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Master the art of exceptional CX
Recent Blogs
Proximity + Quality = The Winning Combination of Nearshore Contact Centers
In the rapidly evolving landscape of modern business, where customer satisfaction reigns supreme, the role of contact centers is pivotal.
Top 21 Contact Center Best Practices You Should Know
Contact centers are the staple support system for businesses as customer service becomes a priority. They are crucial for multiple areas of business, including digital customer support and lead generation.
Transforming Customer Interactions: How AI is Reshaping Contact Centers
Delivering quality support to every caller is one of the most complex goals of a contact center. However, automation and Generative AI are making contact centers highly efficient, adding human-like touch to communication resources.
Featured Blogs
Working from Home? Here are 7 Tips to Stay Healthy, Happy and Engaged
Making the shift to working from home can be challenging. Here are seven simple steps you can take to stay healthy, productive, and always professional.
Together We Thrive Even If We Are Working Remotely
Unprecedented times. Social distancing, enhanced healthcare protocols, school closures, travel bans, offices shut down. We are all in this together, and we are all impacted in one way or another.
Are You Using Workforce Management System Effectively?
You might not realize it, but you already might have a workforce management system in place if you run a business. But the question is — are you using it effectively?
Three Ways to Support Women Empowerment in the Workplace
This year’s theme for International Women’s Day celebration is “I am Generation Equality: Realizing Women’s Rights.” This theme is a timely reminder that gender equality is important not only in societal landscapes but also in professional circles.
Nearshore Opportunities: What to Look for When Hiring a Nearshoring BPO Vendor
Experts have long been predicting automation, artificial intelligence, and remote work as the future of businesses. While the former two are still taking baby steps, outsourcing has proliferated significantly over the last two decades.
How outsourcing can help your organization become different by design
Businesses that want to achieve moonshot goals first have to change their fundamentals. They first have to become different by design with a laser focus on reimagining their people, technology, and leadership.
Customer Experience Trends to Watch in 2023
CX is going through a lot of changes. Here are a few trends that your customer-facing teams should watch out in order to offer amazing customer experience.
The Importance of Employee Engagement in 2020 and Beyond
Between my years of experience as the CEO of ContactPoint360.com and my observations of the business ecosystem around me, it is now more evident than ever that people are the biggest asset of any business. And therefore, employee engagement, among several other things, plays a critical role in a company’s success.