Case Study

100% QA and improved sales with AI-Driven Speech Analytics for US Energy Provider

Overview

A US-based energy supplier embarked on their outbound sales transformation journey with ContactPoint360’s sales support outsourcing services. The enterprise was facing major setbacks due to an outdated QA mechanism, evaluating only a small sample of sales calls each month. Additionally, their sales agents were not able to meet targets and compliance issues were rising too.

ContactPoint360 utilized a home-grown strategy with speech analytics and voice AI to:

Enable 100% real-time call evaluation

Increase sales per hour by 17%

Improve sales agent productivity

Eliminate compliance issues

Reduce utility rejection and agent attrition

From converting a red-flag outbound sales approach to a profit-generating mechanism, ContactPoint360 delivered an unrivaled experience. To know the details, Download the Full Case Study.

Challenges

Managing Multiple Telesales vendors

Addressing Utility-Level Sales Rejection

Resolving Compliance issues

Improved Sales-per-hour targets

Limited Call Evaluation Coverage

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Result That We Provided

The implementation of our solution resulted in significant improvements across key performance indicators:

Locations

Our Global Presence