Case Study
Outdated Technology Hindrance
Inefficient Collections Reporting
Underperforming Collections Department
Need for Intelligent Segmentation
The story unfolds with our innovative solutions, from replacing antiquated dialer technology to introducing automated payment processing through an outbound and inbound IVR system. The results were extraordinary – a sixfold increase in outbound calls, a 186% surge in automated monthly payments, and a 99.3% adherence to collection call outreach SLA. Eager to unravel the complete narrative? Download the case study now for an in-depth exploration of how ContactPoint360 redefined success in collections operations, leaving traditional benchmarks behind.
The implementation of our solution resulted in significant improvements across key performance indicators:
As the first wave of the Covid-19 pandemic reached its peak and governments directed offices to close, it took us only 5 hours to plan a transition for 95% of our employees to work from home. Here is our story.
The objective of this case study was to address the outsourcing needs of a major US-based energy provider seeking efficient outbound sales services for their gas and electric offerings.
In response to the imminent site shutdown due to the COVID-19 pandemic, ContactPoint360 sought to expeditiously transition its workforce to a Work-From-Home (WFH) model, reflecting a commitment to ensuring business continuity and employee well-being.
United States
Canada
Mexico
Colombia
Jamaica
Philippines
India
Egypt
