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Recent Blogs
Top 5 Myths About Outsourcing Healthcare BPO in the Philippines + The Truth Behind Them
CX is going through a lot of changes. Here are a few trends that your customer-facing teams should watch out in order to offer amazing customer experience.
How HIPAA Contact Center Outsourcing Helps Prevent Legal Chargebacks
CX is going through a lot of changes. Here are a few trends that your customer-facing teams should watch out in order to offer amazing customer experience.
Uncovering the Hidden Benefits of Healthcare Call Centers for Medical Service Providers
CX is going through a lot of changes. Here are a few trends that your customer-facing teams should watch out in order to offer amazing customer experience.
Top 12 Customer Experience Trends For 2025 and Beyond
CX is going through a lot of changes. Here are a few trends that your customer-facing teams should watch out in order to offer amazing customer experience.
Contact Center Automation: Tools and Trends for the Decade
In this blog, we will explore the latest contact center automation trends and tools that are likely to shape the industry in the coming decade.
Boost Patient Satisfaction with These Healthcare Call Center Best Practices
Did you know that for many patients, their first impression of a healthcare provider often begins with a call to the healthcare call center?
10 Proven Golden Rules of Customer Service for Long-Term Success
The key to lasting success lies in one pivotal factor: exceptional customer service. It’s no longer just about meeting customer expectations; it’s about exceeding them, building trust, and fostering loyalty. The true measure of a company’s greatness is often reflected in how well it treats its customers.
Redefining Customer Experience: The Role of AI in Customer Support
With the advent of artificial intelligence (AI), there has been a paradigm shift in how businesses approach customer support. AI-powered solutions have emerged as a game-changer, offering efficient, personalized, and scalable support round the clock.
The Future of Telemarketing Outsourcing: Why the Philippines is Leading the Way
Among the top destinations for this service is the Philippines, a country renowned for its skilled workforce, cost-effective solutions, and robust telemarketing infrastructure. Thirty years ago, the Philippine telemarketing outsourcing industry was a small entity compared to other thriving sectors.