“The technology that businesses used when I first dipped my toe into the field (customer relations) in the mid ’80s has exponentially leapfrogged. Customer service as an industry has matured to become a non-negotiable part of business growth. The mindset around customer experience has changed dramatically.”
Elizabeth Sedlacek, VP Client Relations & Partnerships
Tune in to hear Elizabeth talk about the past, present and near future of the customer experience and the top global trends to follow in rebranding your CX playbook!
