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Accelerate Your RFP Process
with our Airline RFP
Template
Supercharge your airline RFP process with a ready-to-use template, saving time and ensuring clarity in vendor selection
Minimize response times during flight disruptions and schedule changes
Ensure seamless integration with flight operations systems
Airline Call Center RFP Template
Save time and effort with our easy-to-use RFP template.
What’s Inside the Airline Call Center RFP Template?
This template offers structured vendor selection for passenger and cargo airlines
Executive Summary Framework
Technical & System Requirements
Passenger Support Capabilities
Customer Experience Standards
Evaluation Framework
Executive Summary Framework
Customizable airline profiles Passenger trends by volume Strategic objectives alignment Vendor evaluation criteria Key decision-making insightsTechnical & System Requirements
Reservation system integration Flight info display connectivity Baggage tracking requirements Payment gateway compatibility Real-time data synchronizationPassenger Support Capabilities
Mass rebooking procedures Multi-channel cancellation alerts Crew communication system Real-time travel updates Automated compensation processingCustomer Experience Standards
Booking, fare & refund policies Tier-based loyalty services Special service request handling Complaint resolution process Response time benchmarksEvaluation Framework
Aviation-specific KPI analysis Vendor performance scoring Total Cost of Ownership (TCO) Compliance & risk assessment Service level benchmarking Simplify Vendor Selection with Transparency and Efficiency
What’s Inside the Airline Call Center RFP Template?
This template offers structured vendor selection for passenger and cargo airlines
Executive Summary Framework
Customizable airline profilesPassenger trends by volume Strategic objectives alignmentVendor evaluation criteriaKey decision-making insightsTechnical & System Requirements
Reservation system integrationFlight info display connectivityBaggage tracking requirementsPayment gateway compatibilityReal-time data synchronizationPassenger Support Capabilities
Mass rebooking proceduresMulti-channel cancellation alertsCrew communication systemReal-time travel updatesAutomated compensation processingCustomer Experience Standards
Booking, fare & refund policiesTier-based loyalty servicesSpecial service request handlingComplaint resolution processResponse time benchmarksEvaluation Framework
Aviation-specific KPI analysisVendor performance scoringTotal Cost of Ownership (TCO)Compliance & risk assessmentService level benchmarkingSimplify Vendor Selection with Transparency and Efficiency
Why Airline Leaders Trust This Template
From rebookings to real-time flight updates, airline leaders need scalable CX solutions.
C-suite airline executives optimizing customer service strategies
Ensure seamless API and system integrations with reservations and flight platforms
Meet compliance requirements for passenger communication during delays and cancellations
Evaluate vendors based on aviation-specific performance metrics
Frequently Asked Questions 
How does this template ensure integration with airline reservation systems?
It includes detailed specifications for seamless call center connectivity with major GDS and airline reservation platforms—covering PNR access, fare displays, and real-time booking modifications.
Does the template address irregular operations (IROPs) management?
Absolutely. It includes mass rebooking workflows, tiered passenger prioritization, and real-time disruption communication protocols—essential for modern airline operations.
Can this template be used for both in-house and outsourced call centers?
Yes. It offers evaluation criteria for in-house solutions and outsourcing options, guiding you through the pros and cons of each approach.
Can this template be tailored for different airline types?
Yes! It provides customization options for network carriers, low-cost airlines, regional operators, and cargo airlines, ensuring relevance across various business models.
How does this template help assess a vendor’s ability to manage peak call volumes?
It provides real-world scenarios vendors must address, such as handling call surges during weather events, system outages, and peak travel periods, with historical performance metrics.
Does it include specialized airport and in-terminal support requirements?
Yes. Dedicated sections cover airport-specific support, including gate assistance, connecting flight coordination, and terminal-based customer service integration.
Download Our Airline Call Center RFP Template Now
Cut through the complexity of vendor evaluation and handle the unique challenges of airline operations.