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Industry’s Favorite Speech-to-Text
Solution for AHT Reduction
Our AI voice-to-text solution is renowned for its precision.
Our Certifications and Evidence of Excellence 
2023-2024
Great Place to Work - Canada
2023
Silver Stevie Winner
2024
AI Excellence Award
2024
Artificial Intelligence Achievement of the Year
2024
IW Culture & Purpose Award for North America
2024
Better Business Bureau A+ Rating
2024
Best Company for Work life Balance
2024
Best Company for Leadership
2024
Best Company for Career Growth
2024
Best Company Global Culture
2024
Best Teams HR
2024
Best Company Outlook
2023
Best Company Work life Balance Canada
2023
Best Company for Diversity
2023
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2023
Best Company Culture
2023
Best Company for Women
2021
Best Workplaces in Ontario
2020
Best Workplaces in Professional Services - Canada
2020
Best Workplaces for Inclusion
2020
Best Workplaces for Mental Wellness
2020
Best Workplaces for Women
2020
GTACC Improvement in QA
2020
GTACC QA and Continuous
2020
GTACC Team Award
We Stand Out Due to These Abilities
Multilingual Translation Highly Customizable Plug-and-Play Solution Advanced ASR Technology Thoughtfully Crafted Speech-to-Summary Solution
We developed this voice-to-note solution to address following key pain points within your company:
Manual Documentation Errors Extended Average Handle Time Agent Multitasking Challenges Inconsistent Customer Information Training and Onboarding Delays Compliance and Data Retention Issues 
Who Trusts Us for AI Speech-to-Text Solution?
Quality Assurance (QA) Customer Support Operations Compliance Sales Interested in adopting new AI-powered technology to solve decades-old AHT problems?Â
Case Study
Chatbot Success Stories | Airline Industry – ContactPoint360
As the first wave of the Covid-19 pandemic reached its peak and governments directed offices to close, it took us only 5 hours to plan a transition for 95% of our employees to work from home. Here is our story.
Voice AI And Speech Analytics’ Impact On Outbound Sales And Agent Retention
The objective of this case study was to address the outsourcing needs of a major US-based energy provider seeking efficient outbound sales services for their gas and electric offerings.
Reducing Past Dues And Recovering Millions With Modern Technology And Strategic Approach
ContactPoint360 collaborated with a leading US energy supplier to elevate collections operations. Tasked with revamping outdated technology, our goal was to implement an intelligent data segmentation strategy and optimize outbound dialer initiatives.
