Locations

Our Global Presence

USA United States
Canada Canada
Mexico Mexico
Colombia Colombia
Jamaica Jamaica
Philippines Philippines
India India
Egypt Egypt

Faster Resolutions,
Wider Global Reach with Our
IT Call Center Services

Blend Next-Gen technology with ContactPoint360’s CX excellence and get unmatched IT call center services.

point-iconAdvanced data mining and deep customer needs
point-iconAdhering to strict regulatory compliance and data security
point-iconResolve troubleshooting issues faster
point-iconBoasting global presence and reach
Accelerate your CX with ContactPoint360

heading-icon Crafting Future Experiences into Customer Delight Hubs heading-icon

95%

Average Quality Score

91%

First Call Resolution (FCR)

50%

Savings on Operational Cost

4.7/5

Average CSAT Score

30+

Languages Fluency

Industries

Optimize IT Support with Speed and Reach

Scale your IT support operations to newer heights with our call center services to offer fast resolutions and expansive global reach.

17.3%

Increase in Sales Per Hour

31%

Reduction in Utility Rejections

12%

Reduction in Agent Attrition

PCI-DSSHIPAAISOAICPA-SOCAICPA-SOC-2GDPR

View Case Study
Industries
Our Agent working on IT Call Center Services
Our High-Tech Call Center Agent

Optimize Costs & Grow Your IT Infrastructure with ContactPoint360’s Technical BPO Services

Cost Optimization

Save cost while contributing to your business’s financial well-being with our cost-efficient information technology call center services.

Specialised Tech Expertise

Get targeted tech expertise and benefit from latest industry knowledge to keep your IT infrastructure at peak with our team.

Enhanced Customer Satisfaction

We don’t limit to problem resolution rather we aim to deliver positive client experience, strengthening your customer relationship.

Advanced Security Measures

Stay protected from potential threats with advanced security protocol giving you peace of mind in the digital age.

Scalable Operations

Expand your business operation, set effective processes with our high tech call center service.

Innovation Integration

Stay ahead in the industry by integrating innovative technologies and leverage digitization for your business growth.

Streamlined Processes

Integrate operational efficiency via streamlined processes, decreasing workflow errors and disruptions.

24/7 Technical Support

Leverage 24/7 technical support without any delay, let our CX team be there whenever your customer need help.

Strategic Partnership

Choose a partner rather than a service provider who understands your business goals and helps you succeed in the long run.

heading-icon Certified Trust: Our Commitment to Excellence heading-icon

Industries
Industries

Why choose ContactPoint360?

Cost Optimization

Save cost while contributing to your business’s financial well-being with our cost-efficient information technology call center services.

Specialised Tech Expertise

Get targeted tech expertise and benefit from latest industry knowledge to keep your IT infrastructure at peak with our team.

Enhanced Customer Satisfaction

We don’t limit to problem resolution rather we aim to deliver positive client experience, strengthening your customer relationship.

Advanced Security Measures

Stay protected from potential threats and advanced security protocol giving you peace of mind in the digital age.

Scalable Operations

Expand your business operation, set effective processes with our high tech call center service.

Innovation Integration

Stay ahead in the business game by integrating innovative technologies by leveraging digitization for business growth.

Streamlined Processes

Integrate operational efficiency via streamlined processes, decreasing workflow errors and disruptions.

24/7 Technical Support

Leverage 24/7 technical support without any delay, let our CX team be there whenever you need.

Strategic Partnership

Choose a partner rather than a service provider who helps you understand your business goals and succeed in long run.

Industries
Industries

heading-icon Explore Our Comprehensive Service Toolbox for Your Business heading-icon

Industries
Industries

heading-icon The CP360 Edge heading-icon

09+

Contact Centers Worldwide

A legacy of excellence

50%

Savings on Operational Cost
Cost efficiency redefined

4.7

Average CSAT Score
Exceptional customer satisfaction

08+

Languages Supported
Multilingual excellence

16+

Years of Experience
Rich experience in call center services

heading-icon Why choose ContactPoint360?

