outsourcing, CX Consulting, and technology development by creating an all-encompassing approach to improving customer experience.

ContactPoint 360

ContactPoint 360 takes a new hybrid approach to CX by offering full-service omnichannel contact center solutions, digital transformation experts, and full-stack developers all working together to assist our clients to connect with their customers via all points on the customer journey compass.

ContactPoint 360 is a global BPO with locations in Canada, The United States, Colombia, India, the Philippines, the United Kingdom, and our newest site opening in Athens, Greece.

Our ability to aggregate such a wide array of talent, technology, and expertise across the world within one agile organization is what adds the 360 to ContactPoint!

ContactPoint 360
ContactPoint 360 takes a new hybrid approach to CX by offering full-service omnichannel contact center solutions, digital transformation experts, and full-stack developers all working together to assist our clients to connect with their customers via all points on the customer journey compass.

ContactPoint 360 is a global BPO with locations in Canada, The United States, Colombia, India, the Philippines, the United Kingdom, and our newest site opening in Athens, Greece.

Our ability to aggregate such a wide array of talent, technology, and expertise across the world within one agile organization is what adds the 360 to ContactPoint!

Solutions we provide

Business Process Outsourcing

We are people-focused, technology-savvy, and data-centric customer experience experts. Backed with 12+ years of experience, bright talent, and the right technology we efficiently optimize business processes and enhance your customer’s experience across all touch-points.

  • Sales
  • Customer Care
  • Retention
  • Collections
  • Back-Office Support
  • Technical Support/Help Desk
ContactPoint 360 - Business Process Outsourcing
ContactPoint 360 - Business Process Outsourcing

Business Process Outsourcing

We are people-focused, technology-savvy, and data-centric customer experience experts. Backed with 12+ years of experience, bright talent, and the right technology we efficiently optimize business processes and enhance your customer’s experience across all touch-points.

  • Sales
  • Customer Care
  • Retention
  • Collections
  • Back-Office Support
  • Technical Support/Help Desk
ContactPoint 360 - CX and Consulting

CX and Consulting

The expansive knowledge & domain expertise within our organization helps us to become partners in your growth. From mapping customer journeys, implementing large scale transformations, to measuring its impact, we help you improve business performance and gain a competitive edge in the market.

  • Big Data & Advanced Analytics

  • CX Consulting

Technology Development & Implementation

We help you elevate the experience of your internal and external audience through development and implementation of efficient technology solutions. Our experts and in-house development teams assist you in realizing breakthrough ideas and achieving strategic impact with cutting edge solutions.

  • Software Development
  • Technology Implementation
  • Testing & Test Automation
  • Staff Augmentation
ContactPoint 360 - Technology Development & Implementation
ContactPoint 360 - Technology Development & Implementation

Technology Development & Implementation

We help you elevate the experience of your internal and external audience through development and implementation of efficient technology solutions. Our experts and in-house development teams assist you in realizing breakthrough ideas and achieving strategic impact with cutting edge solutions.

  • Software Development
  • Technology Implementation
  • Testing & Test Automation
  • Staff Augmentation

Overview By the Numbers

ContactPoint 360

Years of owning and operating contact centers

Years of combined Fortune 500 consulting experience

State-of-the-art centers fully equipped for multichannel customer support

Years of combined senior BPO & CX management experience

Member in-house software development team

Associates across North America, South America, Europe & Asia

Work-From-Home Solutions

The unprecedented challenges and market demand that companies face today require unfamiliar solutions. To address your need for employee migration to remote locations, and on-demand staffing needs, we provide a fully secure and compliant environment for our remote workforce.

Work-From-Home Solutions

The unprecedented challenges and market demand that companies face today require unfamiliar solutions. To address your need for employee migration to remote locations, and on-demand staffing needs, we provide a fully secure and compliant environment for our remote workforce.

Yes, we have many stamps in our passports.

Onshore and Offshore Contact Center Solutions

We have centers across North America, South America, Europe and Asia to meet the onshore, offshore, and hybrid model staffing requirements for your company. All our facilities house great talent and are located in vibrant metropolitan areas. They work out of modern office towers with state of the art technology and security, which provides a wonderful workplace environment for associates and clients alike.

TORONTO |  MONTREAL | ST. CATHARINES | BOGOTA | CEBU | GURUGRAM | LONDON

CP360-Locations Placeholder
CP360-Locations
CP360-Locations Placeholder
CP360-Locations

Yes, we have many stamps in our passports.

Onshore and Offshore Contact Center Solutions

We have centers across North America, South America, Europe and Asia to meet the onshore, offshore, and hybrid model staffing requirements for your company. All our facilities house great talent and are located in vibrant metropolitan areas. They work out of modern office towers with state of the art technology and security, which provides a wonderful workplace environment for associates and clients alike.

TORONTO |  MONTREAL | ST. CATHARINES | BOGOTA | CEBU | GURUGRAM | LONDON

ContactPoint 360 Certified as a

Great place to work

Mississauga, Ontario- We are proud to announce that we are certified as a Great Place to Work® after a thorough and independent analysis conducted by Great Place to Work® Institute Canada. This certification is based on direct feedback from employees, provided as part of an extensive and anonymous survey about the workplace experience.

Since its inception in 2007, we’ve been a leading proponent of the ‘employee first’ philosophy. We place the highest priority on fostering a great workplace culture for our colleagues.

GPTW Certificatios
GPTW Certificatios

ContactPoint 360 Certified as a

Great place to work

Mississauga, Ontario- We are proud to announce that we are certified as a Great Place to Work® after a thorough and independent analysis conducted by Great Place to Work® Institute Canada. This certification is based on direct feedback from employees, provided as part of an extensive and anonymous survey about the workplace experience.

Since its inception in 2007, we’ve been a leading proponent of the ‘employee first’ philosophy. We place the highest priority on fostering a great workplace culture for our colleagues.

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