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Improve CSAT with Next Gen AI-Driven Software

Effortlessly increases customer satisfaction with our AI-powered query handling and clever
sentiment analysis. Our solutions help you reduce training costs, reduce workload, and create a
lasting impact for your business.

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ContactPoint360's AI-powered CSAT Software
csat improvement software

Contact Center Quality Management

Our CSAT enhancement software provides a comprehensive set of quality tools designed to maintain high standards throughout customer interactions.

Automated call monitoring

Monitor every conversation to ensure compliance and quality.

Real-time feedback

Gain immediate insight into customer interactions and make adjustments on the go.

Custom Quality Scorecards

Customize scorecards to your business needs for accurate performance analysis.

Improve Call Quality with Advanced Speech and Sentiment Analysis

Real-Time Sentiment Detection

With AI-powered sentiment analysis software, understand their customer interactions, tone, and sentiment in real time.

Emotion Recognition

Identify emotional signals from frustration to satisfaction, enabling agents to approach the customer’s emotional state.

Conversation Transcription

Transcribe conversations and chats automatically for detailed analysis and training purposes, ensuring no critical feedback is missed.

csat improvement solution
Client using AI CSAT Software

Harness the Potential of Speech Analytics Software

Taking advantage of cutting-edge speech analytics to better understand customer sentiment and improve service delivery.

Customer Sentiment Analysis

With real-time sentiment analysis, agents can understand their emotions and adjust their interactions to achieve better results.

Keyword Spotting

It identifies trends and topics frequently mentioned by customers.

Call Transcription

Get detailed call transcripts of every conversation for better analysis and training.

Automated AI-driven QA Software

Our QA software seamlessly coordinates with AI and ML, ensuring connectivity between agents and managers without any delay. The software’s real-time updates and insights empower managers to make informed decisions, helping your business reach new heights.

Automated Call Monitoring

Monitor call volumes constantly to check compliance with business standards and identify improvement areas where agents require additional training.

Custom Quality Scorecards

Develop quality scorecards that align with your business standards, providing accurate analysis of agent performance.

Real-Time Feedback Alerts

Automatically alert supervisors/team lead to calls that may require immediate attention, allowing for quick intervention and resolution.

AI-driven CSAT improvement solution

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What is CSAT Improvement Software?
CSAT Improvement software leverages AI-driven tools to enhance customer satisfaction by optimizing query handling, sentiment analysis, and agent performance.
Can this software help reduce training costs?
Yes, by providing targeted feedback and highlighting specific areas for improvement, our software reduces the need for extensive training sessions.
How does sentiment analysis work in your software?
Our AI-powered sentiment analysis software identifies the emotions behind customer interactions, allowing CX agents to respond appropriately and improve customer experience.
How does the software support agent performance management?
It offers tools like personalized coaching, performance metrics dashboards, and gamification to encourage continuous improvement and high performance.

Discover how our CSAT Improvement
software can transform your customer
interactions.

Request a Proposal