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Master the art of exceptional CX
Recent Blogs
Today’s Healthcare Transformation: Backoffice Support Services at the Forefront
Considering that 81% of patients are dissatisfied with the healthcare experience received, it’s time to renew the best practices in this highly experience-driven and consumer-centric ecosystem.
Healthcare Beyond Daylight: Delivering Care with a 24/7 Medical Contact Center
Considering that 81% of patients are dissatisfied with the healthcare experience received, it’s time to renew the best practices in this highly experience-driven and consumer-centric ecosystem.
Empathy as the First Response: Healthcare Contact Centers in Caring Practice
Considering that 81% of patients are dissatisfied with the healthcare experience received, it’s time to renew the best practices in this highly experience-driven and consumer-centric ecosystem.
Featured Blogs
5 Types of Contact Center Analytics You Should Know
Customer experience is not just a solution, but an entire journey. Top-performing organizations have a clear vision of the roadmap by optimizing the major KPIs like quality score, rate of contact resolution, and average time to handle.
25 Tools To Help You Boost Your Work From Home Productivity
Research says that work from home professionals are 13% more productive than their office-going counterparts. Here are 25 tools to help you boost productivity.
Speech Analytics Call Center and AI to Improve CX
The power of AI and speech analytics means more efficient call center processes and happier customers. Find out how these new technologies can be integrated into your business.
How AI and Speech Analytics Can Improve Customer Experience
The power of AI and speech analytics means more efficient call center processes and happier customers. Find out how these new technologies can be integrated into your business.
The Art & Science of Collections
Collections calls are a sensitive exchange for both the representative and the customer. The right approach and tools can facilitate more comfortable interactions.
5 fun ways to build empathy in customer service teams
5 fun ideas that your customer service teams can play to develop an empathetic outlook towards your customers.
Are chatbots the future of customer service?
Chatbots have now become an indispensable part of contact center operations. That being said, they are not ready to take our jobs yet.
4 ways to incorporate empathy into your online chat support
Ramping up your online chat support? Here are four essential things to keep in mind to incorporate empathy into support teams
5 Tips for Training Your Contact Center Employees To Be More Empathetic
Empathy is directly correlated to all the critical business metrics that help your brand grow. Here are 5 ways you can train your call center associates to become more empathetic.