CX Newsroom

Mississauga, Ontario November 8, 2021 – After four years of operating its own in-house software development division and recruiting hundreds of developers from around the world, the global BPO ContactPoint 360 has expanded its offerings to include Resource Process Outsourcing (RPO). The new division is named CP360- Global Tech Talent.

Canadian-based ContactPoint 360, the Global Contact Center Operator and Customer Experience Management company, has purchased hundreds of doses of the COVID 19 CoronaVac produced by Sinovac Biotech for its Colombian associates through a program established by the Colombian Government’s FIDUCOLDEX program coordinated by Colombian’s Foreign Trade Trust (Fiduciaria Colombiana de Comercio Exterior).

ContactPoint 360 is proud to announce that our organization has been named on the 2021 list of Best Workplaces in Ontario.

ContactPoint 360 Inc. is proud to announce that the company has been certified as a Great Place to Work® second time in a row, after a thorough and independent analysis conducted by Great Place to Work® Institute Canada.

ContactPoint 360 is proud to announce that our organization has been named on the 2020 list of Best Workplaces in Professional Services.

ContactPoint 360 is proud to announce that our organization has been named on the 2020 list of Best Workplaces in Ontario.

ATHENS, Greece — ​​​​​​​​​​ContactPoint 360 announced the opening of a new state-of-the-art Customer Experience Center and Technology Solutions facility, including a 500-seat contact center and CX technology lab in Athens.

Mississauga, Ontario, May 29th, 2020 – TPV360, a division of the well-established Customer Experience Technology Company and Global Contact Center Operator, ContactPoint, 360, Inc., has reimagined the third-party verification process from the ground up. The next generation TPV360 Third-Party Verification platform includes a cloud-based portal with accompanying mobile applications for Android and iOS.

In the midst of the emergency caused by covid-19, ContactPoint360 has prioritized the safety of its workers in Colombia.

Mississauga, Ontario, March 24, 2020 – ContactPoint 360, Inc. is pleased to announce that the company has been named to the 2020 list of Best Workplaces for Women in Canada.

Elizabeth Sedlacek VP of Client Relations & Partnerships recently provided her thoughts on leadership challenges, achievements, and advice in the Women in Leadership: How to Succeed—and Lead—in the Contact Center Industry article from Contact Center Pipeline.

Mississauga, Ontario, January 21, 2020 – ContactPoint 360, Inc. is proud to announce that our organization has been named on the 2020 list of Best Workplaces for Inclusion.

Busy times at our GTACC 2019 booth as attendees were lined up to get a demo of our new Soundboard 360 technology.

ContactPoint 360, Inc. is proud to announce that the company has been certified as a Great Place to Work® after a thorough and independent analysis conducted by Great Place to Work® Institute Canada. This certification is based on direct feedback from employees, provided as part of an extensive and anonymous survey about the workplace experience.