Case Study

Reducing Past Dues And Recovering Millions With Modern Technology And Strategic Approach

 

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Overview

Embark on a journey of transformation with ContactPoint360’s strategic collaboration with a prominent US energy supplier. Tasked with revitalizing collections operations, we faced challenges of underperformance and outdated technology. Our mission was clear: implement an intelligent data segmentation strategy and overhaul the outbound dialer approach. The impact was profound, resulting in a staggering $2.8 million reduction in bad debt and an annual cost savings of $1.1 million.

The story unfolds with our innovative solutions, from replacing antiquated dialer technology to introducing automated payment processing through an outbound and inbound IVR system. The results were extraordinary – a sixfold increase in outbound calls, a 186% surge in automated monthly payments, and a 99.3% adherence to collection call outreach SLA. Eager to unravel the complete narrative? Download the case study now for an in-depth exploration of how ContactPoint 360 redefined success in accounts receivable outsourcing services, leaving traditional benchmarks behind.

Challenges

Outdated Technology Hindrance

Inefficient Collections Reporting

Underperforming Collections Department

Need for Intelligent Segmentation

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Result That We Provided

The implementation of our solution resulted in significant improvements across key performance indicators:

Reduction In Bad Debt

Annual Cost Savings.

Automatic Payment Processing.

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