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Master the art of exceptional CX
Recent Blogs
Human Touch in a Digital World: Balancing Automation with Customer Experience Principles
Creating and maintaining exceptional customer experience principles is paramount for organizational success in the long run. In addition, it is important to ensure that the principles of customer experience continue to grow over time.
Lights, Sales, Action: Spotlight on Retail Customer Experiences this Holiday
While 2022 holiday season was all about profitability due to the economic downturn, 2023 customer experience in retail is predicted to be all about keeping your loyal customers delighted, according to Salesforce.
From Phone to Chat to Social Media: Navigating the Multichannel Contact Center Landscape
As the digital age advanced, multichannel contact centers diversified their offerings to include not only phone calls but also various other channels such as email, live chat, social media, and messaging apps.
Featured Blogs
How Contact Centers Manage Remote Teams Effectively
Even before COVID-19 made it a necessity, having your call center work remotely made a lot of sense. After all, can’t we take phone calls from basically anywhere at any time?
Working from Home? Here are 7 Tips to Stay Healthy, Happy and Engaged
Making the shift to working from home can be challenging. Here are seven simple steps you can take to stay healthy, productive, and always professional.
Together We Thrive Even If We Are Working Remotely
Unprecedented times. Social distancing, enhanced healthcare protocols, school closures, travel bans, offices shut down. We are all in this together, and we are all impacted in one way or another.
Are You Using Workforce Management System Effectively?
You might not realize it, but you already might have a workforce management system in place if you run a business. But the question is — are you using it effectively?
Three Ways to Support Women Empowerment in the Workplace
This year’s theme for International Women’s Day celebration is “I am Generation Equality: Realizing Women’s Rights.” This theme is a timely reminder that gender equality is important not only in societal landscapes but also in professional circles.
Nearshore Opportunities: What to Look for When Hiring a Nearshoring BPO Vendor
Experts have long been predicting automation, artificial intelligence, and remote work as the future of businesses. While the former two are still taking baby steps, outsourcing has proliferated significantly over the last two decades.
How outsourcing can help your organization become different by design
Businesses that want to achieve moonshot goals first have to change their fundamentals. They first have to become different by design with a laser focus on reimagining their people, technology, and leadership.
The Importance of Employee Engagement in 2020 and Beyond
Between my years of experience as the CEO of ContactPoint360.com and my observations of the business ecosystem around me, it is now more evident than ever that people are the biggest asset of any business. And therefore, employee engagement, among several other things, plays a critical role in a company’s success.