Case Study
Manual Report Generation
Time-Consuming Processes
Human Error Risks
Monitoring Inefficiencies
Supervisors, spending 10-15 minutes on report generation, experienced a transformative 5x reduction in time, from 15 minutes to an astonishing 3 minutes. The implementation not only elevated efficiency but also ensured superior, error-free reporting.
How did ContactPoint360 achieve this remarkable feat? Dive into the full case study for an in-depth exploration of the innovative RPA solution that reshaped the educational technology landscape.
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As the first wave of the Covid-19 pandemic reached its peak and governments directed offices to close, it took us only 5 hours to plan a transition for 95% of our employees to work from home. Here is our story.
The objective of this case study was to address the outsourcing needs of a major US-based energy provider seeking efficient outbound sales services for their gas and electric offerings.
ContactPoint360 collaborated with a leading US energy supplier to elevate collections operations. Tasked with revamping outdated technology, our goal was to implement an intelligent data segmentation strategy and optimize outbound dialer initiatives.
United States
Canada
Mexico
Colombia
Jamaica
Philippines
India
Egypt
