Podcasts & Webinars

Making your Customer Experience Management Disaster Proof

by | Dec 3, 2020

A global pandemic was not part of most disaster recovery and business continuity plans. However, the workforce’s rapid migration to a work-at-home model showed surprising results – higher output, better work-life balance, and more motivation within teams. A lot of companies decided to shift their workforce to work-from-home permanently. It may or may not be the perfect solution for all of us.

The remote workforce model opens up great opportunities and challenges for contact centers. While it opens up the chance to hire a mature talent pool, it poses a challenge to create secure and compliant work environments.
Coupled with the right technology, the answer for most of us lies in a hybrid, flexible model – a strategic mix of offshore, nearshore, onshore, and home shore solution.

Tune in to know how you can create such a solution and protect your business from future shocks.

Remote Work Solutions at CP360

We effectively manage employee migration to remote locations and on-demand staffing with state-of-the-art infrastructure and technology to hire and manage a remote workforce in a secure and compliant environment.

Know more about our Work At Home solution and our Secure Remote Worker platform

Our Speaker

Tracy Carter

Tracy Carter

SVP Work at Home Solutions Tracy Carter is a strategic sales and operations professional, dedicated to Work at Home Solutions, with 20+ years’ experience in BPO/Outsourcing, Marketing and Recruitment.

No Results Found

The posts you requested could not be found. Try changing your module settings or create some new posts.

About  Us

Our Story

Careers

Talk To An Expert

Industries

ContactPoint360 helps the world’s premier brands transform customer experience.

Go to overview

Healthcare

Energy & Utilities

Automotive

Travel & Hospitality

Technology

Government

Insurance

Financial Services

Retail

Telco

Government

Insurance

Financial Services

Retail

Telco

Solutions

ContactPoint360 helps the world’s premier brands transform customer experience.
Go to overview

Business Process Management

Sales

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support
Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support
CP360 PRO

360 Startup

Contact center solution

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Business Process Management

Business Process Management Overview

Sales

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support

Global Tech Recruiting & Outsourcing

Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support
CP360 PRO

360 Startup

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Our Software

ContactPoint360 helps the world’s premier brands transform customer experience.

TPV360

Soundboard 360

Speech Analytics and Voice AI

Secure Remote Worker

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Insights

Go to overview

Blog

White Papers

Case Studies

Podcasts & Webinars

Videos

Infographics

News