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Master the art of exceptional CX
Recent Blogs
Inside Sales Outsourcing: Grow Your Business
Managing a company’s sales functions is challenging as it needs a strategic approach to balancing customer needs, market dynamics, and the team’s capabilities to scale the sales.
Understanding Offshore IT Outsourcing: Key Concepts and Practices
Companies, mainly from first-world countries, have been outsourcing their products and tasks to other countries through offshore IT outsourcing.
Delivering Excellence: 10 Customer Service Best Practices
Delivering satisfactory customer service isn’t solely about client satisfaction. Good customer service ups the tag of your company from being just good to outstandingly great.
Featured Blogs
Unlock Business Success through Effective Customer Experience Management
As a business, your aim is to win new customers. But how?
The way to drive new customers, however, is no longer limited to the quality of products or services delivered.
While that remains pivotal, it is not the reason for customers to choose to associate with your company. The paradigm shift is rationale – it’s only about customer experience!
How Businesses Can Maximize Success Through Customer Experience Analytics
Customer experience is not just a solution, but an entire journey. Top-performing organizations have a clear vision of the roadmap by optimizing the major KPIs like quality score, rate of contact resolution, and average time to handle.
How Customer Experience Strategy Can Scale Your Business in 2023
Customer experience is not just a solution, but an entire journey. Top-performing organizations have a clear vision of the roadmap by optimizing the major KPIs like quality score, rate of contact resolution, and average time to handle.
Impact of Ai Technology on Customer Support Training
Artificial intelligence (AI) has brought a number of solutions to set up contact centers for success. Identifying patterns, improving customer support with data, and speech analytics are key components of a modern, effective approach.
Medellín – An upcoming Destination for CX Excellence for North American Companies
Medellín has gone through incredible growth and changes over the past several decades. It is a safe and lucrative location. ContactPoint 360 has seen these positive changes and setup a state-of-the-art site in the Milla de Oro Building, which houses corporate offices, eateries, and entertainment for our employees. It’s one of the best locations to deliver customer experience excellence for global brands.
Pitfalls to Avoid in Customer Journey Mapping
Customer journey maps in today’s multi-platform environment are a complex affair. We have curated content from the web to help you avoid major pitfalls, and create effective tools to impact customer experience.
The Personality of a CX Associate
When you think about what it takes to succeed as a customer experience (CX) associate, things like “a clear voice and a working laptop” might come to mind. And while these are certainly prerequisites to performing the basic job functions, we know that successful CX associates bring more than the bare minimum to these crucial roles.
Role of Advanced Contact Centers in Providing Patient Support Services During COVID-19
Advanced contact center solution can help governments respond effectively to this pandemic. We provide people-oriented solutions that can collaborate with contact tracing technology solutions, and work with government agencies to roll-out patient support services.
Looking Back on the Legacy of CEO Tony Hsieh
With the recent passing of Tony Hsieh, CEO of Zappos, it is the perfect opportunity to look back on the legacy he left behind. Because while Hsieh may have passed on, the changes he made to customer service and company culture are lasting and have spread far beyond Zappos.