United States
Canada
Mexico
Colombia
Jamaica
Philippines
India
Egypt
For a call center, it is imperative to have a future-ready strategy to manage operations and deliver impeccable customer service.
Demystifying Call Center Forecasting: A Step-by-Step GuideÂ
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Business Process Management Articles
Montreal: An Ideal Canadian Outsourcing Destination
In recent years, forward-thinking companies have come to discover Montreal, Canada as a viable outsourcing option in North America. ContactPoint 360 is a trusted local partner in this market, offering call center operation sites in business districts throughout Montreal.
Advantages of Outsourcing to Toronto
For companies headquartered in North America and beyond, Toronto is one of the best possible options for outsourcing. The Global Liveability Index ranks the area as one of the world’s most livable cities. Culturally vibrant and diverse, Toronto has something for almost everybody. Plus, according to a 2019 report, it’s the sixth safest city in the world.
Benefits of Outsourcing to Cebu, Philippines
The Philippines is one of the best countries for outsourcing, and the Cebu region is an attractive choice for call center operations. Businesses in this region can engage with an educated local workforce, participate in an expanding economy, and enjoy an attractive global currency exchange rate.
Bogotá, Colombia – One Of The Top Outsourcing Destinations
As one of the best countries for outsourcing, the Bogotá, Colombia region offers
companies an exciting opportunity to take advantage of a booming economy, a
dedicated, well-educated workforce, and an attractive USD exchange rate.
5 Ways to Lower Agent Attrition at Your Contact Center
The average agent turnover rate is around 30 percent. Attrition has a significant impact on businesses and can be costly. Find out 5 ways you can use to reduce attrition.
5 Types of Contact Center Analytics You Should Know
Customer experience is not just a solution, but an entire journey. Top-performing organizations have a clear vision of the roadmap by optimizing the major KPIs like quality score, rate of contact resolution, and average time to handle.
Contact Center Automation: Tools and Trends for the Decade
In this blog, we will explore the latest contact center automation trends and tools that are likely to shape the industry in the coming decade.
How AI and Speech Analytics Can Improve Customer Experience
The power of AI and speech analytics means more efficient call center processes and happier customers. Find out how these new technologies can be integrated into your business.
Move Contact Center to Working From Home: How to Transition Contact Center Staff to Work from Home During a Crisis
During a crisis, it is crucial to keep your contact center running, if customers don’t receive adequate support during this time,your business will struggle to retain them, and it can harm profits long after the crisis is over.
HIPAA Compliance Guidelines for Working at Home
Companies need to implement work from home solutions to prevent costly and negligible HIPAA violations. According to HIPAA regulations, there are several requirements and guidelines that organizations must meet to ensure HIPAA compliance when working with PHI.