United States
Canada
Mexico
Colombia
Jamaica
Philippines
India
Egypt
Leading AI Simulation Training Solution for Customer-Facing Teams
Our AI Simulation Training Software helps build a powerful team of agents. This tool offers superpowers for quick onboarding, development, and growth of your team.
Let AI do the smart work for you in these areas:
Pre-Hire Screening
New Hire Training
Live Agent Upskilling
Accelerated Proficiency Attainment
Reduced agent Onboarding Time
Simulate Work Environments Effectively to Enhance Quality
Fast & Accessible
Next-Level Quality
Booster for CSAT
Test, Train, and Upskill with AI Simulation Training Software 
Unbiased & Lifelike
This platform is highly customizable, allowing you to create lifelike and unbiased scenarios for training.
Reporting & Insights
You have the option to create customized reports to analyze data at the site, team, and agent levels.
Self-Assessment
Team leaders and agents can self-assess with this AI training simulator and improve their skills.
Implementation-Friendly
Our AI-powered training simulator is implementation-friendly. No code is required to implement or use.
Advanced NLP & NLU
No boundaries of scripts—this call simulator allows agents to roleplay in their natural language.
Ready to cross the boundaries
of traditional training? Try this
new-age AI simulator today!
Case Study
Chatbot Success Stories | Airline Industry – ContactPoint360
As the first wave of the Covid-19 pandemic reached its peak and governments directed offices to close, it took us only 5 hours to plan a transition for 95% of our employees to work from home. Here is our story.
Voice AI And Speech Analytics’ Impact On Outbound Sales And Agent Retention
The objective of this case study was to address the outsourcing needs of a major US-based energy provider seeking efficient outbound sales services for their gas and electric offerings.
Reducing Past Dues And Recovering Millions With Modern Technology And Strategic Approach
ContactPoint360 collaborated with a leading US energy supplier to elevate collections operations. Tasked with revamping outdated technology, our goal was to implement an intelligent data segmentation strategy and optimize outbound dialer initiatives.