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Medellín – An upcoming Destination for CX Excellence for North American Companies

Medellín – An upcoming Destination for CX Excellence for North American Companies

Medellín has gone through incredible growth and changes over the past several decades. It is a safe and lucrative location. ContactPoint 360 has seen these positive changes and setup a state-of-the-art site in the Milla de Oro Building, which houses corporate offices, eateries, and entertainment for our employees. It’s one of the best locations to deliver customer experience excellence for global brands.

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The Personality of a CX Associate

The Personality of a CX Associate

When you think about what it takes to succeed as a customer experience (CX) associate, things like “a clear voice and a working laptop” might come to mind. And while these are certainly prerequisites to performing the basic job functions, we know that successful CX associates bring more than the bare minimum to these crucial roles.

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Gurugram, India: Great Offshore Destination

Gurugram, India: Great Offshore Destination

Gurugram is situated in the state of Haryana. It is considered one of the top financial and banking districts of the country. Home to approximately 250 Fortune 500 companies including PepsiCo and Hyundai, it has a population of 1,153,000 people. The city is situated on the banks of the Sahibi River and features mild temperatures, a favorable exchange rate, and English as a common language.

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Perspectives from GTACC 2020 – Leading a Remote Workforce

Perspectives from GTACC 2020 – Leading a Remote Workforce

This year may have taken us all apart physically, but it has brought us all much closer together. The most important thing we have all done during this pandemic is to build stronger connections – with family, friends, and colleagues. Isolations encouraged us all to double down on reaching out, and that is exactly what is helping us power through this continuing crisis.

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