Master the art of exceptional CX

Dive into our research, insights, and real-world client success stories, crafted to help you navigate the evolving landscape of customer experience and unlock greater value faster.

Recent Blogs

Beyond Boundaries: Enhancing Public Service Reach through Call Center Outsourcing

Oct 12, 2023 | Contact Center

Call center outsourcing comes forth a new age solution beyond borders that is making public service delivery more accessible and responsive. This blog sets out to explore far-reaching influence of outsourcing and call centers in public sphere.

Enhancing Operational Efficiency: The Impact of Outsourcing Government Services

Oct 12, 2023 | Business Process Management

Governments have turned to outsourcing as a way of accessing external expertise and delivering services more cost-effectively, as rightly documented in a report by the Organization for Economic Cooperation and Development (OECD).

Today’s Healthcare Transformation: Backoffice Support Services at the Forefront

Oct 11, 2023 | Contact Center

Considering that 81% of patients are dissatisfied with the healthcare experience received, it’s time to renew the best practices in this highly experience-driven and consumer-centric ecosystem.

7 Ways to Reduce Attrition in a Call Center

Jun 5, 2020 | Business Process Management

The average agent turnover rate is around 30 percent. Attrition has a significant impact on businesses and can be costly. Find out 5 ways you can use to reduce attrition.

5 Ways to Lower Agent Attrition at Your Contact Center

Jun 5, 2020 | Business Process Management

The average agent turnover rate is around 30 percent. Attrition has a significant impact on businesses and can be costly. Find out 5 ways you can use to reduce attrition.

5 Types of Contact Center Analytics You Should Know

Jun 3, 2020 | Business Process Management

Customer experience is not just a solution, but an entire journey. Top-performing organizations have a clear vision of the roadmap by optimizing the major KPIs like quality score, rate of contact resolution, and average time to handle.

25 Tools To Help You Boost Your Work From Home Productivity

May 26, 2020 | Work At Home

Research says that work from home professionals are 13% more productive than their office-going counterparts. Here are 25 tools to help you boost productivity.

Speech Analytics Call Center and AI to Improve CX

May 22, 2020 | Business Process Management

The power of AI and speech analytics means more efficient call center processes and happier customers. Find out how these new technologies can be integrated into your business.

How AI and Speech Analytics Can Improve Customer Experience

May 22, 2020 | Business Process Management

The power of AI and speech analytics means more efficient call center processes and happier customers. Find out how these new technologies can be integrated into your business.

The Art & Science of Collections

May 20, 2020 | Accounts Receivable Management

Collections calls are a sensitive exchange for both the representative and the customer. The right approach and tools can facilitate more comfortable interactions.