Case Study
ContactPoint360 utilized a home-grown strategy with speech analytics and voice AI to:
The implementation of our solution resulted in significant improvements across key performance indicators:
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As the first wave of the Covid-19 pandemic reached its peak and governments directed offices to close, it took us only 5 hours to plan a transition for 95% of our employees to work from home. Here is our story.
ContactPoint360 collaborated with a leading US energy supplier to elevate collections operations. Tasked with revamping outdated technology, our goal was to implement an intelligent data segmentation strategy and optimize outbound dialer initiatives.
In response to the imminent site shutdown due to the COVID-19 pandemic, ContactPoint360 sought to expeditiously transition its workforce to a Work-From-Home (WFH) model, reflecting a commitment to ensuring business continuity and employee well-being.
United States
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Mexico
Colombia
Jamaica
Philippines
India
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