Workforce Analytics Platform

Analyze remote workforce behaviour, measure individual agent performance and fix gaps in productivity to lower your costs and increase operational efficiency.

ContactPoint 360 - Work from Home
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ContactPoint 360 - Work from Home

Workforce Analytics Platform

Analyze remote workforce behaviour, measure individual agent performance and fix gaps in productivity to lower your costs and increase operational efficiency.

3
ContactPoint 360 -  Workforce Analytics Platform

Analyze Workforce Productivity With Ease

Quickly gain an understanding of the productivity levels of remote teams in one dashboard. Compare deeper workforce trends and isolate bottlenecks quickly.

Manage a Remote Workforce Effectively

Get full-visibility into how employees utilize their time. Our platform allows you to measure workload patterns so that you can discover and coach under-performers. This increases an agent’s occupancy rate, reduces the average after-call work time and improves service levels.

ContactPoint 360 -  Workforce Analytics Platform
ContactPoint 360 -  Workforce Analytics Platform

Act Fast to Enhance Agent Productivity

Use productivity charts to narrow down productive, underproductive and passive contact center agents. You can use activity logs to understand resource utilisation and test strategies to improve productivity based on hard data.

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