Case Study
Outdated Technology Hindrance
Inefficient Collections Reporting
Underperforming Collections Department
Need for Intelligent Segmentation
Embark on a journey of transformation with ContactPoint360’s strategic collaboration with a prominent US energy supplier. Tasked with revitalizing collections operations, we faced challenges of underperformance and outdated technology. Our mission was clear: implement an intelligent data segmentation strategy and overhaul the outbound dialer approach. The impact was profound, resulting in a staggering $2.8 million reduction in bad debt and an annual cost savings of $1.1 million.
The story unfolds with our innovative solutions, from replacing antiquated dialer technology to introducing automated payment processing through an outbound and inbound IVR system. The results were extraordinary – a sixfold increase in outbound calls, a 186% surge in automated monthly payments, and a 99.3% adherence to collection call outreach SLA. Eager to unravel the complete narrative? Download the case study now for an in-depth exploration of how ContactPoint360 redefined success in accounts receivable outsourcing services, leaving traditional benchmarks behind.
The implementation of our solution resulted in significant improvements across key performance indicators:
As the first wave of the Covid-19 pandemic reached its peak and governments directed offices to close, it took us only 5 hours to plan a transition for 95% of our employees to work from home. Here is our story.
The objective of this case study was to address the outsourcing needs of a major US-based energy provider seeking efficient outbound sales services for their gas and electric offerings.
In response to the imminent site shutdown due to the COVID-19 pandemic, ContactPoint360 sought to expeditiously transition its workforce to a Work-From-Home (WFH) model, reflecting a commitment to ensuring business continuity and employee well-being.
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