See how we scaled support 3X, improved FCR and QA, cut handle time by 31%, and became the top-ranked global CX vendor.
Case Study
The story unfolds with our innovative solutions, from replacing antiquated dialer technology to introducing automated payment processing through an outbound and inbound IVR system. The results were extraordinary – a sixfold increase in outbound calls, a 186% surge in automated monthly payments, and a 99.3% adherence to collection call outreach SLA. Eager to unravel the complete narrative? Download the case study now for an in-depth exploration of how ContactPoint360 redefined success in accounts receivable outsourcing services, leaving traditional benchmarks behind.
The implementation of our solution resulted in significant improvements across key performance indicators:
See how we scaled support 3X, improved FCR and QA, cut handle time by 31%, and became the top-ranked global CX vendor.
Discover how a home protection provider doubled conversions, reduced errors by 54%, and increased retention using strategic sales and CX support.
See how a U.S. energy firm achieved 57% more conversions and 100% TCPA compliance through AI-enabled sales optimization and coaching-led execution.Â