Case Study
ContactPoint360 played a key role in improving the accounts receivables for a major US energy company. After the recent acquisition, the energy enterprise had issues with recovering from bad debt, cash application processes, and booting collection recoveries. Additionally, their team was facing major roadblocks to meet audit requirements, SLAs and KPIs.
The team at ContactPoint360, with 15+ years of experience, helped the US-based energy firm to:
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As the first wave of the Covid-19 pandemic reached its peak and governments directed offices to close, it took us only 5 hours to plan a transition for 95% of our employees to work from home. Here is our story.
The objective of this case study was to address the outsourcing needs of a major US-based energy provider seeking efficient outbound sales services for their gas and electric offerings.
ContactPoint360 collaborated with a leading US energy supplier to elevate collections operations. Tasked with revamping outdated technology, our goal was to implement an intelligent data segmentation strategy and optimize outbound dialer initiatives.
United States
Canada
Mexico
Colombia
Jamaica
Philippines
India
Egypt
