Gain insights to the custom ContactPoint360 approach and AI solution that helped retail business optimize QA, NPS, and efficiency.
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ContactPoint360 utilized a home-grown strategy with speech analytics and voice AI to:
The implementation of our solution resulted in significant improvements across key performance indicators:
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Gain insights to the custom ContactPoint360 approach and AI solution that helped retail business optimize QA, NPS, and efficiency.
As the first wave of the Covid-19 pandemic reached its peak and governments directed offices to close, it took us only 5 hours to plan a transition for 95% of our employees to work from home. Here is our story.
ContactPoint360 collaborated with a leading US energy supplier to elevate collections operations. Tasked with revamping outdated technology, our goal was to implement an intelligent data segmentation strategy and optimize outbound dialer initiatives.