Workforce Analytics Platform

Analyze remote workforce behaviour, measure individual agent performance and fix gaps in productivity to lower your costs and increase operational efficiency.

3

Analyze Workforce Productivity With Ease

ContactPoint 360 -  Workforce Analytics Platform

Quickly gain an understanding of the productivity levels of remote teams in one dashboard. Compare deeper workforce trends and isolate bottlenecks quickly.

ContactPoint 360 -  Workforce Analytics Platform
ContactPoint 360 -  Workforce Analytics Platform

Manage a Remote Workforce Effectively

ContactPoint 360 -  Workforce Analytics Platform

Get full-visibility into how employees utilize their time. Our platform allows you to measure workload patterns so that you can discover and coach under-performers. This increases an agent’s occupancy rate, reduces the average after-call work time and improves service levels.

Act Fast to Enhance Agent Productivity

ContactPoint 360 -  Workforce Analytics Platform

Use productivity charts to narrow down productive, underproductive and passive contact center agents. You can use activity logs to understand resource utilisation and test strategies to improve productivity based on hard data.

ContactPoint 360 -  Workforce Analytics Platform

Analyze remote workforce behaviour, measure individual agent performance and fix gaps in productivity to lower your costs and increase operational efficiency.

About  Us

Our Story

Careers

Talk To Us

Who We Serve

ContactPoint 360 helps the world’s premier brands transform customer experience.

Go to overview

Healthcare

Energy & Utilities

Automotive

Travel & Tourism

Technology

Government

Insurance

Financial Services

Retail

Government

Insurance

Financial Services

Retail

Solutions

ContactPoint 360 helps the world’s premier brands transform customer experience.

Business Process Management

Business Process Management Overview

Sales

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support
Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support

Strategy & Consulting

Strategy & Consulting Overview

CX Consulting

360 Startup

Process Transformation

Customer Journey Mapping

Solution Design
Cloud Services & Solutions
Robotic Process Automation (RPA)

DevOps Consulting and Support

Data Engineering

Technical Architecture Consulting & Development

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Business Process Management

Business Process Management Overview

Sales

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support
Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support

Consulting & Strategy

Strategy & Consulting Overview

CX Consulting

360 Startup

Process Transformation

Customer Journey Mapping

Solution Design
Cloud Services & Solutions
Robotic Process Automation (RPA)

DevOps Consulting and Support

Data Engineering

Technical Architecture Consulting & Development

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Our Software

ContactPoint 360 helps the world’s premier brands transform customer experience.

TPV360

Soundboard 360

Speech Analytics and Voice AI

Secure Remote Worker

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Insights

Go to overview

Blog

White Papers

Case Studies

Podcasts & Webinars

Videos

Infographics

News