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Recent Blogs
Why Omnichannel Customer Service is Essential for Your Business?
In this blog, we’ll explore what omnichannel customer service is, why it is essential, and the surprising benefits it can bring to your business.
The Benefits of Offshore Outsourcing
Businesses are constantly seeking ways to streamline operations, reduce costs, and enhance productivity. One strategy that has gained widespread adoption is offshore outsourcing.
Best Practices for Calculating Service Levels in Call Centers
In call centers, where communication is key and customer satisfaction is paramount, the concept of service level holds immense significance. Service level in call center operations serves as a vital measure of efficiency and customer experience.
Featured Blogs
Empathy as the First Response: Healthcare Contact Centers in Caring Practice
Considering that 81% of patients are dissatisfied with the healthcare experience received, it’s time to renew the best practices in this highly experience-driven and consumer-centric ecosystem.
From Clicks to Connections: Exploring Digital Transformation Customer Experience Odyssey
Today, simply launching a website is not good enough. You must craft an equally compelling, engaging, delightful and user-friendly digital transformation customer experience strategy.
Human Touch in a Digital World: Balancing Automation with Customer Experience Principles
Creating and maintaining exceptional customer experience principles is paramount for organizational success in the long run. In addition, it is important to ensure that the principles of customer experience continue to grow over time.
Lights, Sales, Action: Spotlight on Retail Customer Experiences this Holiday
While 2022 holiday season was all about profitability due to the economic downturn, 2023 customer experience in retail is predicted to be all about keeping your loyal customers delighted, according to Salesforce.
From Phone to Chat to Social Media: Navigating the Multichannel Contact Center Landscape
As the digital age advanced, multichannel contact centers diversified their offerings to include not only phone calls but also various other channels such as email, live chat, social media, and messaging apps.
Proximity + Quality = The Winning Combination of Nearshore Contact Centers
In the rapidly evolving landscape of modern business, where customer satisfaction reigns supreme, the role of contact centers is pivotal.
Top 21 Contact Center Best Practices You Should Know
Contact centers are the staple support system for businesses as customer service becomes a priority. They are crucial for multiple areas of business, including digital customer support and lead generation.
Transforming Customer Interactions: How AI is Reshaping Contact Centers
Delivering quality support to every caller is one of the most complex goals of a contact center. However, automation and Generative AI are making contact centers highly efficient, adding human-like touch to communication resources.
From Traditional to Transformed: Navigating the Call Center Transformation
In today’s fast-paced and tech-driven world, where 75% of customers expect prompt responses, businesses are on a continuous quest to revolutionize their customer experiences and optimize operations.