Master the art of exceptional CX

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Recent Blogs

Healthcare Beyond Daylight: Delivering Care with a 24/7 Medical Contact Center

Oct 3, 2023 | Contact Center

Considering that 81% of patients are dissatisfied with the healthcare experience received, it’s time to renew the best practices in this highly experience-driven and consumer-centric ecosystem.

Empathy as the First Response: Healthcare Contact Centers in Caring Practice

Sep 12, 2023 | Contact Center

Considering that 81% of patients are dissatisfied with the healthcare experience received, it’s time to renew the best practices in this highly experience-driven and consumer-centric ecosystem.

From Clicks to Connections: Exploring Digital Transformation Customer Experience Odyssey

Sep 8, 2023 | Customer Experience

Today, simply launching a website is not good enough. You must craft an equally compelling, engaging, delightful and user-friendly digital transformation customer experience strategy.

4 ways to incorporate empathy into your online chat support

May 8, 2020 | Customer Experience

Ramping up your online chat support? Here are four essential things to keep in mind to incorporate empathy into support teams

5 Tips for Training Your Contact Center Employees To Be More Empathetic

May 4, 2020 | Customer Experience, CX Career

Empathy is directly correlated to all the critical business metrics that help your brand grow. Here are 5 ways you can train your call center associates to become more empathetic.

4 Proven Ways to Inspire Your Employees to Care About Your Customers

May 1, 2020 | Customer Experience

Businesses should take an employee-first approach. A stellar employee experience eventually leads to equally superior customer experience.

A 4-Step Guide To Practicing Empathy In Customer Service

Apr 30, 2020 | Customer Experience

When customer service meets empathy, you have a winning combination to truly care about your customers and build lasting relationships with them. Read this quick guide on embracing empathy in customer service.

Move Contact Center to Working From Home: How to Transition Contact Center Staff to Work from Home During a Crisis

Apr 22, 2020 | Business Process Management, Work At Home

During a crisis, it is crucial to keep your contact center running, if customers don’t receive adequate support during this time,your business will struggle to retain them, and it can harm profits long after the crisis is over.

HIPAA Compliance Guidelines for Working at Home

Apr 22, 2020 | Business Process Management, Work At Home

Companies need to implement work from home solutions to prevent costly and negligible HIPAA violations. According to HIPAA regulations, there are several requirements and guidelines that organizations must meet to ensure HIPAA compliance when working with PHI.

PCI Compliance Guidelines for Working at Home

Apr 20, 2020 | Business Process Management, Work At Home

While it is challenging to enforce PCI compliance on home workers, it is not impossible. The most effective way to ensure that remote workers meet the strict requirements of PCI is to make use of professional work from home solutions as an alternative to the cleanroom technique.