Fostering Adherence to Energy Industry Regulations & Mandates
40%
Reduction in Compliance-related Failures
55%
Reduction in Audit-related RisksÂ
$230K
Saved for Our Energy ClientÂ
Energy Call Center Outsourcing for Accelerated
Business Growth
Energy Billing Services & RCM
Reduce discrepancies with automated billing cycles, accurate energy consumption tracking, and timely invoicing with energy call center services.
Audit-Ready Reporting
We offer AI-powered energy call center services to automate tracking and reporting, which results in 40% reduction in regulatory breaches.
Back-Office Support Services
From data-entry, bookkeeping to managing administrative operations, we provide multilingual support to energy clients with 100% accuracy.
Energy Third-Party Verification
We help you verify the sale legitimacy, track agents, and adhere to industry regulations while ensuring transparency and cost-effectiveness.
Energy Procurement Management
Drive cost-efficiency and mitigate risks with our automated procurement workflows, improving supply-chain resilience and material sourcing.
IT Infrastructure Support
We ensure your energy business operates 24/7 with our network, data security, cloud, and 360-degree IT troubleshooting services.
Outage & Monitoring Support
We deliver real-time energy system oversight, rapid fault detection, and issue resolution to ensure reliable, continuous energy service operations.
24/7 Energy Call Center for Outages and Spikes
Queue-free support, with 91%+ first-contact resolution
Scalable support teams with AI-powered systems
Cost-efficient energy operations for peak seasons

Certified Trust: Our Commitment to Excellence 

2025
Best Company for Diversity

2024
AI Excellence Award

2024
Top 100 Inspiring Workplaces Award

2023-2024
Great Place to Work - Canada

2024
Artificial Intelligence Achievement of the Year

2024
Better Business Bureau A+ Rating

2024
IW Culture & Purpose Award for North America

2024
Best Company for Work life Balance

2024
Best Company Culture

2024
Best Company Outlook

2023
Silver Stevie Winner

2023
Best Company for Women
Explore Our Comprehensive Service Toolbox for Your Business 
Real Results, Real Voices: Hear from Our Clients 

Tennis Channel
Financial Services
Regulated Energy & Gas
Partnering with ContactPoint360 has markedly elevated our customer service and operational efficiency. Their adept team and innovative solutions have effortlessly melded with our objectives, driving enhanced customer satisfaction and reinforcing our brand in the utilities sector. Looking forward to continued success and collaboration in the years ahead.
Online Food Delivery
Retail and E-commerce
ContactPoint360 has transcended the conventional BPO partnership, bringing innovative solutions, notably through Robotic Process Automation (RPA), to optimize our back-office operations. Their commitment to blending technology with customer service has not only streamlined our processes but also enhanced our customer engagement significantly.