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Our Global Presence

USA United States
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Colombia Colombia
Jamaica Jamaica
Philippines Philippines
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Egypt Egypt

Energy Call Center for Digital-First CX Services

Enhance efficiency, reduce costs, and mitigate compliance risks with our energy call center services.

Industries

Meter-to-cash support services with 99% accuracy

Industries

Regulatory-complaint energy support with cost savings

Industries

Multilingual CX services with real-time communication

Industries

Energy billing & collections support with PCI-DSS compliance

Accelerate your CX with ContactPoint360

heading-icon Enriching Every Experience with Our Energy Call Center Services heading-icon

50%

Reduction in Operational Costs

60%

Faster Post-Outage Grid Recovery

95%

Average Service Quality Score

65%

Reduction in Billing Disputes

99%

CSAT across all touchpoints

Fostering Adherence to Energy Industry Regulations & Mandates

We help navigate regulatory challenges, and reduce risk exposure, while confirming audit-readiness.

40%

Reduction in Compliance-related Failures

55%

Reduction in Audit-related Risks 

$230K

Saved for Our Energy Client 

PCI-DSSHIPAAISOAICPA-SOCAICPA-SOC-2GDPR

Request A Proposal
Industries

24/7 Energy Call Center for Outages and Spikes

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Queue-free support, with 91%+ first-contact resolution

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Scalable support teams with AI-powered systems

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Cost-efficient energy operations for peak seasons

energy call center outsourcing

heading-icon Certified Trust: Our Commitment to Excellence heading-icon

Industries
Industries

heading-icon Explore Our Comprehensive Service Toolbox for Your Business heading-icon

Industries
Industries

heading-icon Real Results, Real Voices: Hear from Our Clients heading-icon

energy contact center

Tennis Channel

play-videoWe recently launched our first 24/7 contact center that provides voice, chat and email support, and I highly recommend ContactPoint360 – they’re an international contact center solution and is doing an amazing job for us and I’m very pleased to promote them to any potential client coming forward.

Fred Kleiman – VP of Customer Service

Financial Services

play-videoOur recent visit to ContactPoint360’s CX campus in Colombia was truly outstanding. This was my second trip in just over a month, and it exceeded our expectations. From the moment we arrived, the organization, preparation, and thoroughness displayed by Contactpoint360 were second to none. It was clear that they were the perfect fit for us as partners.

– Chief Operating officer

Regulated Energy & Gas

Partnering with ContactPoint360 has markedly elevated our customer service and operational efficiency. Their adept team and innovative solutions have effortlessly melded with our objectives, driving enhanced customer satisfaction and reinforcing our brand in the utilities sector. Looking forward to continued success and collaboration in the years ahead.

– VP of Customer Success

Online Food Delivery

In the dynamic and demanding world of food delivery, ContactPoint360 has been a steadfast BPO partner, ensuring our customer interactions are always handled with utmost care and professionalism. Their team’s agility and innovative approaches have elevated our customer experience, contributing to the growth and positive reputation.

– Sr. Director of Customer Relations

Retail and E-commerce

ContactPoint360 has transcended the conventional BPO partnership, bringing innovative solutions, notably through Robotic Process Automation (RPA), to optimize our back-office operations. Their commitment to blending technology with customer service has not only streamlined our processes but also enhanced our customer engagement significantly.

– VP of Customer Experience

heading-icon Why choose ContactPoint360?

Industry Expertise
Leverage the deep expertise of our energy and utilities call center staff to effectively handle your client inquiries.
Compliance and Regulations
Prioritize compliance and regulations to ensure a secure and reliable platform.
Efficient Issue Resolution
Employ advanced technologies with swift problem-solving capabilities to resolve issues in a timely manner.
Technology & Innovation
Enhance customer experience, resilience, and efficiency through automation with our call center services.
Avoid Long Hold Times
Keep your clients happy with minimal hold times and 24/7 services.
Industries

heading-icon Frequently Asked Questions heading-icon

How your energy call center services outstands?
We use cutting-edge technology, combined with our highly-trained agents, and expert-curated CX strategies, which helps us drive measurable results.
How your energy call center help with regulatory compliance?
Our energy call center services are monitored in real-time to prevent compliance risks. Additionally, we adhere to federal laws and industry regulations.
How you help with saving operational costs?
We manage the agent training, IT infrastructure, automation, and all other technology integrations. As a result, you save up to 50% on operational and overhead costs.
Can your solutions scale with business needs?
Yes, our energy call center solutions are 100% scalable.
Do you provide multilingual energy call center services?
Yes, we offer multilingual support in 30+ languages.
How you ensure data security as energy call center outsourcing firm?
We comply to ISO, SOC, SOC2, PCI DSS, HIPAA and other cyber-security regulations. Additionally, we have a dedicated network and data security team to ensure integrity, and confidentiality.