Work At Home
The world has changed and taken the workforce with it! With so many companies moving towards remote operations, superior customer experience solutions are in higher demand than ever — and that’s where we come in. ContactPoint360 has revolutionized remote customer service with our recruitment, training, and workforce management processes.
Recruitment & Hiring – Attracting top talent without borders!

Flexible schedules, work-life balance and overall greater job satisfaction, are just a few reasons why WAH attracts mature, higher educated and experienced professionals.

Our advanced Applicant Tracking Software (ATS) system/portal continuously keeps candidates engaged and supported through our remote recruitment application process.

Extended talent pool reach, opens career opportunities without geographical borders.

Our digital recruitment campaigns are customized for each client/job posting, to attract top quality talent and communicate with an active database across the globe.

Personalized webcam video interviews, both one-on-one and group forums are part of our virtual selection process.
Training & Onboarding – Experts in eLearning Course Design!
- We pre-screen candidates, test their systems for internet and hardware functionality, and make them ‘CP360 Cloud Certified’ before they enter training.
- We custom design interactive training courses to include self-paced materials, trainer led modules, quizzes, mock/test calls, which are all part of the eLearning student path to graduation.
- Our eLMS system provides a proactive student path for graduation success and ongoing recursive learning.
- Home Office Policies and Best Practice Coaches support agents through the ‘go-live’ jitters’ and well beyond, as part of our engagement commitment to their career journey.
Training & Onboarding – Experts in eLearning Course Design!

- Pre-screen candidate testing for internet and hardware to become ‘CP360 Cloud Certified’ prior to entering training is just one way we set up our agents for success.
- We custom design interactive training courses to include self-paced materials, trainer led modules, quizzes, mock/test calls, which are all part of the eLearning student path to graduation.
- Our eLMS system provides a proactive student path for graduation success and ongoing recursive learning.
- Home Office Policies & Best Practice Coaches support our agents through the ‘go live jitters’ and well beyond, as our engagement commitment to their career journey.
Quality Monitoring & Motivation – Increased KPIs, tenure and job satisfaction


Home office agents have proven to achieve higher key performance results and quality scores, as a result of increased dedication and job satisfaction.

We combine traditional QA and AI-based speech analytics screening for key touch points and compliance requirements specific to your business. This methodology goes beyond grading agent capabilities and creates a deep understanding of caller feedback.

Our continuous governance and coaching methodologies keep remote agents fully engaged, and always feeling they are part of a team – just a click, call, or video call away.

Home-based agents naturally have a high degree of self-motivation skills. We’ve observed an increased tenure and reduced attrition rate, which in turn positively impacted the quality of service.
Ongoing Employee Engagement
- We are committed to diversity and inclusion. We are proudly certified as a Great Place to Work and Best Workplaces in Women, Mental Health, Inclusion, and Professional Services. Visit our Careers Portal to join the team!
- We offer progressive career opportunities, motivational incentive programs and continuous team building activities and events, lead by our Agent Engagement team.
- ContactPoint360’s culture is upheld by our philosophy of people first. We proudly support a positive and meaningful work culture, and equal employment opportunities.
Ongoing Employee Engagement

- We are committed to diversity and inclusion. We are proudly certified as a Great Place to Work and Best Workplaces in Women, Mental Health, Inclusion, and Professional Services. Visit our Careers Portal to join the team!
- We offer progressive career opportunities, motivational incentive programs and continuous team building activities and events, lead by our Agent Engagement team.
- ContactPoint 360’s culture is upheld by our philosophy of people first. We proudly support a positive and meaningful work culture, and equal employment opportunities.
Hybrid Shoring Solutions
- Our hybrid model is a flexible blended pool of onshore, offshore, and homeshore CX professionals that offers a cost-effective and scalable solution.
- We provide customizable services to meet budget requirements.
- Our WAH model easily enables us to meet seasonal staffing challenges by rampling up/down our home-based agents, to meet spikes in volume.
- A hybrid solution proactively provides another layer of Business Continuity Planning and Disaster Recovery assurance.
Security & Technology
- Our end-to-end Work At Home system, combined with Secure Remote Worker and CP360 Shield technology, is just one of the reasons we make an excellent CX partner.
- We have HIPAA and PCI compliant workstations with end-point security.
- Escalation procedures, encrypted data communication, IT help desk support, and video conferencing provide governance and remote management to connect our agents daily.
- Real-time metrics, monitoring, and enterprise-grade hardware allow remote workers to operate successfully.

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