Case Study
ContactPoint360 was partnered with a Canada-based HVAC services provider to ensure compliance for Bill-55 calls. These calls are made by HVAC firms when installing and selling heating, ventilation, and air conditioning systems. The Bill-55 call requires detailed 3-4 minute disclosure scripts; otherwise, the HVAC sales are void.
Our client was facing an issue with non-compliance of Bill-55 calls and their AHT of 9+ mins with around 90,000+ calls annually. ContactPoint360 addressed all the challenges which resulted in:
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As the first wave of the Covid-19 pandemic reached its peak and governments directed offices to close, it took us only 5 hours to plan a transition for 95% of our employees to work from home. Here is our story.
The objective of this case study was to address the outsourcing needs of a major US-based energy provider seeking efficient outbound sales services for their gas and electric offerings.
ContactPoint360 collaborated with a leading US energy supplier to elevate collections operations. Tasked with revamping outdated technology, our goal was to implement an intelligent data segmentation strategy and optimize outbound dialer initiatives.
United States
Canada
Mexico
Colombia
Jamaica
Philippines
India
Egypt
