Angsuman Banerji, Author at ContactPoint 360

Recruiting and Sourcing

Achieve a 100% fill rate with our AI tool that seamlessly pairs the right talent with your unique needs, no matter how complex.

AI Learning Environment

Transform New Hires into Top Performers with AI Simulations that fast-track agent proficiency by 56%, leaving traditional training in the dust.

Workforce Management

Let enterprise-grade AI and machine learning turn your toughest staffing challenges into seamless solutions, with precision scheduling and foresight-driven forecasting.

Real Time Agent Assist (RTAA)

Empowering agents to resolve issues faster and perform at their peak, effortlessly.

Conversational AI

No one offers deeper insights and smarter solutions to boost efficiency, enhance CX, and drive enterprise-wide success.

Agent Retention and Productivity

Reduce churn with Al-powered tools that  mate tasks, support.

AHT Reduction

Cut handle time on 100% of interactions.

CSAT Improvement

Elevate CSAT with advanced AI-driven query handling and nuanced sentiment analysis, cutting training costs and reducing turnover—smart solutions for lasting impact.

FCR Enhancement

Achieve higher First Contact Resolution rates with AI-powered precision, ensuring faster, more accurate resolutions that enhance customer satisfaction and efficiency.

Knowledge & Search Management

GenAI-powered expertise directory: Cut hold times by 30%, speed up resolutions, and slash ticket costs.

AR Collect Faster

Outperform Competitors by 45% with our machine learning-powered platform, delivering compliance-driven intelligence and a consumer-friendly experience.

Coaching, Performance & Growth

Our AI tool supercharges coaching, driving a 20% improvement in agent performance and unlocking substantial career growth opportunities.

Analytics & AI

We leverage the largest team of data scientists to uncover insights others miss, empowering bold, customer-centric decisions for growth and strategic impact.

Agent Training

AI-powered simulation and coaching platform that prepares agents for real customer conversations, not scripts.

Angsuman Banerji

Senior Manager, Business Transformation and Client Enablement

Angsuman Banerji is a Senior Manager, Business Transformation and Client Enablement, with over 20 years of experience partnering with enterprise clients to reimagine customer experience. He helps organizations transition from reactive support models to proactive, scalable, and outcome-driven CX delivery frameworks.

His work focuses on bridging the gap between technology, people, and process, ensuring that CX transformation initiatives translate into measurable business impact. Angsuman specializes in CX transformation strategy, operational excellence and first-contact resolution, client enablement and onboarding, AI-human hybrid CX models, and cross-channel experience design.

Ask a Question

Latest Blogs

No Results Found

The page you requested could not be found. Try refining your search, or use the navigation above to locate the post.

Our Global Presence

Angsuman Banerji

Latest Blogs

No Results Found