Case Study
A US-based energy supplier embarked on their outbound sales transformation journey with ContactPoint360. The enterprise was facing major setbacks due to an outdated QA mechanism, evaluating only a small sample of sales calls each month. Additionally, their sales agents were not able to meet targets and compliance issues were rising too.
ContactPoint360 utilized a home-grown strategy with speech analytics and voice AI to:
From converting a red-flag outbound sales approach to a profit-generating mechanism, ContactPoint360 delivered an unrivaled experience. To know the details, Download the Full Case Study.
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As the first wave of the Covid-19 pandemic reached its peak and governments directed offices to close, it took us only 5 hours to plan a transition for 95% of our employees to work from home. Here is our story.
ContactPoint360 collaborated with a leading US energy supplier to elevate collections operations. Tasked with revamping outdated technology, our goal was to implement an intelligent data segmentation strategy and optimize outbound dialer initiatives.
In response to the imminent site shutdown due to the COVID-19 pandemic, ContactPoint360 sought to expeditiously transition its workforce to a Work-From-Home (WFH) model, reflecting a commitment to ensuring business continuity and employee well-being.
United States
Canada
Mexico
Colombia
Jamaica
Philippines
India
Egypt
