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Energy Call Center for Digital-First CX Services

Enhance efficiency, reduce costs, and mitigate compliance risks with our energy call center services.

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Meter-to-cash support services with 99% accuracy

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Regulatory-complaint energy support with cost savings

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Multilingual CX services with real-time communication

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Energy billing & collections support with PCI-DSS compliance

Accelerate your CX with ContactPoint360

heading-icon Enriching Every Experience with Our Energy Call Center Services heading-icon

50%

Reduction in Operational Costs

60%

Faster Post-Outage Grid Recovery

95%

Average Service Quality Score

65%

Reduction in Billing Disputes

99%

CSAT across all touchpoints

Fostering Adherence to Energy Industry Regulations & Mandates

We help navigate regulatory challenges, and reduce risk exposure, while confirming audit-readiness.

40%

Reduction in Compliance-related Failures

55%

Reduction in Audit-related Risks 

$230K

Saved for Our Energy Client 

PCI-DSSHIPAAISOAICPA-SOCAICPA-SOC-2GDPR

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24/7 Energy Call Center for Outages and Spikes

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Queue-free support, with 91%+ first-contact resolution

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Scalable support teams with AI-powered systems

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Cost-efficient energy operations for peak seasons

energy call center outsourcing

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Industries

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energy contact center

heading-icon Why choose ContactPoint360?

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heading-icon Frequently Asked Questions heading-icon

How your energy call center services outstands?
We use cutting-edge technology, combined with our highly-trained agents, and expert-curated CX strategies, which helps us drive measurable results.
How your energy call center help with regulatory compliance?
Our energy call center services are monitored in real-time to prevent compliance risks. Additionally, we adhere to federal laws and industry regulations.
How you help with saving operational costs?
We manage the agent training, IT infrastructure, automation, and all other technology integrations. As a result, you save up to 50% on operational and overhead costs.
Can your solutions scale with business needs?
Yes, our energy call center solutions are 100% scalable.
Do you provide multilingual energy call center services?
Yes, we offer multilingual support in 30+ languages.
How you ensure data security as energy call center outsourcing firm?
We comply to ISO, SOC, SOC2, PCI DSS, HIPAA and other cyber-security regulations. Additionally, we have a dedicated network and data security team to ensure integrity, and confidentiality.