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CXplorers: How Generative AI is Shaping the Future of Customer Behavior Prediction

by | August 9, 2024

In the second episode of “CXplorers by ContactPoint360,” hosts Daniel Cheung and Jasper Nastor explore the cutting-edge applications of Generative AI in predicting customer behavior. Discover how AI can forecast customer needs, personalize experiences, and drive strategic decisions in the customer service industry.

This episode delves into:
1. The role of Generative AI in customer behavior prediction
2. Benefits of predictive analytics for customer service
3. Real-world examples of AI-driven customer insights
4. Techniques for implementing AI in customer experience strategies
5. Future trends in AI and customer behavior forecasting

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Our Speaker

Daniel Cheung

VP of Enterpise Partnerships

Daniel Cheung is a technology enthusiast and seasoned leader with over a decade of experience in BPO, specializing in client relations, AI-driven customer experience, and business growth strategies.

Our Speaker

Jasper Nastor

Lead Architect, AI-Driven CX Solutions

Jasper Nastor is a seasoned professional with over 10 years of experience in BPO and contact centers, specializing in AI-driven solutions to enhance operational excellence.
Join us for an insightful discussion on the future of AI in shaping customer interactions and enhancing service delivery. Don’t forget to like, comment, and subscribe for more episodes on AI and customer service innovation!