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Generate Insights with Our Workforce Forecasting Software
Empower strategic decision making with data driven reports and insights. Utilize the data with detailed and historical trends with campaign specific conditions to understand workforce dynamics.
Comprehensive historical trend analysis Real time data integration Customized campaign analytics 
Automate Scheduling with Our Workforce Management Software 
Automate Scheduling, Eliminate Manual Handling
Automate your shift scheduling effortlessly using historical data and campaign-specific conditions with workforce planning software.
Schedule Forecasting and Variance Planning
Obtain your accurate staffing needs by analyzing historical data, reducing instances of over and under staffing.
Syncing Agents and Managers
Facilitate communication between agents and managers through our centralized scheduling system, ensuring that organizational goals align with your business.
Harness Data Insights for Optimal Business Performance
Automate Smartly with AI Automation
Accurately forecast call volume and predict increase and decrease with the power of machine learning.
Improve Business Decisions
Take your workforce management to new levels by combining automation, data-driven insights, and improved decision-making to achieve your operational excellence.
Third Party API
Utilise Third-Party API within WFM solutions to unlock your connectivity and customization while promoting interoperability according to your company’s demand.
Improve Workforce Performance with
Forecasting and Scheduling Software
Our WFM software seamlessly coordinates with AI and ML, ensuring connectivity between agents and managers without any delay. The software’s real-time updates and insights empower managers to make informed decisions, helping your business reach new heights.
Intelligent scheduling with AI and ML Efficient communication channel building Real-time updates and insights
Case Study
Chatbot Success Stories | Airline Industry – ContactPoint360
As the first wave of the Covid-19 pandemic reached its peak and governments directed offices to close, it took us only 5 hours to plan a transition for 95% of our employees to work from home. Here is our story.
Voice AI And Speech Analytics’ Impact On Outbound Sales And Agent Retention
The objective of this case study was to address the outsourcing needs of a major US-based energy provider seeking efficient outbound sales services for their gas and electric offerings.
Reducing Past Dues And Recovering Millions With Modern Technology And Strategic Approach
ContactPoint360 collaborated with a leading US energy supplier to elevate collections operations. Tasked with revamping outdated technology, our goal was to implement an intelligent data segmentation strategy and optimize outbound dialer initiatives.
Our Certifications and Evidence of Excellence
FAQs on Workforce Management Software
What are the key features of WFM software?
WFM software is an AI workforce scheduling software that helps streamline employee task schedules while helping you manage the rosters and employee shifts. This workforce scheduling software organizes a rooster in a way that eliminates human intervention and uplifts automation, this will not only minimize the risk but save time and uniformity in the task management.
Does the workforce management software offer any customizable features to fit the specific needs of my business or industry?
How does workforce management scheduling software help to achieve KPIs?
How machine learning and artificial intelligence in wfm software benefits us?
Unlock workforce management efficiency and increase your chances of winning.
