Workforce Analytics Platform
Analyze remote workforce behaviour, measure individual agent performance and fix gaps in productivity to lower your costs and increase operational efficiency.
Manage a Remote Workforce Effectively
Get full-visibility into how employees utilize their time. Our platform allows you to measure workload patterns so that you can discover and coach under-performers. This increases an agent’s occupancy rate, reduces the average after-call work time and improves service levels.
Analyze remote workforce behaviour, measure individual agent performance and fix gaps in productivity to lower your costs and increase operational efficiency.