A global pandemic was not part of most disaster recovery and business continuity plans. However, the workforce’s rapid migration to a work-at-home model showed surprising results – higher output, better work-life balance, and more motivation within teams. A lot of companies decided to shift their workforce to work-from-home permanently. It may or may not be the perfect solution for all of us.
The remote workforce model opens up great opportunities and challenges for contact centers. While it opens up the chance to hire a mature talent pool, it poses a challenge to create secure and compliant work environments.
Coupled with the right technology, the answer for most of us lies in a hybrid, flexible model – a strategic mix of offshore, nearshore, onshore, and home shore solution.
Tune in to know how you can create such a solution and protect your business from future shocks.
