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Recent Blogs
Bogotá, Colombia – One Of The Top Outsourcing Destinations
As one of the best countries for outsourcing, the Bogotá, Colombia region offers
companies an exciting opportunity to take advantage of a booming economy, a
dedicated, well-educated workforce, and an attractive USD exchange rate.
The Hidden Expertise Needed to Successfully Run a Work at Home (WAH) Contact Center
Do you think Work-at-Home (WAH) just means sending your Agent home with a laptop? Doing it right involves changing every aspect of your contact center. Six months after March’s “Great Migration”, do any of the following challenges apply to your team?
Can Work at Home Solutions Make Customer Experience Management Disaster-Proof?
Organizations will be feeling the financial impact of the 2020 coronavirus pandemic for years to come. Seemingly overnight, consumer behavior shifted and large swaths of the retail landscape closed shop. Perhaps most significantly, a considerable portion of the world’s office workers made an abrupt switch to work from home solutions.
Guide: Forecasting in the Contact Center
Workforce forecasting is a delicate balancing act between these two priorities—customer experience and cost.
How to Ensure a Successful Customer Experience Transformation
Customer experience or CX is a critical area of differentiator for a business. Find out 6 key aspects you need to focus on for a successful CX transformation.
5 Ways to Lower Agent Attrition at Your Contact Center
The average agent turnover rate is around 30 percent. Attrition has a significant impact on businesses and can be costly. Find out 5 ways you can use to reduce attrition.
7 Ways to Reduce Attrition in a Call Center
The average agent turnover rate is around 30 percent. Attrition has a significant impact on businesses and can be costly. Find out 5 ways you can use to reduce attrition.
5 Types of Contact Center Analytics You Should Know
Customer experience is not just a solution, but an entire journey. Top-performing organizations have a clear vision of the roadmap by optimizing the major KPIs like quality score, rate of contact resolution, and average time to handle.
25 Tools To Help You Boost Your Work From Home Productivity
Research says that work from home professionals are 13% more productive than their office-going counterparts. Here are 25 tools to help you boost productivity.