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Recent Blogs
The Nearshoring Dilemma: How to Identify a Reliable Nearshore Call Center Vendor
Nearshoring has emerged as a strategic option for businesses seeking to outsource their operations to neighboring countries, typically located in proximity or within the same time zone.
From Care to Claims: The Role of Medical Billing Outsourcing in Modern Healthcare
Picture this: an end-to-end solution where health care professionals give their undivided attention to patients’ wellness while specialists work out the delicate steps of codes, claims, and compliance. That is why you need to outsource your medical billing services.
Mastering Holiday Time Customer Support: 6 Steps to Elevate the Customer Experience
Offering outstanding holiday time customer service is critical as companies prepare for their peak time.
Featured Blogs
Medellín – An upcoming Destination for CX Excellence for North American Companies
Medellín has gone through incredible growth and changes over the past several decades. It is a safe and lucrative location. ContactPoint 360 has seen these positive changes and setup a state-of-the-art site in the Milla de Oro Building, which houses corporate offices, eateries, and entertainment for our employees. It’s one of the best locations to deliver customer experience excellence for global brands.
Pitfalls to Avoid in Customer Journey Mapping
Customer journey maps in today’s multi-platform environment are a complex affair. We have curated content from the web to help you avoid major pitfalls, and create effective tools to impact customer experience.
The Personality of a CX Associate
When you think about what it takes to succeed as a customer experience (CX) associate, things like “a clear voice and a working laptop” might come to mind. And while these are certainly prerequisites to performing the basic job functions, we know that successful CX associates bring more than the bare minimum to these crucial roles.
Role of Advanced Contact Centers in Providing Patient Support Services During COVID-19
Advanced contact center solution can help governments respond effectively to this pandemic. We provide people-oriented solutions that can collaborate with contact tracing technology solutions, and work with government agencies to roll-out patient support services.
Looking Back on the Legacy of CEO Tony Hsieh
With the recent passing of Tony Hsieh, CEO of Zappos, it is the perfect opportunity to look back on the legacy he left behind. Because while Hsieh may have passed on, the changes he made to customer service and company culture are lasting and have spread far beyond Zappos.
How Does Data-driven Contact Center Analytics Transform Business Outcomes?
Analytics for contact centers help enterprises big and small measure performance and see the exact ways their agents can improve, gleaning insights from big data.
Perspectives from GTACC 2020 – Leading a Remote Workforce
This year may have taken us all apart physically, but it has brought us all much closer together. The most important thing we have all done during this pandemic is to build stronger connections – with family, friends, and colleagues. Isolations encouraged us all to double down on reaching out, and that is exactly what is helping us power through this continuing crisis.
Montreal: An Ideal Canadian Outsourcing Destination
In recent years, forward-thinking companies have come to discover Montreal, Canada as a viable outsourcing option in North America. ContactPoint 360 is a trusted local partner in this market, offering call center operation sites in business districts throughout Montreal.
Advantages of Outsourcing to Toronto
For companies headquartered in North America and beyond, Toronto is one of the best possible options for outsourcing. The Global Liveability Index ranks the area as one of the world’s most livable cities. Culturally vibrant and diverse, Toronto has something for almost everybody. Plus, according to a 2019 report, it’s the sixth safest city in the world.