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Perspectives from GTACC 2020 – Leading a Remote Workforce

Perspectives from GTACC 2020 – Leading a Remote Workforce

This year may have taken us all apart physically, but it has brought us all much closer together. The most important thing we have all done during this pandemic is to build stronger connections – with family, friends, and colleagues. Isolations encouraged us all to double down on reaching out, and that is exactly what is helping us power through this continuing crisis.

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Advantages of Outsourcing to Toronto

Advantages of Outsourcing to Toronto

For companies headquartered in North America and beyond, Toronto is one of the best possible options for outsourcing. The Global Liveability Index ranks the area as one of the world’s most livable cities. Culturally vibrant and diverse, Toronto has something for almost everybody. Plus, according to a 2019 report, it’s the sixth safest city in the world.

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Can Work at Home Solutions Make Customer Experience Management Disaster-Proof?

Can Work at Home Solutions Make Customer Experience Management Disaster-Proof?

Organizations will be feeling the financial impact of the 2020 coronavirus pandemic for years to come. Seemingly overnight, consumer behavior shifted and large swaths of the retail landscape closed shop. Perhaps most significantly, a considerable portion of the world’s office workers made an abrupt switch to work from home solutions.

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