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Our Certifications and Evidence of Excellence 
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2023-2024
Great Place to Work - Canada
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2023
Silver Stevie Winner
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2024
AI Excellence Award
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2024
Artificial Intelligence Achievement of the Year
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2024
IW Culture & Purpose Award for North America
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2024
Top 100 Inspiring Workplaces Award
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2024
Better Business Bureau A+ Rating

2024
Best Company Culture
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2024
Best CEO

2024
Best Company for Work life Balance
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2024
Best Company for Leadership
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2024
Best Company for Career Growth
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2024
Best Company Global Culture
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2024
Best Teams HR
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2024
Best Company Outlook
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2023
Best Company Work life Balance Canada

2023
Best Company for Diversity

2023
Best CEO
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2023
Best Company Culture

2023
Best Company for Women

2021
Best Workplaces in Ontario
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2020
Best Workplaces in Professional Services - Canada
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2020
Best Workplaces for Inclusion
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2020
Best Workplaces for Mental Wellness

2020
Best Workplaces for Women
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2020
GTACC Improvement in QA
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2020
GTACC QA and Continuous

2020
GTACC Team Award
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We Stand Out Due to These Abilities
Thoughtfully Crafted Speech-to-Summary Solution
We developed this voice-to-note solution to address following key pain points within your company:
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Who Trusts Us for AI Speech-to-Text Solution?
Interested in adopting new AI-powered technology to solve decades-old AHT problems?Â
Case Study
Chatbot Success Stories | Airline Industry – ContactPoint360
As the first wave of the Covid-19 pandemic reached its peak and governments directed offices to close, it took us only 5 hours to plan a transition for 95% of our employees to work from home. Here is our story.
Voice AI And Speech Analytics’ Impact On Outbound Sales And Agent Retention
The objective of this case study was to address the outsourcing needs of a major US-based energy provider seeking efficient outbound sales services for their gas and electric offerings.
Reducing Past Dues And Recovering Millions With Modern Technology And Strategic Approach
ContactPoint360 collaborated with a leading US energy supplier to elevate collections operations. Tasked with revamping outdated technology, our goal was to implement an intelligent data segmentation strategy and optimize outbound dialer initiatives.