Leading AI Simulation Training Solution for Customer-Facing Teams

Q: What level of customization is available with this tool?

Many companies love this tool due to its customization options. You can tailor this platform to your brand’s call, chat, and screen navigation parameters and requirements.

Our AI Simulation Training Software helps build a powerful team of agents. This tool offers superpowers for quick onboarding, development, and growth of your team.

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Client's agent using call center simulation training software

Let AI do the smart work for you in these areas:

Pre-Hire Screening

New Hire Training

Live Agent Upskilling

Accelerated Proficiency Attainment

Reduced agent Onboarding Time

Simulate Work Environments Effectively to Enhance Quality

Fast & Accessible

Our tool increases training speed by up to 58%. This software is accessible in 79 global languages.

Next-Level Quality

Our clients saw a 23% increase in FCR. This training simulator tool helps you achieve better quality and compliance.

Booster for CSAT

A 33% increase in CSAT scores has been observed by many clients. Are you ready to give your CSAT score a boost?

Agent working with AI conversation simulation

Test, Train, and Upskill with AI Simulation Training Software

Unbiased & Lifelike

This platform is highly customizable, allowing you to create lifelike and unbiased scenarios for training.

Reporting & Insights

You have the option to create customized reports to analyze data at the site, team, and agent levels.

Self-Assessment

Team leaders and agents can self-assess with this AI training simulator and improve their skills.

Implementation-Friendly

Our AI-powered training simulator is implementation-friendly. No code is required to implement or use.

Advanced NLP & NLU

No boundaries of scripts—this call simulator allows agents to roleplay in their natural language.

Ready to cross the boundaries
of traditional training? Try this
new-age AI simulator today!

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Case Study

Chatbot Success Stories | Airline Industry – ContactPoint360

Business Process Management

As the first wave of the Covid-19 pandemic reached its peak and governments directed offices to close, it took us only 5 hours to plan a transition for 95% of our employees to work from home. Here is our story.

Voice AI And Speech Analytics’ Impact On Outbound Sales And Agent Retention

Sales Outsourcing

The objective of this case study was to address the outsourcing needs of a major US-based energy provider seeking efficient outbound sales services for their gas and electric offerings.

Reducing Past Dues And Recovering Millions With Modern Technology And Strategic Approach

Accounts Receivable Management

ContactPoint360 collaborated with a leading US energy supplier to elevate collections operations. Tasked with revamping outdated technology, our goal was to implement an intelligent data segmentation strategy and optimize outbound dialer initiatives.

What kind of ROI can we expect from implementing this tool?

Our clients have experienced improvements across various call center KPIs, including faster agent speed-to-proficiency, higher customer satisfaction scores, and more efficient training processes.

What level of customization is available with this tool?

This tool is loved by many companies due to its customization options. You can tailor this platform to your brand’s call, chat, and screen navigation parameters and requirements.

How does this tool handle multilingual and multicultural teams?

Our AI training simulator supports 79 languages and understands various accents. The platform’s adaptability is recognized by our clients, who confirm that it ensures agents from different regions can train in their native languages and cultural contexts, leading to better engagement and more effective learning outcomes.

Is this AI call simulator secure and compliant with industry regulations?

Yes, our platform prioritizes security and compliance. We do not store personal or account information, which helps us meet strict information security standards. It is also designed to comply with industry regulations, making it a secure choice for organizations that handle sensitive customer data.

Locations

Our Global Presence