Case Study

From Cold Calls to Closed Deals How ContactPoint360
Boosted Energy Sales

Overview

To accelerate outbound sales in deregulated markets, a U.S. energy provider partnered with us to overcome inconsistent agent performance, rising CPA, and regulatory risks. Our experts implemented tech-enabled dialing, TCPA-compliant scripting, and structured coaching that drive measurable KPIs across all operations.
The Key Highlights include:

TCPA-ready scripts with live eligibility checks

Integrated predictive dialers and PowerBI dashboards

100% compliance-ready agile sales pods

Delivered agent coaching and roleplay at scale

Challenges

Inconsistent sales performance across agents

High CPA drive by poor lead filtering

Regulatory risk under TCPA for large-scale calling

Lack of real-time sale visibility and feedback

Download Case Study

Result That We Provided

The implementation of our solution resulted in significant improvements across key performance indicators:

Increase in sales conversion rate

Reduction in cost per acquisition (CPA)

TCPA compliance with zero flagged calls

Improvement in pitch quality scores

Increase in daily coaching adoption

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Our Global Presence

From Cold Calls to Closed Deals How ContactPoint360 Boosted Energy Sales

Overview

TCPA-ready scripts with live eligibility checks

Integrated predictive dialers and PowerBI dashboards

100% compliance-ready agile sales pods

Delivered agent coaching and roleplay at scale

Challenges

Inconsistent sales performance across agents

High CPA drive by poor lead filtering

Regulatory risk under TCPA for large-scale calling

Lack of real-time sale visibility and feedback

Download Case Study

Result That We Provided

Increase in sales conversion rate

Reduction in cost per acquisition (CPA)

TCPA compliance with zero flagged calls

Improvement in pitch quality scores

Increase in daily coaching adoption

Other Case Study

From Cold Calls to Closed Deals How ContactPoint360
Boosted Energy Sales