Cost Optimization
Save cost while contributing to your business’s financial well-being with our cost-efficient information technology call center services.
Specialised Tech Expertise
Get targeted tech expertise and benefit from latest industry knowledge to keep your IT infrastructure at peak with our team.
Enhanced Customer Satisfaction
We don’t limit to problem resolution rather we aim to deliver positive client experience, strengthening your customer relationship.
Advanced Security Measures
Stay protected from potential threats and advanced security protocol giving you peace of mind in the digital age.
Scalable Operations
Expand your business operation, set effective processes with our high tech call center service.
Innovation Integration
Stay ahead in the business game by integrating innovative technologies by leveraging digitization for business growth.
Streamlined Processes
Integrate operational efficiency via streamlined processes, decreasing workflow errors and disruptions.
24/7 Technical Support
Leverage 24/7 technical support without any delay, let our CX team be there whenever you need.
Strategic Partnership
Choose a partner rather than a service provider who helps you understand your business goals and succeed in long run.

heading-icon Real Results, Real Voices: Hear from Our Clients heading-icon

high tech call center

Tennis Channel

play-videoWe recently launched our first 24/7 contact center that provides voice, chat and email support, and I highly recommend ContactPoint360 – they’re an international contact center solution and is doing an amazing job for us and I’m very pleased to promote them to any potential client coming forward.

Fred Kleiman – VP of Customer Service

Financial Services

play-videoOur recent visit to ContactPoint360’s CX campus in Colombia was truly outstanding. This was my second trip in just over a month, and it exceeded our expectations. From the moment we arrived, the organization, preparation, and thoroughness displayed by Contactpoint360 were second to none. It was clear that they were the perfect fit for us as partners.

– Chief Operating officer

Regulated Energy & Gas

Partnering with ContactPoint360 has markedly elevated our customer service and operational efficiency. Their adept team and innovative solutions have effortlessly melded with our objectives, driving enhanced customer satisfaction and reinforcing our brand in the utilities sector. Looking forward to continued success and collaboration in the years ahead.

– VP of Customer Success

Online Food Delivery

In the dynamic and demanding world of food delivery, ContactPoint360 has been a steadfast BPO partner, ensuring our customer interactions are always handled with utmost care and professionalism. Their team’s agility and innovative approaches have elevated our customer experience, contributing to the growth and positive reputation.

– Sr. Director of Customer Relations

Retail and E-commerce

ContactPoint360 has transcended the conventional BPO partnership, bringing innovative solutions, notably through Robotic Process Automation (RPA), to optimize our back-office operations. Their commitment to blending technology with customer service has not only streamlined our processes but also enhanced our customer engagement significantly.

– VP of Customer Experience

heading-icon Frequently Asked Questions heading-icon

Industries
How can I trust that a high-tech call center will represent our company the right way?
Before commencing our services, our team comprehensively understands your business, conducts competitor research, and ensures that your goals align with our offerings. Only after acquiring in-depth information, we proceed to the second phase, representing your company across the globe.
What should I look for when choosing a tech call center?
Future expansion, business size, training program, technological advancement, and cost structure are some of the elements to look for while selecting a high-tech call center.
How does the IT call center ensure data security and privacy?
To protect data from unauthorized access, we implement secure communication channels, like encrypted connections and secure file transfer protocols. Even using different encryption technologies ensures that client data remains confidential throughout the process.
What sort of infrastructure is necessary for a good IT call center solution?
The infrastructure for the IT call center should be able to handle daily operations effectively. All hardware, including servers and computers, should be well managed. Primarily, the infrastructure should be dynamic and flexible enough to meet the increasing requirements of growing call volumes.

See the difference with modern IT
support with our call center services!

Request a Proposal

See the difference with modern IT support with our call center services!

Request a Proposal
information technology call center