United States
Canada
Mexico
Colombia
El Salvador
South Africa
Jamaica
Philippines
India
Egypt
Greece
Set Future-Forward CX Benchmarks with Our Call Center SLA Template
Comprehensive BPO agreement overview
Detailed call center service description
Defined BPO service and performance levels
CX Key Performance Indicators (KPIs)
Support Service Downtime Penalties
Optimize Your CX Approach — Download Your Template
Note: If you need to edit this on Android please use Adobe acrobat.
Why Your CX Needs This SLA Template
Craft perfection in CX strategy with our sophisticated call center service level agreement template
Consistent Customer Experience
Standardize the service levels, ensuring that your customers receive utmost level of support across all touchpoints.
Measurable Performance
Define clear SLAs to make data-driven decisions, track relevant KPIs and implement key strategies to achieve real-time results.
Transparency and Accountability
Foster better understanding of expectations and responsibilities between your business and call center service provider.
Structure Your SLA for Maximum Impact
Be clear with your expectations with this call center service level agreement template, and partner with the right service provider, who can exceed them.
Meticulously defined metrics to highlight service-specific key performance areas.
Adaptable template, allowing modification based on business type, industry and size.
Risk mitigation strategy to identify inefficiencies and proactively address them.
Put an End to Service Failures
Streamline your service delivery, and foster unrivaled customer
loyalty with our exclusive call center SLA template
What’s Inside This SLA Template
Surpass Service Goals. Master CX Metrics with call center service level agreement template
Clear KPI Definition
The template helps you define clear KPIs required for your business to achieve 90%+ customer satisfaction, retention, and loyalty.
Customizable Per Needs
The call center service level agreement template is customizable, helping you focus on specific business requirements, and industry goals.
Scalable Across Channels
Whether you’re looking for inbound, outbound, multilingual or any other service, the SLA template adapts to specific requirements.
ROI-Driven Suggestions
SLA template provides guidance to communicate clear, concise and actionable call center needs, leading to generate a high ROI.
CX Insights & Optimization
Integration of regular performance review section, ensure you can monitor all your call center KPIs with complete transparency.
Certified Trust: Our Commitment to Excellence
Frequently Asked Questions 
What is a call center service level agreement template?
A call center SLA template helps businesses to outline the expected service levels from their call center service provider. It’s a formal document that set clear performance expectations for clear communication, and seamless operations in the extended run.
Can I customize this template for specific services ?
Yes, you can customize it for specific call center services.
Is this SLA template for small or large organizations?
This call center SLA template is for all organizations, including SMEs, large enterprises, and Fortune 500 companies.
How I can use this call center SLA template?
Simply download the call center SLA template, modify the content as per your needs, and implement it with your call center service provider.
How do I measure the success of my call center with this SLA template?
The SLA template helps you lists necessary KPIs and expected result. You have to regularly review the KPIs to evaluate how effective your CX team is working and achieving defined results.
Do I need any specific tools to use this SLA template?
No, you don’t need any additional tools or software. Download the template and it’s ready for use.