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ContactPoint 360 helps the world’s premier brands transform customer experience. Our employee first philosophy, deep domain expertise and best-in-class contact center technology, helps us deliver exceptional end-to-end CX solutions.

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Healthcare | Energy | Automotive | Travel | Technology | Government | Insurance | Finance | Retail

Who We Serve

HEALTHCARE

We make it easy to connect providers and payers through empathy, clarity, and professionalism. We offer omni-channel communications, and the latest data security platforms to ensure HIPAA compliance. 

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ENERGY

Deregulation has intensified competition among energy and utility providers. Proactively engage with your customers affected by blackouts, broken lines, and  loss of service – using our omni-channel CX solutions.
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AUTOMOTIVE

Be it scheduling service appointments, lead captures, or recalls,  ContactPoint 360 offers high-quality multilingual customer support solutions for auto retailers, dealerships, and repair shops.
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TRAVEL

Travelers are looking for convenience, expertise, and timely support. Provide them with personalized customer experience for a multitude of situations, including flight delays, bookings, and checkouts that take into account their preferences and past digital interactions.
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TECHNOLOGY

Technology companies and startups looking to scale their business use ContactPoint 360 to deliver exceptional customer experiences, and improve service, sales, and support.
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GOVERNMENT

Identify and focus on high-impact touchpoints to deliver tailored customer support during a citizen’s service journey. Deliver effective first agent resolution and increase your federal, state, or local government agency’s user satisfaction with our customized CX solutions.
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INSURANCE

Customers want flexible, personalized quotes and lightning-quick claims resolution. Increase loyalty, sales and retention with the help of our next-gen contact centers. 
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FINANCE

Discover the best-in-class CX solutions for financial and FinTech corporations. Our domain expertise spans retail and corporate banking, mortgage and lending, wealth management, and credit solutions.
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RETAIL

Deploy a true omnichannel experience across your brick and mortar stores and digital e-commerce platforms. Create a seamless and personalized customer journey to increase loyalty and LTV. 
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Generating New Ideas. Solving Big Problems

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Happy Customers served to date

With over 12 years of CX expertise in the BPO industry, our Work From Home Solutions provide clients with turn-key Secure Remote Worker (SRW) solutions. Our technology enables HIPAA and PCI compliant workstations with end-point security and virtual desktop solutions. 

Testimonials

Mary White

Developer
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Viki Marshal

Developer
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Lin Winne

Developer
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Mel Roberts

Developer
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About  Us

Our Story

Careers

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Industries

ContactPoint 360 helps the world’s premier brands transform customer experience.

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Healthcare

Energy & Utilities

Automotive

Travel & Hospitality

Technology

Government

Insurance

Financial Services

Retail

Telco

Government

Insurance

Financial Services

Retail

Telco

Solutions

ContactPoint 360 helps the world’s premier brands transform customer experience.

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Business Process Management

Sales

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support

Global Tech Recruiting & Outsourcing

Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support
CP360 PRO

360 Startup

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Business Process Management

Business Process Management Overview

Sales

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support

Global Tech Recruiting & Outsourcing

Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support
CP360 PRO

360 Startup

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Our Software

ContactPoint 360 helps the world’s premier brands transform customer experience.

TPV360

Soundboard 360

Speech Analytics and Voice AI

Secure Remote Worker

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Insights

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