United States
Canada
Mexico
Colombia
Jamaica
Philippines
India
Egypt
Multilingual Call Center Services
Seamless support across languages, cultures, and time zones, without quality compromise.
Multilingual agents, trained in soft and domain-specific skills
Consistent customer sentiment, compliance, and CSAT tracking
91% first call resolution rate with local tone and etiquette
Crafting Future Experiences into Customer Delight Hubs 
95%
Average Quality Score
91%
First Call Resolution (FCR)
50%
Savings on Operational Cost
4.7/5
Average CSAT Score
31+
Languages Fluency
Certified Trust: Our Commitment to Excellence
Result-Oriented Multilingual Call Center Services
Virtual Assistants
Take advantage of our multilingual customer service outsourcing to improve task management, enhance work efficiency and accomplish your goals.
Telemarketing Support
Reduce missed opportunities while optimizing conversion rates and boost productivity via culturally sensitive multilingual contact center.
Phone Support
Provide multilingual unparalleled support to your non-English speaking customers via phone to maximize engagement and customer delight.
Telemarketing Support
Reduce missed opportunities while optimizing conversion rates and boost productivity via culturally sensitive and inclusive multilingual contact center.
Phone Support
Add multiple languages and provide unparalleled support to your non-English speaking customers via phone support services to maximize engagement and customer delight.
31+ languages from around the world
Culturally Fluent Multilingual Contact Center
Global Languages, Local Feel
100% Data Security
Dedicated Multilingual Experts
Cultural Insights, Universal Understanding
Diverse Voices, One Community
Continuous Upskilling
FAQs on Multilingual Call Center Services
Why multilingual support is important for businesses?
Multilingual call center can help overcome language issues and cultural barriers to ensure localized communication and better support services. It can also contribute towards cross-sell and upsell that can improve business profits.
What are the industries that ContactPoint360’s multilingual contact center support?
ContactPoint360’s multilingual call center supports healthcare, hospitality, travel, retail and finance industry among others.
How does outsourcing multilingual customer experience enhance global customer satisfaction?
Our outsource multilingual customer experience services provide support in over 30 languages, ensuring customers receive personalized, culturally relevant interactions. By leveraging trained agents and AI-driven tools, we deliver seamless support across regions, boosting satisfaction and loyalty for your global audience.
How does a multilingual telemarketing agency adapt to campaign-specific needs?
Our multilingual telemarketing agency customizes campaigns based on your goals, target demographics, and market nuances. We adjust scripts, languages, and call schedules to align with your campaign, ensuring maximum impact for product launches or promotional drives.
How many languages does ContactPoint360 support and what are they?
ContactPoint360 offers support in 8+ languages, including English, Spanish, French, Mandarin, Cantonese, German, Polish and Russian.
How multilingual call center outsourcing benefits my business?
Multilingual call centers increase revenue generation, foster customer loyalty and boost your client’s retention rate with efficient and streamlined services.
How do you ensure quality in multilingual chat support interactions?
Our multilingual chat support employs quality monitoring, agent training, and AI-driven sentiment analysis to maintain high standards. Regular reviews and customer feedback loops ensure every chat interaction aligns with your brand’s commitment to excellence.
How does multilingual telemarketing ensure compliance with global regulations?
Our multilingual telemarketing adheres to global telemarketing laws, including TCPA and local Do Not Call regulations. We use consent verification, call logging, and compliance audits to ensure all interactions are legal, protecting your brand while driving sales.