Case Study
Vendor Management Complexity
Sales Rejection Hurdles
Compliance Quagmire
Sales-Per-Hour Targets
Witness the revolutionary shift in our approach, transitioning from a meager 2% evaluation rate to analyzing a staggering 100% of calls. The strategic placement of monitoring flags for compliance, trial closing, and opening statements aims to elevate the quality of customer interactions. ContactPoint360’s solution-centric methodology, leveraging speech analytics and voice AI, unfolds as the beacon of innovation in this narrative.
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As the first wave of the Covid-19 pandemic reached its peak and governments directed offices to close, it took us only 5 hours to plan a transition for 95% of our employees to work from home. Here is our story.
ContactPoint360 collaborated with a leading US energy supplier to elevate collections operations. Tasked with revamping outdated technology, our goal was to implement an intelligent data segmentation strategy and optimize outbound dialer initiatives.
In response to the imminent site shutdown due to the COVID-19 pandemic, ContactPoint360 sought to expeditiously transition its workforce to a Work-From-Home (WFH) model, reflecting a commitment to ensuring business continuity and employee well-being.
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