Achieving 100% Compliance and Massive Cost Savings for HVAC Clients in Canada

In the dynamic landscape of Ontario, Canada, the intricacies of Bill-55 calls necessitate a meticulous approach for HVAC system sales and installations. Compliance with stringent legal terms and conditions during these calls is crucial to avoid the voiding of transactions. Challenges arise from the complexity of delivering 3-4 minute-long disclosure scripts, making the process both time-consuming and costly, with an annual volume of 90,000 calls.

Our innovative solution, leveraging SoundBoard 360 technology and professional voice talent, revolutionized this landscape. The outcome was remarkable, with a 33% reduction in Average Handle Time, substantial annual cost savings of 230K, and a leap in quality scores from 86% to a flawless 100%. Curious for the full story?

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The implementation of our solution resulted in significant improvements across key performance indicators: