96%
CSAT score achieved excellence in customer satisfaction
80%
First Call Resolution making every call count
06 min
Average handling time
6.67%
Rate of attrition at our center
79%
of agent productivity to capacity


Augment CX Excellence with US-Based Call Center
Native English speaking agents to ensure brand voice and cultural consistency
US-based site to deliver onshore quality with up to 50% operational cost savings
Scalable IT infrastructure to support during peak seasons and demand surges
Skilled talent pool to drive consistent CX across all omnichannel touchpoints
Strategic U.S. time zone coverage to ensure peak-hour availability
Certified Trust: Our Commitment to Excellence
Provide 360° Customer Satisfaction with ContactPoint360
Inbound Customer Service
Workforce Management
Collections Management
100% Quality Assurance
Inbound Customer Service
High-touch inbound support tailored to U.S. customer expectations.
24/7 availability with real-time escalation
Brand-trained agents focused on empathy
Consistent FCR and satisfaction outcomes
Workforce Management
Optimize staffing, coverage, and performance with advanced WFM practices.
Forecast-driven scheduling reduces wait times
Shift adherence ensures operational efficiency
Dynamic staffing adjusts to volume spikes
Collections Management
Recover revenue with compliant, customer-first collection strategies.
PCI DSS-compliant processes and workflows
Better engagement with multichannel outreach
Trained agents drive respectful resolutions
100% Quality Assurance
Ensure brand-aligned CX through precision QA frameworks.
Customized scorecards for every industry vertical
Continuous coaching loops and agent feedback
Speech analytics detect quality blind spots
Reliable and Affordable Call Center Services in the U.S.
Drive Customer Loyalty
Boost retention and reduce churn with proactive outreach, focused on 50 – 95% higher profits.
Omnichannel CX Support
Seamless support via voice, chat, email, social, and SMS, ensuring availability across all touchpoints.
Multilingual Global Reach
30+ languages proficiency, including English, French, and Mandarin with culturally aligned agents.
Expert Tech Help
91%+ first call resolution rate for setup, troubleshooting, and escalation of technical tickets.
QA-Driven Service
Real-time QA monitoring and reporting to ensure brand consistently, compliance, and 4.7/5 CSAT.
Automate with Impact
Manual effort reduction by 60% while maintaining workflows and operational efficiency.
Inbound + Outbound Excellence
Up to 45% lift in campaign results with expert-led engagement and conversion strategies.
Vibrant Vibes at ContactPoint360

FAQs on Call Center Outsourcing in U.S. 
Why do I outsource my call center services to the United States?
Outsourcing customer services to the U.S. offers several benefits, such as skilled agents, cultural familiarity, compatibility with the U.S. market, and English proficiency. There are other advantages, such as a strong customer service culture and time zone advantages as well.
Do you provide multilingual support?
Certainly, ContactPoint360 offers multilingual support services for different customer needs. We will promptly provide custom assistance in multiple languages, ensuring adequate support and communication from various linguistic backgrounds.
How can a ContactPoint360 call center improve customer satisfaction?
Our call center in the United States focuses on providing optimum customer service by hiring professionally trained CX agents. All our CX agents have excellent communication skills while understanding and implementing efficient call-routing systems. Our team ensures to analyze, monitor calls, and apply client feedback to improve overall customer experience consistently.
How can I track the performance of call center services in the U.S. ?
Some of the KPIs (key performance indicators) are client satisfaction scores, agent productivity, average response time, call abandonment rate, and lastly, SLA compliance (Service Level Agreement)