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Recent Blogs
Move Contact Center to Working From Home: How to Transition Contact Center Staff to Work from Home During a Crisis
During a crisis, it is crucial to keep your contact center running, if customers don’t receive adequate support during this time,your business will struggle to retain them, and it can harm profits long after the crisis is over.
HIPAA Compliance Guidelines for Working at Home
Companies need to implement work from home solutions to prevent costly and negligible HIPAA violations. According to HIPAA regulations, there are several requirements and guidelines that organizations must meet to ensure HIPAA compliance when working with PHI.
PCI Compliance Guidelines for Working at Home
While it is challenging to enforce PCI compliance on home workers, it is not impossible. The most effective way to ensure that remote workers meet the strict requirements of PCI is to make use of professional work from home solutions as an alternative to the cleanroom technique.
How Remote Work is Changing the Corporate World Globally
Whether it was inevitability or necessity, many companies are transitioning to a remote or distributed workforce.
The Key to Managing Contact Center Overflow During the COVID-19 Crisis
Making sure you have the right amount of staff at your contact center is a more significant undertaking than some might imagine.
How Contact Centers Manage Remote Teams Effectively
Even before COVID-19 made it a necessity, having your call center work remotely made a lot of sense. After all, can’t we take phone calls from basically anywhere at any time?
Working from Home? Here are 7 Tips to Stay Healthy, Happy and Engaged
Making the shift to working from home can be challenging. Here are seven simple steps you can take to stay healthy, productive, and always professional.
Together We Thrive Even If We Are Working Remotely
Unprecedented times. Social distancing, enhanced healthcare protocols, school closures, travel bans, offices shut down. We are all in this together, and we are all impacted in one way or another.
Are You Using Workforce Management System Effectively?
You might not realize it, but you already might have a workforce management system in place if you run a business. But the question is — are you using it effectively?