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Healthcare Beyond Daylight: Delivering Care with a 24/7 Medical Contact Center

October 3, 2023
Learn how to motivate call center employees in 4 steps

Blog

Healthcare Beyond Daylight: Delivering Care with a 24/7 Medical Contact Center

Hey there, do ever realize that health issues don’t always happen between the hours of 9 – 5?

That’s something we’ve all experienced — an unexpected temperature surge at 2 a.m., or some ominous symptom that rears its head on a Sunday morning. Timing is everything when it comes to health, and this is where a 24/7 Medical Call Center can help.

With the swift passing of time, healthcare simply couldn’t lag behind, even after nightfall. As per HubSpot, 51% of customer care executives say businesses now focus on proactive customer service, and that’s just one of the many reasons to choose a medical call center solution. It’s a world where immediate reaction — and 24/7 attention — is not only wished for but also expected. This is why a Medical Contact Center is turning out to be a lifesaver for both patients and for providers as well. So, it’s worthwhile for us to explore just how this breakthrough technology is changing healthcare and making sure you receive just the kind of attention you’re getting only at just the times you want.

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Round-the-Clock Care: Why Your Business Needs a Healthcare-Focused Contact Center.

In an always-awake world, you must have access to great health care always. In this situation, where exactly, a bespoke Medical Contact Center comes into play and provides an array of services in order, to give you the timely medical attention that you might be seeking. Here are some of the reasons why you and your business needs a medical call center:

1. Immediate Access to Medical Expertise

Did you ever have a health issue outside of normal hospital hours? A Medical Call Center gives you immediate access to medical experts who will advise on immediate action you must take, or lead you towards proper care.

2. Efficient Triage and Appointment Scheduling

Say bye to long waiting periods or never-ending delays. When you call a Medical Contact Center, they will quickly triage your symptoms — and if you need to come in, they’ll schedule you right where and when works best for you.

3. Emergency Response and Critical Care Coordination.

In urgent circumstances, Medical Contact Centers guarantee rapid & exact management of an emergency. There’s no such thing as an unwinnable situation, trained operators will be at hand to guide you through crisis scenarios and liaise with emergency services for your care.

4. Personalized Health Guidance

Looking for direction in coping with ongoing conditions/post-op healing? A Medical Contact Center provides tailored advice and resources to help you better manage your health trajectory. With regular follow up and reminders, the patient is always mindful of when they need to come in. In a study it was found that 37.6% of patients forgot about their appointments, and a medical call center will help you fix that!

5. Provider-Patient Communication Bridge

Gaps of communication between patient and provider often result in missed instructions, confusion, and uncoordinated care. A Medical Contact Center serves as an integral link between patient and doctor to guarantee important information is shared correctly, resulting in all parties aligned knowing about your health.

6. Peace of Mind, Always

It’s reassuring knowing that there is expert medical advice available 24-7. If it’s just a small worry or something bigger one, a Medical Triage team at a Medical Contact Center offers comfort and peace of mind. Agents in a medical process are carefully curated and trained to deliver first aid and proactively guide the patient to the right channel.

Healthcare should not be limited by daytime in this era. A medical contact center expands the front end of quality health care, providing customized options for you whether you need help in the middle of the night or not. Now with this next-generation way of providing access to health care, there will always be someone by your side on your health journey.

See how ContactPoint360 Can revolutionize
the way your patients experience.

Solving Healthcare Challenges: Why outsource your medical call center services?

With healthcare moving at a breakneck speed, problems crop up that need to be addressed quickly, effectively, and with urgency. Here’s a glimpse into some common problems and how a Medical Call Center outsourcing service can effectively address them:

IssueProblemSolution
Overwhelmed Frontline Staff Frontline staff at healthcare facilities often become overwhelmed, resulting in long wait times and less personalized care.Outsourcing your medical call center services can give you an expert team of trained individuals who deal with patient questions, appointments, and fundamental screening and relieve the pressure on your in-house group.
After-hours access to Care Patients in need require medical attention outside regular working hours, leading to less available options as they become unwell.To offer patients with instant medical advice or assistance, round-the-clock services in the form of Medical Call Centers can prevent any unwanted hospital or emergency room visits and offer them comfort when they need one.
Efficient Appointment Scheduling Long appointment waiting periods and inefficient calendar management result with the dissatisfaction of patients and a postponement of care.Medical call centers use efficient appointment scheduling, which connects the patient to the available time slot minimizing waiting time while increasing satisfaction of the patient.
Language and Cultural Barriers In multicultural communities, language, culture and other difference barriers present huge problems for the patient-clinician conversations.Multilingual operators are an integral part of the medical call center companies as they help to fill those communication gaps and ensure the patients are provided with proper information irrespective of their language & culture.
Emergency Response Coordination Time matters during emergencies. It’s essential to avoid miscommunications and delays in correspondence.Operators at Medical Call Centers are trained to deal with emergencies and can rapidly coordinate with the relevant emergency services for timely assistance to save their lives.
Enhanced Patient Experience These common issues — communication lapses, wait time, and administration obstacles — hinder the smoothness of a patient’s visit.Patient-centric medical call center outsourcing helps provide a clear line of communication between patients and healthcare providers for better satisfaction and loyalty.

Healthcare contact center solve these problems by outsourcing medical call center services, securing the care a patient needs, at the exact time they need it. The team-orientated methodology goes a long way to improving the effectiveness of the provision of healthcare and raises the level of patient satisfaction.

Conclusion

With a world full of premium care and care providers today, it’s no wonder why ContactPoint360 is ready to reinvent the patient’s journey. By working with steadfast determination and innovative tools, we have redesigned healthcare to remove the constraints from traditional office times.

We embrace our commitment to round-the-clock medical support through our 24/7 Contact Center for Patients and demonstrate a focus on delivering bespoke patient treatment at the time the patient needs it. Whether you’re looking for effective triage and appointment setting or an expedited emergency response management solution, our team of experts is fully capable to give what you need at the moment you need it.

When you choose ContactPoint360’s healthcare BPO services, you are not only aligning yourself with an industry leader — you’re entering into a relationship built on a commitment to the best. We have a legacy for putting providers in control and giving patients more choice which is why the future holds a great deal of promise.

The future of healthcare arrived with Contact Point 360 and it’s open 24/7. Come along with us toward an Accessible, Responsive, Patient-Centered Health Care Landscape. Combined we’re transforming how people receive care, one step at a time.

Be future-ready with advanced Medical Call Center Solution

 

FAQs

What’s the importance of 24×7 healthcare?

Health problems don’t follow a typical 9 to 5 schedule. Sudden fever at 2 a.m. or unusual symptoms on a Sunday morning, time is of absolute essence! With the support of a 24/7 Medical Contact Center, medical professionals at your fingertips ensure quick recommendations and counselings.

So how does a Medical Contact Center enhance access to health care?

As part of our service is medical, we can connect you immediately with a specialist, an appropriate referral and organize an urgent appointment for you not to wait too long. If needed they put together rapid responses for your assistance in the tough situation. They also give customised health advice and help in creating the connection between patients and providers.

Why is outsourcing for medical call center services beneficial?

Outsource medical call center services to alleviate typical problems in the healthcare delivery process. This offloads work from frontline staff, allows for 24-hour contact with clinicians, facilitates booking of appointments, overcomes language-related issues, handles cultural disparities, and offers improved patient experiences. The result is better healthcare delivered faster and more satisfyingly.

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