Case Study
Time-Consuming Response Selection
High Agent Hand-Offs
Low Deflection Rates
Low Customer Satisfaction Scores
In a proactive move towards innovation, the airline collaborated with ContactPoint360 to craft an enhanced iteration of the chatbot. This strategic approach aimed to significantly decrease customer waiting times, streamline critical processes, and improve chatbot performance.
Learn how by pooling expertise from diverse domains and reimagining functionalities, we transformed the chatbot into a robust and reliable customer support asset.
We provide stellar customer experience and customer
support outsourcing solutions for
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The objective of this case study was to address the outsourcing needs of a major US-based energy provider seeking efficient outbound sales services for their gas and electric offerings.
ContactPoint360 collaborated with a leading US energy supplier to elevate collections operations. Tasked with revamping outdated technology, our goal was to implement an intelligent data segmentation strategy and optimize outbound dialer initiatives.
In response to the imminent site shutdown due to the COVID-19 pandemic, ContactPoint360 sought to expeditiously transition its workforce to a Work-From-Home (WFH) model, reflecting a commitment to ensuring business continuity and employee well-being.
United States
Canada
Mexico
Colombia
Jamaica
Philippines
India
Egypt
