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Lights, Sales, Action: Spotlight on Retail Customer Experiences this Holiday
While 2022 holiday season was all about profitability due to the economic downturn, 2023 customer experience in retail is predicted to be all about keeping your loyal customers delighted, according to Salesforce.
From Phone to Chat to Social Media: Navigating the Multichannel Contact Center Landscape
As the digital age advanced, multichannel contact centers diversified their offerings to include not only phone calls but also various other channels such as email, live chat, social media, and messaging apps.
Proximity + Quality = The Winning Combination of Nearshore Contact Centers
In the rapidly evolving landscape of modern business, where customer satisfaction reigns supreme, the role of contact centers is pivotal.
Top 21 Contact Center Best Practices You Should Know
Contact centers are the staple support system for businesses as customer service becomes a priority. They are crucial for multiple areas of business, including digital customer support and lead generation.
Transforming Customer Interactions: How AI is Reshaping Contact Centers
Delivering quality support to every caller is one of the most complex goals of a contact center. However, automation and Generative AI are making contact centers highly efficient, adding human-like touch to communication resources.
From Traditional to Transformed: Navigating the Call Center Transformation
In today’s fast-paced and tech-driven world, where 75% of customers expect prompt responses, businesses are on a continuous quest to revolutionize their customer experiences and optimize operations.
How Call Center Agent Performance Metrics Drive Results
Call centers are the direct point of contact between businesses and their customers. They act as a bridge for addressing inquiries, resolving issues, and delivering a positive customer experience.
Chatbots in the Spotlight: Ushering in the New Age of Customer Service Trends
Chatbot is the latest customer service trend that enhances customer interaction. Essentially, chatbot is an AI-enabled software that facilitates interaction at every step.
The Contact Center KPI Benchmarking Guide You Need
Benchmarking is a critical practice that helps contact centers compare their performance against industry standards and best-in-class peers.