Case Study
Outdated Technology Hindrance
Inefficient Collections Reporting
Underperforming Collections Department
Need for Intelligent Segmentation
Through a comprehensive approach, we instituted a daily reconciliation process, implemented performance metrics, revamped teams, and enhanced tie-out procedures. The transformative results were profound, showcasing a 91.4% reduction in credit balances, a 92% decrease in accounts requiring verification for bad debt reversal, a 25% cost reduction from external agencies, and an impressive 99.8% adherence to Payments SLA. This case study exemplifies Contactpoint360’s commitment to operational excellence and tangible, impactful outcomes in complex financial landscapes.
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As the first wave of the Covid-19 pandemic reached its peak and governments directed offices to close, it took us only 5 hours to plan a transition for 95% of our employees to work from home. Here is our story.
The objective of this case study was to address the outsourcing needs of a major US-based energy provider seeking efficient outbound sales services for their gas and electric offerings.
ContactPoint360 collaborated with a leading US energy supplier to elevate collections operations. Tasked with revamping outdated technology, our goal was to implement an intelligent data segmentation strategy and optimize outbound dialer initiatives.
United States
Canada
Mexico
Colombia
Jamaica
Philippines
India
Egypt
