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Recent Blogs
The Future of Telemarketing Outsourcing: Why the Philippines is Leading the Way
Among the top destinations for this service is the Philippines, a country renowned for its skilled workforce, cost-effective solutions, and robust telemarketing infrastructure. Thirty years ago, the Philippine telemarketing outsourcing industry was a small entity compared to other thriving sectors.
Overcoming Call Center Challenges: Top 5 Issues and Their Solutions
This blog explores the top five issues in the call center industry and offers practical solutions to overcome them. Let’s dive in!
Top Trends and Strategies for Enhancing Insurance Customer Experience in 2024
This blog delves into the top trends and strategies that are shaping the insurance customer experience, ensuring that insurers stay ahead in this competitive landscape.
Featured Blogs
Beyond Boundaries: Enhancing Public Service Reach through Call Center Outsourcing
Call center outsourcing comes forth a new age solution beyond borders that is making public service delivery more accessible and responsive. This blog sets out to explore far-reaching influence of outsourcing and call centers in public sphere.
Enhancing Operational Efficiency: The Impact of Outsourcing Government Services
Governments have turned to outsourcing as a way of accessing external expertise and delivering services more cost-effectively, as rightly documented in a report by the Organization for Economic Cooperation and Development (OECD).
Today’s Healthcare Transformation: Backoffice Support Services at the Forefront
Considering that 81% of patients are dissatisfied with the healthcare experience received, it’s time to renew the best practices in this highly experience-driven and consumer-centric ecosystem.
Healthcare Beyond Daylight: Delivering Care with a 24/7 Medical Contact Center
Considering that 81% of patients are dissatisfied with the healthcare experience received, it’s time to renew the best practices in this highly experience-driven and consumer-centric ecosystem.
Empathy as the First Response: Healthcare Contact Centers in Caring Practice
Considering that 81% of patients are dissatisfied with the healthcare experience received, it’s time to renew the best practices in this highly experience-driven and consumer-centric ecosystem.
From Clicks to Connections: Exploring Digital Transformation Customer Experience Odyssey
Today, simply launching a website is not good enough. You must craft an equally compelling, engaging, delightful and user-friendly digital transformation customer experience strategy.
Human Touch in a Digital World: Balancing Automation with Customer Experience Principles
Creating and maintaining exceptional customer experience principles is paramount for organizational success in the long run. In addition, it is important to ensure that the principles of customer experience continue to grow over time.
Lights, Sales, Action: Spotlight on Retail Customer Experiences this Holiday
While 2022 holiday season was all about profitability due to the economic downturn, 2023 customer experience in retail is predicted to be all about keeping your loyal customers delighted, according to Salesforce.
From Phone to Chat to Social Media: Navigating the Multichannel Contact Center Landscape
As the digital age advanced, multichannel contact centers diversified their offerings to include not only phone calls but also various other channels such as email, live chat, social media, and messaging apps.