Looking Back on the Legacy of CEO Tony Hsieh
With the recent passing of Tony Hsieh, CEO of Zappos, it is the perfect opportunity to look back on the legacy he left behind. Because while Hsieh may have passed on, the changes he made to customer service and company culture are lasting and have spread far beyond Zappos.
Call Center Analytics: How Data-driven Analytics Transform Business Outcomes
Analytics for contact centers help enterprises big and small measure performance and see the exact ways their agents can improve, gleaning insights from big data.
Perspectives from GTACC 2020 – Leading a Remote Workforce
This year may have taken us all apart physically, but it has brought us all much closer together. The most important thing we have all done during this pandemic is to build stronger connections – with family, friends, and colleagues. Isolations encouraged us all to double down on reaching out, and that is exactly what is helping us power through this continuing crisis.
Montreal: An Ideal Canadian Outsourcing Destination
In recent years, forward-thinking companies have come to discover Montreal, Canada as a viable outsourcing option in North America. ContactPoint 360 is a trusted local partner in this market, offering call center operation sites in business districts throughout Montreal.
Advantages of Outsourcing to Toronto
For companies headquartered in North America and beyond, Toronto is one of the best possible options for outsourcing. The Global Liveability Index ranks the area as one of the world’s most livable cities. Culturally vibrant and diverse, Toronto has something for almost everybody. Plus, according to a 2019 report, it’s the sixth safest city in the world.
Benefits of Outsourcing to Cebu, Philippines
The Philippines is one of the best countries for outsourcing, and the Cebu region is an attractive choice for call center operations. Businesses in this region can engage with an educated local workforce, participate in an expanding economy, and enjoy an attractive global currency exchange rate.
Bogotá, Colombia – One Of The Top Outsourcing Destinations
As one of the best countries for outsourcing, the Bogotá, Colombia region offers
companies an exciting opportunity to take advantage of a booming economy, a
dedicated, well-educated workforce, and an attractive USD exchange rate.
The Hidden Expertise Needed to Successfully Run a Work at Home (WAH) Contact Center
Do you think Work-at-Home (WAH) just means sending your Agent home with a laptop? Doing it right involves changing every aspect of your contact center. Six months after March’s “Great Migration”, do any of the following challenges apply to your team?
Can Work at Home Solutions Make Customer Experience Management Disaster-Proof?
Organizations will be feeling the financial impact of the 2020 coronavirus pandemic for years to come. Seemingly overnight, consumer behavior shifted and large swaths of the retail landscape closed shop. Perhaps most significantly, a considerable portion of the world’s office workers made an abrupt switch to work from home solutions.