ContactPoint360 Blogs | Discover CX Trends

Enhancing Operational Efficiency: The Impact of Outsourcing Government Services

Oct 12, 2023 | Business Process Management

Governments have turned to outsourcing as a way of accessing external expertise and delivering services more cost-effectively, as rightly documented in a report by the Organization for Economic Cooperation and Development (OECD).

Today’s Healthcare Transformation: Backoffice Support Services at the Forefront

Oct 11, 2023 | Contact Center

Considering that 81% of patients are dissatisfied with the healthcare experience received, it’s time to renew the best practices in this highly experience-driven and consumer-centric ecosystem.

Healthcare Beyond Daylight: Delivering Care with a 24/7 Medical Contact Center

Oct 3, 2023 | Contact Center

Considering that 81% of patients are dissatisfied with the healthcare experience received, it’s time to renew the best practices in this highly experience-driven and consumer-centric ecosystem.

Empathy as the First Response: Healthcare Contact Centers in Caring Practice

Sep 12, 2023 | Contact Center

Considering that 81% of patients are dissatisfied with the healthcare experience received, it’s time to renew the best practices in this highly experience-driven and consumer-centric ecosystem.

From Clicks to Connections: Exploring Digital Transformation Customer Experience Odyssey

Sep 8, 2023 | Customer Experience

Today, simply launching a website is not good enough. You must craft an equally compelling, engaging, delightful and user-friendly digital transformation customer experience strategy.

Human Touch in a Digital World: Balancing Automation with Customer Experience Principles

Sep 4, 2023 | Customer Experience

Creating and maintaining exceptional customer experience principles is paramount for organizational success in the long run. In addition, it is important to ensure that the principles of customer experience continue to grow over time.

Lights, Sales, Action: Spotlight on Retail Customer Experiences this Holiday

Aug 31, 2023 | Customer Experience

While 2022 holiday season was all about profitability due to the economic downturn, 2023 customer experience in retail is predicted to be all about keeping your loyal customers delighted, according to Salesforce.

Navigating Multichannel Contact Center Solutions – From Phone to Chat to Social Media

Aug 31, 2023 | Contact Center

As the digital age advanced, multichannel contact centers diversified their offerings to include not only phone calls but also various other channels such as email, live chat, social media, and messaging apps.